ISLAND HEALTH - Ratings and reviews
Reviews
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Abdelrahman - Posted on 18 January 2024
Impossible to get an appointment, called on different occasions but the normal response is to call 111 or call us back later, the what is the point of having a GP, 100% useless.
Visited January 2024
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Abdelrahman We are sorry to hear you are disappointed with our system. If you would like to contact us we will do our best to assist. Demand and Capacity is an ongoing issue within the NHS, however, we are striving to make improvements with use of different roles and Community Services.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Trying to schedule an appointment for the last three weeks even though the hospital issued the clinic a letter. They only make same-day appointments rather than scheduling ones and if are not lucky they do not even have slot for the same day. Today, 01.02.2024, I have been waiting in queue to schedule an appointment since 8 a.m.; however, the queue has been cut three times, making it impossible to even contact the practice. Very disappointment service.
Visited January 2024
ISLAND HEALTH has not yet replied.
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Review titled Repeatedly good treatment
Rated 5 stars out of 5
by Anthony L. - Posted on 16 December 2023
Given the current shortage of skilled nurses and doctors, I have nothing but respect and praise for the way this practice works, and the service the doctors in particular provide. I have had to call nearly a dozen times this year and this review applies to each occasion. Yes one needs to make an econsult call pretty close to 8am, but then invariably a telephone call from a Doctor is received within a few hours, sometimes less, and always I have been happy with the recommendations and outcomes. So my heartfelt appreciation goes out to you all at Island Health. Thank you for all you have done for this 79 year old, not just in 2023 but over the last five years. I do have one pretty minor suggestion. I know this does mean more work for someone, but each review is unique and as such should get a unique response. Thank you again for all your hard work under extreme pressure.
Visited December 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Anthony Thank you for taking the time to send this glowing review. we do appreciate your kind words and are happy to provide you with such a service. Minor Suggestion taken onboard and we will endeavour to answer each comment on its own merit and respond accordingly. Kind Regards Island Health Management Team
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Review titled Caring staff
Rated 5 stars out of 5
by Julia Vockrodt - Posted on 04 January 2024
The doctors at this practice have all been consistently proactive when it comes to monitoring my sister's health, it's very reassuring
Visited December 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Julia Thank you for taking the time to leave this positive and kind review. It is reassuring to hear from patients carers and family members that they are assured their loved ones are being cared for. We will continue to do so. Kind regards Island Health Management Team
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Review titled Fantastic Phlebotomist
Rated 4 stars out of 5
by Mash - Posted on 08 November 2023
The male Phlebotomist is fantastic in the surgery. Sadly, many of his counterparts have left bruise and scars on my arm and my mother’s, however he is always very efficient and gives little to now pricking. He is exceptionally skilled and instantly knows weak veins and how to get blood samples as painless as possible.
Visited October 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Mash, Thank you for taking the time to leave this review we appreciate the feedback. Our Phlebotomist Neil has been a valid addition to our family/workforce here at Island Health. He has recently qualified as a Health Care Assistant and as so will be taking on more roles and responsibilities we look forward to watching his career progression. Kind Regards Island Health Management Team
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Review titled Always a good service
Rated 5 stars out of 5
by Philip Ifill - Posted on 17 October 2023
Although it’s sometimes difficult getting an appointment online, I always get the help I need when I go into the surgery.
Visited October 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Philip Thank you for taking the time to leave this positive 5 star rating we appreciate the feedback. We will continue to improve our online access trying different approaches to enable the service to become available for longer, I am pleased to hear you are helped when attending the practice, I will feed this back to the team. Kind Regards Island Health Management team
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Review titled Loosing information
Rated 1 star out of 5
by San - Posted on 18 September 2023
GP is extremely poor, i had to redo multiple tests due to records not displaying my appointments or my samples. Waiting time to be seen is a joke!
Visited September 2023
Review titled ISLAND HEALTH
Replied on 05 October 2023
Dear San, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Poor service/ rude navigators
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Firstly the service of this gp is absolutely terrible, the receptionist/navigators are rude and reluctant to help. I was informed the gp could complete a ecg test and complete the required application - the forms, information and details were all sent over. After 2 months trying to book an appointment the gp supposedly cannot complete the application as they do not have the required machine or information. This was not stated by the doctor or the receptionist when I initially went to book the appointment. They made me wait for months, delayed my tfl licence and at the end I had to go private. The GPs don't look at the information provided and the staff there constantly have a arrogant attitude. It is impossible to get a face to face appointment and the online consultation is rubbish as most days they close within minutes. You have to chase up your own results and constantly call them to get things done.
Visited September 2023
Review titled ISLAND HEALTH
Replied on 05 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Appointments extremely hard to get
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
For the last 3 weeks I have been trying to get an appointment, I was told to try online at 8am or call in. People have work to go and cannot call in at 8am! I tried the online at 8.07am and it was already closed! It was not this bad before but this year seems just a disaster. Patients wants to see doctors not just hear excuses why we can't. Change the time of your online booking to an appropriate time to allow people to book appointments.
Visited September 2023
Review titled ISLAND HEALTH
Replied on 05 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Borislava Georgieva - Posted on 16 August 2023
The people on the phone line is the most helpful I ever spoke with, specially today (16th August 2023) the lady give me a back call a few minutes later, and she have been spoken with the doctor for my problem.
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Borislava Georgieva, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.