Honor Oak Health Centre (The Lewisham Care Partnership)
20-21 Turnham Road, London, SE4 2LAContact details and opening times
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Reviews
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Review titled Helpfully
Rated 5 stars out of 5
by Abdullahi Mohamud - Posted on 28 April 2025
I am happy the way she helped and understood me it was helpful even though my English is not good but she helped me very well.
Visited April 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Mr Mohamud, Thank you so much for your kind feedback. We’re glad to hear that a member of our team was able to help and understand you well, despite any language difficulties. It’s important to us that everyone feels supported and understood, and we’re happy you had a positive experience. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Honor Oak
Rated 2 stars out of 5
by Kasia - Posted on 11 April 2025
Second appointment and at least 30min late. Waited 3 weeks for appointment for my son to be checked about his freckles and at the appointment asked the doctor about him being often ill and was refused to be checked about this as the appointment was only about freckles and was told I have to make another appointment. Absolutely disgusted by the service and the doctor. Wish she couldn’t serve any other patients and be licensed taken away.
Visited April 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Kasia, Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience and understand how frustrating it must have been to wait so long for your son’s appointment, only to feel his concerns were not fully addressed. We aim to provide thorough and compassionate care, and we regret that you felt this was not the case during your visit. We appreciate your feedback about appointment timing and the need to address multiple concerns, and we will review this with the team to improve how we manage such situations in the future. If you’re willing, please contact the practice directly so we can discuss your concerns further and ensure your son’s health needs are properly supported. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Elderly
Rated 3 stars out of 5
by Beverly noel - Posted on 10 April 2025
There are 16 chairs in the waiting area plus x4 kids children chairs. I have taken a 82 year old walking person to her doctors appointment and None of the chairs have armrest. Which is very difficult for older ppl to get out of the non arm rest chairs. Why is this ? Do elderly ppl not come here? If this will always be the case it’s better to i the doctors out to her home, which isn’t cost effective. Please invest in the arm chairs
Visited April 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for sharing your concerns about the waiting area seating. We understand how important it is for older patients, and those with mobility challenges, to have comfortable and supportive seating, including chairs with armrests to help with standing up. We appreciate you bringing this to our attention and will raise this with the practice management team to explore options for improving the seating arrangements to better accommodate everyone’s needs. We value feedback like yours as it helps us create a more welcoming environment for all patients. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Compassionate and effective
Rated 4 stars out of 5
by Anonymous - Posted on 11 February 2025
I took my 8 year old daughter to investigate a health issue and the doctor really took time to make sure both she and I understood what was happening in the moment, why it was happening and explain the next steps very clearly.
Visited February 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you so much for your kind feedback. We are really pleased to hear that the doctor took the time to support both you and your daughter, and that everything was explained clearly and thoughtfully. It’s important to us that families feel listened to and fully informed, so we're glad you had that experience. We’ll make sure your comments are shared with the team. Wishing your daughter all the best with her ongoing care. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Best doctor I have seen in years!
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2025
Just seen a female doctor, she was kind, professional, patient. I was listened to and not rushed. Much appreciated.
Visited February 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you so much for your kind feedback. We’re delighted to hear that the doctor was kind, professional, and took the time to listen without rushing you. Your feedback means a lot to us and has been shared with the team. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
It took me some time to start my appointment but the GP was very polite and able to sort my issue. Got my prescription and left the practice
Visited February 2025
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We’re glad to hear that, despite the wait, your GP appointment went well and that your issue was resolved promptly. It’s great to know you received your prescription and left feeling supported. We appreciate you taking the time to share your experience and will continue working to improve waiting times where we can. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Consistently inadequate in my experience
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
Getting an appointment was a nightmare. It's not possible to book normal appointments online / on the app, so you have to wait in a phone queue for on average 40 mins. I waa then then offered an appointment in 3 weeks' time. I am meant to have annual tests for diabetes but have not been offered one in 5 years. I've proactively asked twice - been promised them but never actually given the forms I've been promised.
Visited December 2024
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We were very sorry to hear about the difficulties you experienced in trying to book an appointment, and the long wait times you encountered on the phone. We understand how frustrating it must have been to be offered a date weeks away, especially when you were seeking important ongoing care. It’s particularly concerning to hear that you were meant to have annual diabetes checks but had not been invited for several years, despite asking proactively. That’s not the standard of care we aimed to provide, and we regret the repeated missed opportunities to follow through as promised. Your feedback was taken seriously and shared with the relevant teams to review where things went wrong and how we can better support patients with long-term conditions. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Update to mediation
Rated 1 star out of 5
by Yvonne Dixon - Posted on 23 May 2024
I have been losing my mobility. I am in pain everyday. The consultant changed my prescription and it still hasn't been given to me.
Visited May 2024
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We were very sorry to hear about the pain and loss of mobility you’ve been experiencing. We understand how distressing it must have been to be waiting for a new prescription, especially when it was recommended by your consultant and you were in daily discomfort. It’s deeply concerning to hear that the medication had not been issued as expected. This should have been handled more promptly, and we sincerely regret the impact this delay may have had on your well-being. Your feedback was taken seriously and shared with the relevant teams so we could look into what went wrong and how to prevent similar delays in the future. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Disappointed and concerned
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2024
I have now had 4 appointments cancelled with only one offered as an alternate date - which was subsequently cancelled this morning. I am waiting for test results and was asked to contact the surgery. I feel not only disappointed by the service but concerned that my health does not seem to be a priority. I will try to book again but if things do not improve with the service I will consider moving Practice.
Visited April 2024
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We were very sorry to hear about your experience, and we completely understand your frustration and concern. Having multiple appointments cancelled particularly when you're waiting on test results and seeking follow-up must have been incredibly disappointing and unsettling. We sincerely regret that you were left feeling that your health was not a priority. That was never our intention, and we recognise how important clear communication and continuity of care are, especially when you're already dealing with uncertainty around your health. Your feedback was taken seriously and shared with the wider team so we could reflect on what went wrong and how we can improve. We understand how this experience may have led you to consider changing practice, and while we hope to continue caring for you, we also respect your right to make the decision that’s best for you. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Poor Practice management
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
Even though the GPs are caring and knowledgeable, getting to their service is very difficult. Admin management, pharmacist and nurse services are below the expected standard, with passive and rude receptionist ( 1 is very professional and caring) wrong repeat prescription issued, cancelled appointment, long waiting time to speak to reception only to have the call cut when it is your time. Once secured a specialist appointment, despite official communication, it's never clear if the practice receives the consultation results. Record are often lost in transit, delayed, not followed up by the practice. There is no system of safety netting towards the patient. I am reasonably well and I am motivated enough to assertively look for missing communication, reschedule cancelled appointment, check wrong repeat prescription but I feel the practice management, nurse and pharmacist service lack the level of precision required by the nature of their business.
Visited March 2024
Review titled Honor Oak Health Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for taking the time to share your detailed feedback. We were very sorry to hear about the difficulties you experienced accessing our services, and we understand how frustrating and disheartening this must have been especially when you made every effort to follow up and advocate for your own care. While we're pleased to hear your comments about the GP's being caring and knowledgeable, we regret that other aspects of the service did not meet expectations. We acknowledge your concerns regarding administrative issues, cancelled appointments, prescription errors, communication gaps, and the challenges you've faced with follow-up and record handling. These are all areas where reliability and clarity are vital. Your feedback highlighted important issues, and we took it seriously. It has been shared with our wider team, including management, to reflect on how we can improve the quality, responsiveness, and coordination of our service. We’re especially sorry that your experience with reception and follow-up communication left you feeling unsupported, and that there was no clear safety net in place. We value input like yours it helps us identify where we need to do better. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership