Horfield HC - Ratings and reviews
Reviews
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Review titled Repeat Prescription
Rated 5 stars out of 5
by Ian Harvey - Posted on 10 July 2023
Two weeks ago I put my repeat prescription through the letter box for Prescriptions at the GP surgery. I attended the pharmacy at the GP surgery I was handed wrong tablets and the tablets I have on a regular basis were not there member of staff was asked why I was given tablets which were wrong no explanation was given i understand my Prescription gets sent electronically there are no sign of the tablets i have been out of medication for nearly a week with no solution and my health as been put at risk with no medication please could thisd be looked into.
Visited July 2023
Review titled Horfield HC
Replied on 11 July 2023
Hello Mr Harvey I'm sorry for your inconvenience. I'm aware that one of my colleagues has already resolved this issue for you, and we will learn from what happened for the future. Best regards Peter Maynard Practice Manager Horfield Health Centre
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Practice removed me from their patients list without warning. I last used the practice in February 2022, when the practice reviewed the patients list in September 2022 I was removed without warning. In the meantime I had a hospital check up through private medical care provided by my employer. Results from this came back stating I needed further medical tests due to some worrying results. It was then I found out Horfield had removed me from the list without informing me they were doing so. I am now in the position where I have no Drs and I need urgent care.
Visited June 2023
Review titled Horfield HC
Replied on 29 June 2023
Dear patient Thank you for notifying us of this issue. We would like to try and help. Quite often patients are deducted from our list by an organisation called PCSE (which is part of the NHS), and we have no involvement in the process. Without knowing more details about you, I cannot say if that is what has happened in this case. If you can contact me on horfield.health@nhs.net, and let me know your full name and date of birth, I can find out what has happened and let you know. More importantly, we can try to provide the urgent care you need. Thank you Peter Maynard Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Chloë Menzies - Posted on 08 November 2022
I cannot recommend this practice enough. Quick responses to calls and emails, the most wonderful staff and doctors, and make you feel very at ease.
Visited November 2022
Review titled Horfield HC
Replied on 29 June 2023
Hi Chloe I'm really sorry for the late response to this review, but I've been having some problems accessing the response tool. I just wanted to say a huge thank you for taking the time to post it. It's really gratifying to hear that all my staff are doing an excellent job - it's what we always aim for, but we're human, so sometimes we make errors. That's why it's lovely to know when we have got it right. Thank you again. Peter Maynard Practice Manager
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Review titled Thank you for understanding
Rated 5 stars out of 5
by s hughes - Posted on 20 June 2022
Thank you to the nurse who took my bloods (sorry can't give names). Made me feel at ease when I was struggling with my anxiety and helped me alot through the process. I will ask for you again .
Visited June 2022
Review titled Horfield HC
Replied on 29 June 2023
Dear patient Thank you so much for posting this review. I will share it with my nursing team. We try our best to give excellent patient care - and sometimes, we don't reach the high standards we aim for - but when we do, it's really satisfying to hear about it. Thank you again Peter Maynard Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
After discovering there was a problem with my prescription-not caused by myself I was given completely different information from the pharmacist, doctor and reception staff.The reception staff that were on at the time of this were unhelpful,sarcastic and rude!
Visited May 2022
Review titled Horfield HC
Replied on 29 June 2023
Dear patient I am sorry for the delay in responding to your review, but I have had some difficulty accessing the response tool. I apologise that your experience was not a good one. We would never want a patient to feel that any of our staff are unhelpful, sarcastic or rude. If you can contact me on horfield.health@nhs.net, I can investigate further and try to give you some further information. Best regards Peter Maynard Practice Manager
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Review titled Out of date service
Rated 1 star out of 5
by Alison - Posted on 29 April 2022
Drastically out of date telephone messages taking about flu vaccinations for last year!! Poor management at this place can’t update simple things and the bigger things are even worse. Register elsewhere is the advice!
Visited April 2022
Review titled Horfield HC
Replied on 29 June 2023
Hello Alison I'm sorry for such a late response to your review, but unfortunately I've had difficulties accessing the response tool. I'm sorry that your experience hasn't been good, and I would welcome a chance to discuss this in more detail with you. You can reach me on horfield.health@nhs.net. We try our best to offer good patient care, but occasionally we don't reach the standards we aim for. When that happens, we are keen to hear what we have done wrong, and try to improve. I hope you will find time to get in contact. Best regards Peter Maynard Practice Manager