Honiton Surgery
Marlpits Lane, Honiton, Devon, EX14 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Supportive and helpful practice
Rated 5 stars out of 5
by Mrs HELEN ROULSON - Posted on 23 April 2025
I know things have had to change in the way we need to be triaged by app or phone, but for us, my husband and I, who can do this we find it very efficient. I had something on my skin I wanted checked, link for uploading photo sent and responded to. My GP wasn't sure so text me back a face to face appmt for 10 days time which is completely acceptable. Also impressed how a recent issue with my husband has been linked in with our GP and she checked in with him. This practice has also had very difficult circumstances a few months ago with a devastating burst pipe damaging a significant part of the treatment areas. The public were kept informed through social media in how to deal with varying degrees of serious medical needs. Well done everyone, it must have been one of your biggest challenges since covid in 2020. I hope this practice can attract great GP's to keep vacancies filled. Thank you for all you try to do to be fair to the most serious cases day by day.
Visited March 2025
Honiton Surgery has not yet replied.
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Review titled Certain physicians at honiton surgery not helpful at all!
Rated 3 stars out of 5
by Anonymous - Posted on 26 November 2024
We are all having to resort to telephone consultations lately as it seems physicians just don't want to see you anymore and sometimes that is fine, however when certain ones like Dr s.g at the Honiton surgery practice says to you straight away on one of those telephone consultations that they are having to phone around people all day as if it's the patients fault it does not help at all. I was made to feel that I was a hinderance and so I could not explain the problems I was experiencing properly and so consequently I did not get the help I needed, It left me extremely emotional and upset. And to top it off just before the end of that telephone consultation before I could say another word the physician quickly cuts the call immediately, is it so hard to even say a simple good bye if nothing else? We are led to believe the physicians are there to help us and in general they are and very good but there are certain ones that are clearly and blatantly dam right rude!
Visited November 2024
Honiton Surgery has not yet replied.
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Review titled Very happy with quick response
Rated 4 stars out of 5
by Smith - Posted on 17 July 2024
I emailed a request to see a doctor I received a questionnaire and within an hour received a call from a doctor who asked a few questions then confirmed an face to face appointment that afternoon. He was very kind and efficient. Very impressed with efficient service.
Visited July 2024
Honiton Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by KIM HOLLANDS - Posted on 17 May 2024
I filled in an online consultation at 10am. Had a call from advanced medical practitioner within 2 hrs. She took details of my problem. Said I needed to speak to a doctor. Doctor called me back within the hour. Sorted meds and referral to physio chased up. Physio appointment came through next day for 1 weeks time. Excellent care.
Visited May 2024
Honiton Surgery has not yet replied.
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Review titled Decussing response
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Just rang the Surgery to make an appointment for my husband. To be told he has to ring and make it himself and that I cannot do it for him Was the advice from the practice manager who refused to give her name? The Receptionist receptionist was kind enough. But came across. I've not knowing whether she can make appointments or not. The practice manager who refused this appointmeneeds to go on an empathy course. Shame on her and shame on the doctors for employing somebody like her!!!!!
Visited April 2024
Honiton Surgery has not yet replied.
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Review titled Swift response
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Both my wife and myself have had to contact the surgery this month about medical issues. On both occasions we had contact with a GP within three hours of making an online request and medication prescribed or the issue resolved. Very happy with our treatments.
Visited April 2024
Honiton Surgery has not yet replied.
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Review titled Really disappointing
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
My daughter called on 2nd February 2024 at 6.05 got through to the answer machine and was told she was number 1 in the queue, this carried on until 6.30 25 minutes!!! then they closed. No message that they were closing just kept saying you're number 1 in queue. Seemed they couldn't be bothered to take her call. Really uncaring so leaving this as positive feed back.
Visited February 2024
Honiton Surgery has not yet replied.
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Review titled Kind, thoughtful and helpful Practice
Rated 5 stars out of 5
by Jen Barton - Posted on 14 February 2024
My GP wasn't working today and I needed a repeat prescription. I last had this med Sept 23 and only take it when necessary with my GPs permission. Pharmacy wouldn't repeat it because of the long gap, I can't get to Surgery because of extreme pain, I felt I was being punished for taking meds as needed with agreement of my usual GP. Today spoke with a receptionist who was very kind, passing my request on to a Doctor who promptly rang me and arranged a repeat prescription. Thanks to both because I needed help for the pain. Fantastic Service, kindly and thoughtfully given.
Visited February 2024
Honiton Surgery has not yet replied.
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Review titled Fantastic support
Rated 5 stars out of 5
by Janet Gallie and Stephen Blake - Posted on 19 January 2024
Travelling with my husband on the dual carriageway he suddenly became very ill. Being 150 miles from home and needing immediate care, I found there was a hospital in Honiton. I parked and accidentally walked into the Honiton surgery. The receptionist planned initially to re-direct me and offered the use of a wheel chair. Seeing how poorly my husband was becoming, she asked their duty doctor if he would see us. The response from him was immediate, thorough and did everything possible to assure us that he was managing to rule out some of the more serious diagnosis that could be associated with his symptoms. He then asked a second practice doctor to give his opinion. We could not have been dealt with more efficiently, given more confidence in their assessment or be more grateful for such a caring organisation. A huge thank you is deserved.
Visited January 2024
Honiton Surgery has not yet replied.
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Review titled Awful practice heading even further downhill
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I have no idea what illness you have to have to see a Dr here. I have spoken to pharmacist who told me to contact surgery. Contacted surgery who told me to go to M I U went to M I U they told me to go to surgery. Honiton Surgery is a danger to the community. The practice manager is rude and unhelpful. we need a new practice in town that actually cares about people not profits.
Visited November 2023
Review titled Honiton Surgery
Replied on 09 November 2023
We are sincerely sorry to hear about your experience at Honiton surgery. We understand it has been frustrating for you to be signposted to another healthcare provider. So that we can investigate this and respond accordingly, please can you contact us directly. Our email address is d-icb.informationhonitonsurgery@nhs.net. Kind Regards Honiton Surgery