Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
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Review titled I felt understood
Rated 5 stars out of 5
by Eileen Orr - Posted on 24 January 2025
I felt listened to and appointments for further tests were made at the time. The receptionist also was helpful.
Visited January 2025
Review titled Hook Surgery
Replied on 24 January 2025
Dear Mrs Orr, thank you for taking the time to post a review, it is much appreciated and will be fed back to the team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2025
Received telephone call a couple of hours after submitting form online. The GP was attentive and professional. I felt she listened to my concern and devised a plan that I was happy with. I needed to book a blood test and the receptionist I spoke with was professional and courteous. She was able to book me in for a couple of days later. Very pleased, thank you.
Visited January 2025
Review titled Hook Surgery
Replied on 28 January 2025
Dear Patient, thank you for time to post a review, it is very appreciated by the team at Hook Surgery.
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
The surgery has been great at calling myself and my husband for the various jabs for which we are eligible. We also value the reminders, and the very helpful and pleasant staff at the surgery. We feel very well cared for! Thank you.
Visited January 2025
Review titled Hook Surgery
Replied on 29 January 2025
Dear Patient, thank you for your positive comments which I will share with the team, it is always lovely to hear and means a lot to the team.
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Review titled Informative
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2025
I have a pre-cancer area on my eyebrow and it was scaned and medication given. I was also given follow up appointments in a month and advised l will be referred to a dermatologist if it does not improve.
Visited January 2025
Review titled Hook Surgery
Replied on 13 January 2025
Thank you for your positive comments which I will share with the team, it is always lovely to hear and means a lot to the team.
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Review titled Friendly and respectful.
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2025
Booking online was quick and convenient, and I always appreciate being able to secure a same-day appointment. The doctor I saw today was friendly, professional, and reassuring. I also found it reassuring that he wore a mask, especially with flu and other illnesses going around—it showed his commitment to both patient and personal well-being.
Visited January 2025
Review titled Hook Surgery
Replied on 05 February 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to everyone.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2025
I was late being call in but once in front of the doctor, I was treated with respect and was very pleased with the diagnosis. The printer would not print my appointment for an x-ray so I'll have to go back to the surgery on Tuesday.
Visited January 2025
Review titled Hook Surgery
Replied on 13 January 2025
Thank you for taking the time to post a review, it is much appreciated and will be fed back to the team.
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Review titled Always kind and competent.
Rated 5 stars out of 5
by ISA ADAMAN - Posted on 29 January 2025
I was seen on time and my issues were addressed in a very professional way. The doctor that saw me instilled confidence and trust. Thank you!
Visited January 2025
Review titled Hook Surgery
Replied on 29 January 2025
Dear Mr Adaman, thank you for your positive comments which I will share with the clinician, it is always lovely to hear and means a lot to the team.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Keith - Posted on 17 January 2025
I had a blood test in January 2025. It could not have been better. My appointment took place on time and the nurse who took my sample was friendly, skillful and efficient.
Visited January 2025
Review titled Hook Surgery
Replied on 17 January 2025
Dear Keith, thank you for your positive comments which I will share with the team. These comments provide a real boost to everyone.
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Review titled Dreadful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2025
Took over an hr to get to speak to receptionist to be told there were no more appointments available. Callback next day
Visited January 2025
Review titled Hook Surgery
Replied on 21 January 2025
Thank you for your review. We value all feedback and we're sorry your experience didn't meet your expectations. We fully appreciate how frustrating it can be when faced with long waits on the phone followed by difficulty obtaining appointments when you need them. If you are able, use our e-consultation tool to help us guide you to the right care for routine, non-urgent or administrative queries. Visit www.hooksurgery.co.uk and click on “Online GP Consultations”. This will then be triaged and an appointment offered, this opens from 7am. This helps us ensure we get you the right outcome, and also eases pressure on the phone lines for people who aren’t confident with technology.
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Review titled Great practice
Rated 5 stars out of 5
by Clare - Posted on 23 January 2025
I saw the nurse, she was very helpful. Also she booked me another appointment for next Wednesday afternoon to explain about menopause.
Visited January 2025
Review titled Hook Surgery
Replied on 24 January 2025
Dear Clare, thank you for taking the time to post a review, it is much appreciated and will be fed back to the Nursing team.