Honiton Surgery
Marlpits Lane, Honiton, Devon, EX14 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Felt ‘In safe and capable hands’
Rated 5 stars out of 5
by Jayne Deal - Posted on 24 November 2023
I recently accompanied my partner to an appointment at Honiton practice . We went in feeling fairly despondent about my partner’s condition and in trying to control his pain etc. The doctor took time to fully explain, to our level of understanding, how certain medications work and affect the body. Not just short term but long term too. Pointing out pro’s and cons of various treatments. He listened to our concerns and answered our questions. He took time to look back on previous methods and medication tried. He discussed options with my partner. We left feeling lifted and confident that my partner was getting the very best care. And most importantly, in safe hands.The doctor also recommended a book that might be of use to us to more fully understand a condition my partner has been diagnosed with. I have bought the book! Grateful thanks to this very knowledgeable and caring doctor. A credit to Honiton surgery.
Visited November 2023
Honiton Surgery has not yet replied.
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Review titled Total Lack of care from Honiton Surgery
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Okay so as we all know the Honiton surgery encourages patients to use the online consultation form rather than telephone them for appointments. Well I did just that on two occasions one of them being on the 28/9/2023 explaining that I need to be seen. It has been about 6 weeks now and I have not had a response from the Honiton surgery or a clinician on either of those occasions at all absolutely nothing, what a complete joke of a system. I feel I have been completely ignored and left to deal with my wellbeing all by myself, thanks for nothing!
Visited September 2023
Review titled Honiton Surgery
Replied on 09 November 2023
We are sincerely sorry to hear about your experience at Honiton surgery and that the service you received did not meet your expectations. So that we can investigate this and respond accordingly, please can you contact us directly. Our email address is d-icb.informationhonitonsurgery@nhs.net please put this for the attention of our Practice Manager Sean Corbett. Kind Regards Honiton Surgery
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Review titled Uncaring and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
The reception staff are rude, GP’s hide away and see as few people as possible and direct you to nurses who are not trained to deal with GP queries. Luckily I didn’t trust what the nurse told me and went to A&E and was treated appropriately.
Visited July 2023
Review titled Honiton Surgery
Replied on 15 August 2023
Thank you for your comments. We are sincerely sorry to hear about your experience at Honiton surgery and that the service you received did not meet your expectations. We take all patient feedback very seriously. So that we can investigate this and respond accordingly, please can you contact us directly. Our email address is d-icb.informationhonitonsurgery@nhs.net please put this for the attention of our Practice Manager Sean Corbett. Kind Regards Honiton Surgery
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Review titled Always had caring experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2023
When seeing nurses about swollen legs, they commented on my laboured breathing and sent for the on-call doctor. She gave me an ECG and took a blood test. Early next morning my GP contacted me and sent me to the R D & E hospital where I was diagnosed with blood clots on my lungs. I was kept in overnight, having been prescribed a warfarin type drug which has cured the problem. Their prompt attention may have saved my life. I cannot be more grateful.
Visited July 2023
Review titled Honiton Surgery
Replied on 15 August 2023
Thank you very much for your kind feedback. We are happy to hear how grateful you have been with your recent care and services. Kind Regards Honiton Surgery
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
After a week of leaving intensive care, I wished to discuss a few worrying points with my doctor, or any doctor. The receptionist said she couldn’t agree that unless I explained more. She had my discharge letter in front of her which gave more than enough details of my condition. I was not prepared to discuss personal details with a non-medical person but said I was happy with a phone appnt, I felt unwell and without saying to her the added fact that I was fearful of a few things. She continued to say no. I could have an appnt middle of august to talk to a dr (3 weeks) or an actual appnt end of august (5 weeks). Having worked clinically for the NHS all my life, I felt let down and appalled that a receptionist should decide whether my case was deemed important enough. Not an ounce of sympathy or indeed empathy - just a receptionist full of self importance. I am moving practice. I can well believe the comments before if fake reviews.
Visited July 2023
Review titled Honiton Surgery
Replied on 15 August 2023
Thank you for your comments. We are sincerely sorry to hear about your experience at Honiton surgery and that the service you received did not meet your expectations. We take all patient feedback very seriously. So that we can investigate this and respond accordingly, please can you contact us directly. Our email address is d-icb.informationhonitonsurgery@nhs.net please put this for the attention of our Practice Manager Sean Corbett. Kind Regards Honiton Surgery