Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and quick
Rated 4 stars out of 5
by Elizabeth hubbard - Posted on 14 August 2023
I can get migraines and need to take migraleve but can’t take to United States unless prescribed. I usually manage by avoiding triggers but migraleve is essential if aura starts. I usually buy it over the counter to save doctor needing to be involved. I requested a prescription for travelling snd it was done within three hours and dispensed tonight. I thought it might take weeks or that I might have to go private so I’m hugtt et my grateful for brilliant response by surgery.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Elizabeth, Thank you for taking the time to leave this positive review. We are so very pleased to hear that you are satisfied with the service you have received from Inspire Health. We hope you enjoyed your trip to the United States. I can speak on behalf of all the management team in saying, we wished you had taken us with you! Kind Regards, Inspire Health Management Team
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Review titled Very good practice.
Rated 5 stars out of 5
by Janette Hopkins - Posted on 02 August 2023
Quick response from surgery after submitting my online request for health care assistance. Doctor clearly explained to me - by phone - what my medical condition was and has prescribed appropriate medication and how to administer it. Very helpful and courteous conversation.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Janette, Thank you for taking the time to leave this positive review. We are so very pleased to hear of your positive experience with the GP and also the appointment system. We will make sure this is fed back to the team. Kind Regards, Inspire Health Management Team
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Review titled Cnical
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
We are treated like cattle. "Go online at 0730" to make an appointment. Can't get through and then eventually it closes because of "capacity". Phone to be told "everything is full" and no, you can't book an advance appointment. If this was to operate in the 'real' world, the business would have closed years ago. People are becoming seriously ill because of disappearing GP care.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Patient, We are so very sorry to hear that you feel this way. Unfortunately, the problems you have described sound like the general challenged that are being faced nation-wide in regard to appointment availability and capacity. Please be assured we are working very hard to ensure all patients are receiving the appropriate care within a safe timescale. If you would like us to look into this matter further for you, on a more individual basis, please do get in touch via either our feedback form or complaints form which can be found on our website. Kind Regards, Inspire Health Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Jo Franklin - Posted on 25 August 2023
Re on going long term bowel problems. Email sent 8am on Friday 18th August 2023, to request a discussion or appointment with a gp. Prompt telephone reply making appointment to see a doctor 4pm same day. 4pm promt saw a gp who following a brief history and examination suggested I may have partial bowel blockage. Advised to take a thorough clean out solution over 2 to 3 days. This was followed by a phone call an hour later suggesting sending a poo sample to the hospital on Monday 18th to test for blood in the bowel movements. This was again followed up by a phone call telling me the sample was clear. So all in all very efficient and prompt service to an email appointment request. Excellent service throughout. My one concern which may affect others as well as myself,is I have parkinsons disease and am not able to type easily this has taken several attempts throughout the day to complete and is similarly very difficult at 8am before medication allows me to move well. I appreciate I can ring and wait for a receptionist to record my wishes but this means waiting in a queue of between 10 and 12 waiting. An additional way to get in touch would very useful as I was unable to leave the toilet due to the condition I was requesting an appointment for. Luckily I have family to help me out but for others that my not be possible. I hope yhis is a helpfull review.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Mrs Franklin, Thank you for taking to time to leave such a lovely positive review and also provide us with some feedback. We are so very pleased to hear you are satisfied with the service and care you have received by Inspire Health. I will ensure this is fed back across all staff members involved! Thank you also for your feedback / suggestion regarding difficulties for some with the appointment system. We are always actively reviewing the system and implementing changes based off of patient feedback. We will ensure your point is discussed at the next management meeting. On a positive note, we have recently recruited some new members of staff within the reception team. This will massively improve the wait times of the telephone which will result in patients being able to speak to a member of the reception team swiftly without experiencing long waits. Hopefully in turn, this will make it easier for those who have difficulty with the online system. Thanks again for your review and comments. We value patient's opinions and truly believe that this help the practice develop and improve our services. Kind Regards, Inspire Health Management Team
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Review titled Great efficient practice.
Rated 5 stars out of 5
by Audra J Baxter - Posted on 02 August 2023
After having to leave work early due to health issues, I was able to speak to a GP, get a prescription and sick note. Extremely helpful receptionist and prompt reply from GP.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Audra, Thank you for taking the time to leave this lovely positive review. We are so very pleased to hear of your experience with Inspire Health as a whole. We will ensure this is fed back to the team at Inspire Health. Kind Regards, Inspire Health Management Team
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Review titled Great experience
Rated 5 stars out of 5
by Lesley Lloyd - Posted on 11 July 2023
Fantastic service as my first experience with this surgery having recently moved. The response was quick after sending photos and everything was explained to me really well and in a lovely manner. I felt very reassured after the consultation and was very grateful for the help. I haven't mentioned the lovely GP by name as it states not to but would be very happy to if any more information is needed. Thankyou.
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 12 July 2023
Dear Lesley, Thank you for taking the time to leave this review. We are very happy to hear your overall experience was positive. We will forward this to all the team including the GP's and let them know. We warmly welcome you to the practice and look forward to providing you with good quality care! Kind Regards, Inspire Health Management Team
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Review titled Helpful practice
Rated 5 stars out of 5
by Linda Longmore - Posted on 18 July 2023
Although I may not have not got to see a GP I have received the help I needed. Keeping my husband at home is paramount to me and with the help of Inspire health I am able to do this. The online system is good but reaches capacity quickly. Thank you.
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 19 July 2023
Dear Linda, Thank you for taking the time to leave us 5 stars! We are glad to hear the clinical team are supportive of yours and your husbands health needs. Regarding the appointment system, this is still relatively new and we are always seeking to develop and grow this. We appreciate capacity can be reached extremely quickly on some days but unfortunately this is a NHS wide problem. We do actively work on ways to try and improve this internally however. Kind Regards, Inspire Health Management Team
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Review titled Greatpractice
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Ver impressed Immediate response greati do not use on line frequently but I found all do easy + straightforward
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Patient, Thank you for taking the time to leave this review. We are pleased to hear you found the system is easy to navigate and use. Kind Regards, Inspire Health Management Team
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Review titled Extremely Efficient
Rated 5 stars out of 5
by Paul Sims - Posted on 06 July 2023
Sent in online form stating symptoms and in about 20 minutes was contacted and offered a same day appointment at 3.10 pm Jepson Road . That was really impressive and efficient. The nurse gave me a good check over and ' listened ' to what I had to say . A prescription was issued and by 4.0pm had collected and able to take first dose . So , from first thing to late afternoon saw all completed . Could have got in earlier but was away on holiday . Overall that was fantastic .
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Paul, We are very pleased to hear that the new online triage appointment system has worked well for you and you have received swift and effective care. We continue to monitor the online triage system and develop further to suit patient's needs. Thank you for taking the time out of your day to leave this lovely review. Kind regards, Inspire Health Management Team
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Review titled Avenue House
Rated 4 stars out of 5
by K Barlow - Posted on 17 May 2023
This particular nurse was very helpful with advice given to me, had time to listen to what I was saying
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear patient, Thank you for taking time to leave this feedback and lovely review. We are pleased to hear you felt cared for and listened too by a member of our nursing team. We will feed this back to the team. Kind regards, Inspire Health Management Team