Hollybrook Medical Centre
Hollybrook Way, Littleover, Derby, Derbyshire, DE23 3TXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hollybrook Medical Centre.
Reviews
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Review titled Hard to get appointment
Rated 3 stars out of 5
by Sheila - Posted on 23 June 2023
Ringing for an appointment, is most stressful. My experience. Starting 10am rang about 5 times told to ring back later, lunch time rang 38th in the Queue. Pressed 0, waited got ring back mid afternoon, informed duty Doctor would ring me. So waited. Never received a call back. I did resolve this by visiting the surgery a few days afterwards I am 86 years old and found this extremely stressful. The Staff that dealt with my complaint was apologetic and put the matter right. Also the Nurse that treated me was excellent.
Visited June 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Sheila Thank you for making contact through this review. I am sincerely sorry you are finding ringing for an appointment stressful. I am sorry I cannot look into your concerns further due to only having your first name. If you would like to contact me through our email address I will gladly investigate further for you and make contact with you directly with an outcome. ddicb.aspiropatientliaison@nhs.net Julie Godber Patient Experience Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lee cunningham - Posted on 26 June 2023
Very clean practice seen on time staff were very pleasant a credit to the health service, I was seen on time and given good advice
Visited June 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mr Cunningham Thank you for taking the time to leave your positive feedback. I am pleased you found the practice clean, you were seen on time and given good advice. During these difficult times, it is lovely to be able to share some positive feedback with our staff and I will ensure yours are passed onto the team. Julie Godber Patient Experience Manager
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Review titled Ongoing Tablet Ordering
Rated 5 stars out of 5
by Phil Halford - Posted on 19 June 2023
Despite a glitch with re ordering my many tablets using the computerised system, a quick visit to the reception had it resolved in 5 minutes. Thank you so much Team Hollybrook.
Visited June 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mr Hilford Thank you for leaving your review of our service. I must apologise for the initial glitch with reordering your medication using our computerised system. I am glad to hear though after visiting the surgery your problem was solved in 5 minutes. Thank you again for your feedback it is greatly appreciated. Julie Godber Patient Experience Manager
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Review titled Professional but warm
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2023
I have a long standing medical condition. This morning I felt that I was given proper time to explain my symptoms and how I felt. The practitioner was warm, understanding professional and very helpful
Visited June 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Anonymous Thank you for taking the time to share your positive feedback. I am pleased to hear you found one of our clinicians to be warm, understanding, professional, and very helpful and you felt you were given the time to explain your symptoms. I will ensure your feedback is shared with the team. Julie Godber Patient Experience Manager
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Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Great experience today, from the minute I walked in my first interaction with receptionist was very positive. She was warm and sorted out my query and printed off my blood test form. I was then seen by an extremely professional and compassionate Advanced Clinical Practitioner. Both a credit to the surgery.
Visited May 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Anonymous Thank you for taking the time to leave your kind feedback it really is appreciated. It is a pleasure to know your interaction with both our reception team and our ACP was so positive. I will ensure your feedback is passed on to the whole team. Julie Godber Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Natasha - Posted on 19 May 2023
This was my first time attending since leaving my previous surgery so I didn't know what to expect but I was pleasantly surprised. The surgery was nice and clean, the receptionist was very helpful and polite and my appointment wasn't rushed.
Visited May 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Natasha Thank you so much for taking the time to leave your kind feedback. Welcome to the surgery I am pleased to hear you found the surgery nice and clean, the receptionist helpful and polite and your appointment wasn't rushed. I will ensure your feedback is shared with the team. Julie Godber Patient Experience Manager
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Review titled Simply the best
Rated 5 stars out of 5
by Josephine Gadsby - Posted on 15 March 2023
The staff do everything they can to help no matter how stressful their job may be. Reception staff are fantastic. Doctors are brilliant and try to help. Pharmacy are also excellent and listen even to this old lady who does waffle.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Gadsby Thank you so much for leaving your kind feedback it really is appreciated. It is nice to hear a patient appreciates how stressful all of our roles are working in a GP surgery during these difficult times. I will ensure your feedback is fed back to the team and I am sure the pharmacy team will smile at your comment! Julie Godber Patient Experience Manager
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Review titled Great service , friendly staff
Rated 5 stars out of 5
by Liz Slaney - Posted on 02 March 2023
I arrived for my appointment a few mins early, I didn’t wait too long to be seen . I saw the Anp who was lovely, very friendly and put me at ease . She listened whilst I explained the reason for my visit , was very accommodating and nothing was any trouble . Thank you for the service I received.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Slaney Thank you for taking the time to leave your kind feedback. I am pleased you didn't have to wait long to be seen and the ANP, Christine who saw you was lovely, friendly, and put you at ease. I will ensure your feedback is shared with Christine and the rest of the team. Julie Godber Patient Experience Manager
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Review titled Making Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
It is almost impossible to make an appointment I have rung every day for two weeks and not been able to book one No options to have a call back but just to call back later It’s very sad for patients with urgent conditions and the elderly No wonder people complain and resort to A & E and urgent care centres
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave your feedback. I am sorry you have found difficulty in making an appointment. If you choose option 2 when you are in the calling queue the system will We completely understand the frustrations of our patients and recognise the difficulties experienced in getting through on the phones and accessing appointments. Unfortunately, this is a problem experienced by GP Practices right across the country due to staffing constraints and very high levels of patient demand. Currently we receive in excess of 50,000 calls per month which makes it difficult to manage. However, we continue to try and recruit more staff both clinically and non-clinically and make improvements to try and meet more of the patient demand than we currently do. Julie Godber Patient Experience Manager
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Review titled Shocking on line appointment service
Rated 2 stars out of 5
by Sue Rawlings - Posted on 16 March 2023
I have tried to book an appointment on line and all that comes up is smear test for type of appointment. this is not what I need an appointment for. There were no other options.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Rawlings Thank you for taking the time to leave your feedback. I am sorry to hear you are finding it difficult to make an appointment using our online service. At present our online appointments are released every day at midnight and these appointments are for three days in advance. We do understand this may make it difficult for some patients to use and are currently reviewing this process. I will ensure your feedback is passed on to the appropriate member of the team. Julie Godber Patient Experience Manager