Honor Oak Health Centre (The Lewisham Care Partnership)
20-21 Turnham Road, London, SE4 2LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can never got an apt no matter how unwell my child is
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
My 3 year daughter has infected chicken pox she is not eating or drinking and I am very worried. I phoned the GP in tears and just told me there are no appointments go to A and E. She’s only been unwell twice before once with Scarlett fever and once with breathing difficulties as a baby and every time the doctor have refused to see her saying there simply aren’t any appointments available so I’ve had to go to a A and E. What the point in even having a GP if can’t get a very unwell small child seen
Visited November 2023
Honor Oak Health Centre (The Lewisham Care Partnership) has not yet replied.
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Review titled Deliberately poor appointment systems designed to confuse
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Practice website states that the best ways to make appointments are via the NHS app or My Patient Access. Having gone to the effort of setting these both up, neither allow booking appointments. The App simply says this isn't an option, and the My Patient Experience website will only allow booking of smear tests (I am male). So I try the phone, which has an option: 'to make, change or cancel an appointment, press 1'. When you select this, you get the following: 'to change or cancel an appointment, press 1. To hear these options again, press *'. ie, no option to make a booking. So I called again, ignored the routing options that lead to nowhere, and have now been in a queue for 35 minutes, in which time I have advanced 3 spaces. This is such poor user experience design that is seems intentionally designed to make people give up without seeking medical help. Also, when I tried to leave a review on the Practice website, when I selected 'negative' review, the button redirected me to the 'Contact us' form, which suggests the practice is trying to avoid receiving any negative feedback.
Visited April 2023
Honor Oak Health Centre (The Lewisham Care Partnership) has not yet replied.