Hughenden Valley Surgery - Ratings and reviews
Reviews
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
My mother is well in her 80s and suffering a condition leaving her house bound the practice ring her to say a doctor will call in the afternoon and then don’t contact her causing a lot of stress and more anxiety, she is desperate to discuss her medication but you guys are treating her as a nuisance. Please do not suggest she use the digital service as I’m afraid the world has moved on but she sadly hasn’t like a lot of very elderly people . Please contact me via the email I’ve corresponded by and I’ll give you her details so perhaps she can receive the help she is entitled to .
Visited June 2023
Review titled Hughenden Valley Surgery
Replied on 11 July 2023
I am sorry you have had to post this review, Unfortunately, we do not have access to your email via this platform. To take this matter further, please call the surgery or send a letter addressed to the Practice Manger
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Review titled Ridiculous delivery
Rated 1 star out of 5
by Daughter of elderly patient - Posted on 30 May 2023
I am still in a call queue. I’ve been waiting for 80 minutes - yes that’s eighty minutes - to speak to someone about my mother who has dementia
Visited May 2023
Hughenden Valley Surgery has not yet replied.
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Review titled Excellent care & service
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
I needed some antibiotics for an eye infection and this morning called the practice, received a call back and was seen by a nurse and on my way with a prescription all by 10am! Excellent care and service, thank you!
Visited May 2023
Review titled Hughenden Valley Surgery
Replied on 12 May 2023
Thank you very much for your compliment. It is always nice to receive good reviews I will pass on to the rest of the team Practice Manager
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Review titled Difficult to contact and no continuity
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Contacting the clinic is a nightmare. When you phone them, you stay on hold forever, but there is no other way. You can book an appointment online, althought there aren't many slots (which I can understand, seeing the NHS situation generally), but you can't book phone consultations. For those, you have to call them and they will give you a slot. It would save time to both them and us to be able to do it. They don't give their email address to patients, so if you just need to send exams results or other documents, you need to go there in person - which is absurd in 2023. I can understand they need an email address just for oother clinitians (which is what I got told), but they could easily have a second one for patients. Another thing that would reduce the number of the phone calls and save time to everybody. Once you get an appointment, the doctors are generally good, but often they don't read your file beforehand, so there is no continuity and you need to explain everything from the beginning. They also don't get back to you: I left some documents at the reception as instructed and waited for a phone call to discuss them, but that didn't happen. I had to chase them up, which again it's a difficult as there are no appointment slots that are soon and calling them is a knightmare. Once I was able to talk to a doctor, I had to explain the whole situations once again. Again, the fact that there is not continuity is one of the worst aspects. They are on PatientAccess and AskFirst, but with the former they don't allow you to send messages, and with the latter, they don't reply to them. It seems like there is a lot of admin work that needs to be done and the doctors need to read the patient files and not forget about them as soon as they walk ou of the door.
Visited May 2023
Review titled Hughenden Valley Surgery
Replied on 24 May 2023
Thank you for your comments. I apologise for the difficulty you are having in communicating with the Practice. We are reviewing how patients can contact the Practice so hopefully you should see improvement soon
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Review titled Fantastic practice
Rated 5 stars out of 5
by Colin Malpass - Posted on 18 March 2023
The surgery has been very stretched of late, for various reasons beyond their control. I had a telephone appointment today (Saturday) with a doctor on various ailments, the doctor was fantastic, very patient & thorough with her assessments and gave me a detailed plan on each area. I am extremely grateful and reassured as ever by Hughenden Valley surgery’s continued service and dedication. Thank you.
Visited March 2023
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Mr Malpass, Thank you very much for the lovely comments. I will pass on to the rest of the team. Good reviews are always appreciated Interim PM
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Efficient pleasant service from first phone call to follow up checks, along with fast follow up contacts and checks.
Visited February 2023
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Thank you very much for the lovely comments. I will pass on to the rest of the team. Good reviews are always appreciated Interim PM
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Review titled Used to be good
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2023
It's such a shame how much this GP practice has gone down hill. Never used to have to wait on the phone and now you wait half hour minimum. I called today, was advised I would retain my queue position if I opted for a call back.. it took 1.5 hours for a call back. You expect people to be at your beacon call and keep their phone on them so you're there for the call back, we have jobs too, we can't sit and wait that long. You can't get an appointment online, you can't contact any other way but phone. I don't know how I'm supposed to get an appointment. It's unreal.
Visited January 2023
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Thank you for your feedback. I am sorry you have had such a bad experience. We are doing our best to improve the service and meet the increasing demand. I hope you have noticed an improvement lately Interim PM
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Review titled Quick consultation
Rated 4 stars out of 5
by A Radford - Posted on 07 December 2022
Saw pharmacy about throat pain and was advised to see Dr, so called surgery , they called back an hour later and I saw Dr half an hour later. There was a wait on the phone but all staff helpful and knowledgeable. They are busy but I was treated efficiently.
Visited December 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Mr Radford Thank you very much for the lovely comments. I will pass on to the rest of the team Interim PM
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Review titled Good Service
Rated 5 stars out of 5
by John - Posted on 10 December 2022
Due to an emergency was asked by the practice to move my appointment to a special Saturday morning surgery. Was very impressed with the commitment of the doctor with coming in on a weekend and helping me with my systems.
Visited December 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear John, Thank you very much for the lovely comments. I will pass on to the rest of the team Interim PM
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Review titled Excellent service
Rated 5 stars out of 5
by Sheryl - Posted on 07 December 2022
I called the dr at 3.30, they called me back at 4.30, and asked if I could get to the surgery in 10mins. I got to the surgery was seen straight away and given 4 different medications to take. The dr was amazing .
Visited December 2022
Review titled Hughenden Valley Surgery
Replied on 14 April 2023
Dear Sheryl Thank you very much for the lovely comments. I will pass on to the rest of the team Interim PM