Hurley and Riverside Practices
Ebenezer House, Kennington Lane, London, SE11 4HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Spoke to Dr re my ongoing problem with my knee as l had been given a second steroid injection at St Thomas’s which l said l didn’t want but was persuaded to have. The result was that my knee was worse then before l had it. The Dr said that he wanted to see me. I duly went and he was excellent. He sent a letter to the orthopaedic dept re the state of my knee and sorted out my meds. I’m truly grateful to him.
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 27 January 2025
Dear Patient Thank you for your positive feedback. It sounds like you have had quite a journey with your knee issue. I am sorry to hear that the second steroid injection made things worse for you, however it is wonderful to hear that the doctor provided excellent care, and took action by involving the orthopaedic department and sorting out your medication. I hope you are feeling better now and that you hear from the orthopaedic department very soon. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Gynaecologist
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2025
I was referred by one of the GPs at the Hurley Clinic to see a gynaecologist, who has recently started working several days at the Riverside practice. She was extremely helpful. I think this is an excellent initiative which a number of patients will benefit from.
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 13 January 2025
Dear Patient Thank you for taking the time to leave such a wonderful review about our gynaecologist. I will make sure to share your kind comments with them. Many of our patients have already benefited from this service at our practice, and their feedback has been overwhelmingly positive. I’m delighted to see that your experience was equally satisfying. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Caring GPs
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2025
I have been to the surgery with swelling on my hands and feet. I was sent for tests in order to find the cause as well as given medication to ease my discomfort due to the swelling while we wait for the test results. I was then referred to the hospital for specialist care. I really appreciate the surgery’s very speedy help and the caring support of the GPs. Much recommended.
Visited December 2024
Hurley and Riverside Practices has not yet replied.
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Review titled Great and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
Booked a late appointment but was seen with no trouble or issues. Extremely polite and caring receptionist. Hardly any wait time. The GP was considerate, listened carefully and outlined a plan of action. Extremely happy with how all of this went.
Visited December 2024
Review titled Hurley and Riverside Practices
Replied on 08 January 2025
Dear patient Thank you so much for your feedback. I am pleased to note that you was extremely happy with your experience at Hurley & Riverside Practices and I will be sure to pass your comments onto the team. I wish you well and thank you again for taking the time to leave such a positive review Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Excellent Quality Care
Rated 5 stars out of 5
by Lesley Cave - Posted on 07 December 2024
I would like to thank the Lead Nurse, District Nurses and Community Nursing team for the dedicated care they have delivered to a family member. The NHS is stretched to the limit and the media take every opportunity to knock staff, but I want to stress that our relative has received superb, compassionate care from all she has come into contact with. A heartfelt thank you.
Visited December 2024
Review titled Hurley and Riverside Practices
Replied on 12 December 2024
Dear Lesley Thank you so much for taking the time to feedback around your relative's experience with the practice and the wider community services. Your kind words really are appreciated and our Lead Nurse will be delighted to receive your comments. I hope your relative is recovering well and I extend my wishes for good health to you all. Kind regards Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net
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Review titled Wonderful Surgery
Rated 5 stars out of 5
by Alia - Posted on 28 November 2024
On the day I went to Riverside Practice surgery the staff were very helpful and professional. The GP I met was very helpful, kind and caring.
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 12 December 2024
Dear Alia Thank you so much for taking the time to leave such positive feedback around your experience of the practice. I am very happy to hear of your satisfaction and I will be sure to pass your kind comments onto the team. Kind regards Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net
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Review titled Gynaecologist
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
I had a very successful appointment with the gynaecologist who is now attached to the practice. She was extremely reassuring and was able to assess my needs and make the appropriate referral and issue a prescription for medication. Her support and constructive assessment was outstanding. I have been having problems for several months and with her assistance I feel I am now well on the way to resolving the problems with my health. Many thanks also to the GP who referred me to the in house gynaecology service.
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 26 November 2024
Dear patient Thank you for your kind feedback, I will be sure to pass your comments onto the team. We are delighted to be offering this service at Hurley & Riverside Practices and patient feedback has been excellent. I am very pleased to hear that you feel this service has helped you see a way to resolving the problems with your health. I sincerely wish you well Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Professional and experienced staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
I’ve had a great experience for my gynaecologist consultation regarding endometriosis. My doctor was very friendly and professional. She also had vast expert knowledge and answers all my questions. Highly recommend!
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 18 November 2024
Dear Patient Thank you so much for sharing your experience of the practice and the high recommendation. We always appreciate the time taken to leave a review and I am sure the doctor will be delighted to receive your kind comments. All best wishes Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net
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Review titled Curate’s egg
Rated 3 stars out of 5
by Anonymous - Posted on 26 November 2024
If it works well, it works really well; if not well, it’s terrible. My experience today was great…. great! On time, helpful, informative, reassuring, collaborative, and well informed. It was a review with the pharmacist. If only it were always like this.
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 27 November 2024
Dear patient Thank you for taking the time to leave a review of your experience with the pharmacist. I am sure the team will be delighted to receive your comments which I will be sure to pass on. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Dawn - Posted on 15 November 2024
After experiencing problems with sudden weight loss I was looked after by the practice with such speed. Tests and X-rays and blood tests arranged by a caring team from a friendly reception to a calming reassuring professional doctor . Follow-ups arranged and medicine agreed overseen by a pharmacist. For being a often forgotten senior I couldn’t be more grateful thank you to everyone
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 18 November 2024
Dear Dawn It was a pleasure to receive your kind review. Thank you for taking the time to do this as it really does mean a lot to the team. From the reception team through to the pharmacist and the doctor, it sounds like you had a very positive experience and that several of the team were involved to ensure you felt reassured and content. We really are very grateful for your feedback Kind regards Tracy Crossfield Practice Manager Hurley & Riverside Practices