Hughenden Valley Surgery
Valley Road, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Sheryl - Posted on 07 December 2022
I called the dr at 3.30, they called me back at 4.30, and asked if I could get to the surgery in 10mins. I got to the surgery was seen straight away and given 4 different medications to take. The dr was amazing .
Visited December 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Sheryl Thank you very much for the lovely comments. I will pass on to the rest of the team Interim PM
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Review titled Excellent GP
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2022
My GP is always excellent as she was today, but today I felt I also had to comment on the services of the male receptionist on duty. He was very attentive and helpful to all patients both in person at the desk and on the telephone.
Visited December 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Thank you very much for the lovely comments. I will pass on to the rest of the team. It is always appreciated to get good feedback Interim PM
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
Not only did I have to wait three weeks to see the doctor of my choice (because they specialise in a particular field) but while waiting for the date, my appointment time has been changed three times via text with no easy way to change if it doesn’t suit - bar calling the main telephone line and getting stuck in the queueing system for 40-odd minutes to actually speak to someone - and that’s even if I want to cancel it. They want the public to be responsible and not skip appointments, but the surgery doesn’t really make it easy for people to do so.
Visited November 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Thank you for your feedback. I am sorry you have had such a bad experience. We are doing our best to improve the service and meet the increasing demand. I hope you have noticed an improvement lately Interim PM
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Review titled Impossible to book an appointment by phone today
Rated 3 stars out of 5
by Philip - Posted on 16 November 2022
I have been using Hughenden Valley Surgery since 1979. In those days if you needed an appointment you would phone early morning and be given a time that morning. If only we could turn back the clock as there are now so many people using this surgery and it feels impossible to make an appointment. The online system earlier this week was offering a couple of appointments towards the end of December and first week of January 2023. An alternative was at the end of November. I started trying to phone around 10 and the phone was engaged, I kept on pushing the redial button throughout the morning and just after 1 a message came on saying closed till 2 to change over staff. I tried many times in the afternoon and even tried the Chequers Surgery in Prestwood but that was also engaged. By chance around 5.45 the call was answered by the system, politely reminding people not to get abusive with a call handler (if you could even get that far) and I joined a queue of 10. By 7.20 the system was still saying 3 ahead of me and as I had been waiting over an hour and a half gave up. This is not good when you hear of surgeries in other parts of Bucks and Somerset that takes a call in the morning and the patient can see the GP that morning. A lot of effort has gone into the Covid-19 vaccine programme there and it would be good if Hughenden Valley Surgeries could concentrate on seeing their patients.
Visited November 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Philip, Thank you for your feedback. I am sorry you have had such a bad experience. We are doing our best to improve the service and meet the increasing demand. I hope you have noticed an improvement lately Interim PM
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Review titled Once you get through...
Rated 3 stars out of 5
by Anonymous - Posted on 15 November 2022
A generally wonderful practice with good vaccination and GP services, hindered by an absolutely abysmal appointment-booking infrastructure. For some reason, the telephone "please hold" queue has been ditched in favour of no queue whatsoever, so it's a miracle to get through to anyone (I have tried calling a hundred times in fifteen minutes). It also appears that you need to first have an appointment in order to be able to book non-routine appointments online, which somewhat defeats the point of being able to book an "urgent" appointment online. Please can something be done to fix an utterly broken system which seems to let down an otherwise stellar medical team?
Visited November 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Thank you for your feedback. I am sorry you have had such a bad experience. We are doing our best to improve the service and meet the increasing demand. I hope you have noticed an improvement lately Interim PM
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Review titled Excellent service
Rated 5 stars out of 5
by Jamie Thompson - Posted on 28 November 2022
I walked in hoping for an emergency appointment and was seen by a GP within 10 minutes. I was given a full check up and walked out feeling so much better
Visited November 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Mr Thompson Thank you for your lovely comments. I will pass on to the rest of the team Interim PM
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Review titled Professional Care
Rated 5 stars out of 5
by Bill Craig - Posted on 25 October 2022
Extremely responsive healthcare from a doctor who gets things done, takes time to explain things clearly and cuts through the complexities of the NHS system to make things happen. Very impressed and very grateful to have this quality of healthcare.
Visited October 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Mr Craig, Thank you very much for your lovely comments. I will pass on to the rest of the Team Interim PM
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Review titled Telephone nightmare
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2022
Trying to contact surgery is an absolute nightmare. Once you finally get an appointment the service is good.
Visited October 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
I am sorry you have had a bad experience, we are doing our best to meet the patient demand. I hope things have improved more recently Interim PM
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Review titled Can't get through to care navigator
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2022
31st October. I telephoned Hughenden Surgery at 10.03. I am still waiting for a care navigator to answer at 11.25am. I will give it until 11.30am then write a letter. I don't know what else to do. I have been a patient of Hughenden Surgery since 1953 and I've never known it to be like this. The websites are also too confusing for older people - they just won't bother. It was so much better years ago.
Visited October 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
I am sorry that you have had a bad experience, we are doing our best to meet the demands. We hope our service is now improved Interim PM
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Review titled Hughenden Surgery
Rated 5 stars out of 5
by Tfaz. - Posted on 11 October 2022
Everyone was very helpful.Though the signing in machine can be a little difficult at times. Telephone access is however the biggest single problem.
Visited October 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Tfaz, Thank you for your feedback. I am sorry you have had a bad experience, we are doing our best to meet the patient demand. I hope things have improved more recently Interim PM