Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of service
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Ambulance attendance where paramedics were not able to speak to my GP and conversation was done via a receptionist. Subsequently tried several times to make a follow up appointment with my GP both online and by phone but the system was constantly 'over capacity' so was unable to do that. Advice was to keep trying. It was unreasonable to be left with nowhere to turn when you are feeling unwell and have health concerns following the attendance of paramedics. This is not a service that inspires any confidence whatsever.
Visited May 2023
Inspire Health - Avenue House Surgery has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Jane Elizabeth Cupitt - Posted on 31 May 2023
Excellent help and advice , very very happy with the treatment l got ,Thank you so much, very quick response to my email this morning, very very helpful and treated with great respect
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 06 July 2023
Dear Jane, Thank you for you review. We are delighted to hear your experience was so positive. We will feed this back to the team. Kind Regards, Inspire Health Management Team
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Review titled Perimenopause
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
I contacted the surgery using the online request at 730am after a period of abnormal menstrual bleeding. My request was triaged, I received a text saying I would be called during the day. Nurse practitioner called me and we discussed my symptoms. She had empathy and made me feel able to talk with ease. She arranged for blood tests to be taken that day along with prescriptions for the bleeding and potential anaemia as well as a face to face appointment two days later. This was followed up with text re further reading on HRT and confirmation of my appointments. Upon our face to face I felt completely at ease and excited to embark on what I hope will be a great journey of restoring the joy in my life and relieving me of the aches and pains that I know understand is due to the depletion of hormones. I expected (given press) that this was going to be difficult to get HRT and yet nurse practitioner knew what I needed, empathised and prescribed. I understand the dosage may not work for me first time but feel reassured that the support and follow up is available. I feel looked after. I think the online request for treatment / appointment was efficient and easier to share symptoms than verbally. Lucky to have a surgery that is well informed on Menopause and positive about treatment.
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Patient, Thank you for taking the time to leave this review. We are so very pleased and proud reading this! We will definitely feed this back to the team. Kind regards, Inspire Health Management Team
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Review titled I am really impressed with Inspire Health,Avenue House.
Rated 5 stars out of 5
by Raechel Parker - Posted on 30 May 2023
Today I used the online booking form to request an appointment .I found the process really straight forward and expected to hear within a few days .Within a couple of hours i had a phone call to ask if I could attend later this morning.I was free so attended .I saw Janice who listened to my concerns and has referred me for an x-ray.I would like to rate the whole experience as excellent ,I could not have wanted anything more ,I expected to get an appointment within a few weeks but instead have been seen straight away .
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Raechel, Thank you for taking the time to leave such lovely comments. We are so pleased you found every aspect of our service so helpful and supportive to you. We will feed this back across the team! Kind regards, Inspire Health Management Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mary Whittle - Posted on 23 May 2023
I found all the staff efficient ,friendly understanding , caring I can not fault this practice at all
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 25 May 2023
Dear Mary, Thank you for your feedback for the practice, it is great to hear that your whole experience has been good. Kind regards, Inspire Health Management Team