Hollybrook Medical Centre - Ratings and reviews
Reviews
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Review titled Marvellous practice
Rated 5 stars out of 5
by Ann mumbray - Posted on 16 November 2023
Happy polite approachable efficient conferdent understanding emperthtic enthusiastic kind helpfull staff willing to go the extra mile to help people realible thank you.
Visited November 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Thank you Hollybrook Medical
Rated 5 stars out of 5
by Mrs Marion Wrate - Posted on 15 October 2023
I left an excellent review a couple of years ago and i thought I would update it. I am still very happy with the treatment I receive from the Hollybrook surgery. All staff are very friendly and helpful.....luckily nothing has changed! I find the receptionists always very approachable and great to point me in the right direction whichever way is required. My other half and I went for our flu jabs yesterday and it was so friendly and very well organised. We came away thinking how fortunate we are to be in the Hollybrook catchment area. Thank you Hollybrook staff.
Visited October 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Terrible service, can’t get appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
To get an appointment you have to go queue before they open in the mornings. Today, 19 people were queueing from 7:30 onwards, in close to freezing conditions, all in need of a doctors appointment. If the surgery booked future appointments then this wouldn’t be necessary, I’ve never known another surgery work this way, it’s absurd. If you can somehow get an appointment, then the service is good. Resolving the appointment issue would take this surgery from awful to deal with to excellent- but they don’t seem to care, or want to improve. If every day there are 10-20 poorly people queuing outside for appointments- it’s clear that they need a better system! Booking future appointments (more than 2 days ahead) would fix this completely.
Visited October 2023
Hollybrook Medical Centre has not yet replied.
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Review titled upsetting
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
My husband has booked an appointment to check his blood sugar level as per advice from surgeon. The appointment was booked 27Sept in Sinfin. Yesterday night, we received multiple text messages regarding the appointment. We called the clinic and found out that the appointment was canceled without an explanation. We then asked for rebook and the staff was unwilling to do so. She asked us to call back to rebook at 8 in the morning tomorrow. We had enough previous unpleasant experience calling at 8 in the morning trying to book for an appointment and then was put in a queue over 40. When we did get back a call from you, your staff already told us it was fully booked. That's why we came to clinic in person to book for an appointment. It was upsetting.
Visited September 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sue Slaney - Posted on 23 September 2023
Moved to this practice 5 months ago. It was like moving into the 21st century. Doctors and nurses are amazing. Staff are so friendly. Nothing is to much trouble for the Doctors. They take so much care of you. Never had any problem with getting an appointment, cannot praise this practice enough. Have recommended this to my family and they have transferred with the same thoughts. Brilliant.
Visited September 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
I visited the practice today and saw the nurse practitioner and GP who was assessing her I was very distressed and suffering with mental health issues/ anxiety and a number of unexplained health issues. The care I received was second to none. They listened, allowed me to cry, showed so much empathy I felt like I was the only patient they had, and that they had all the time in the world for me. They were so thorough, understanding and caring. I went into the room feeling like I'd got the weight of the world on my shoulders and came out feeling so much lighter and felt like someone had listened to me and took how I was feeling seriously. The follow up care following my appointment with links to things we had discussed was sent as promised, I have come away yes feeling rough and drained as I've been able to release how I was feeling and reassured that my symptoms are being looked into. These two ladies are a credit to there profession and went the extra mile to help me and made me realize myself how distressed and in need I actually was. Thank you so much!!
Visited August 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Outstanding team
Rated 5 stars out of 5
by Sally Brookes - Posted on 07 August 2023
When you are seen by any of the team you know you are in safe hands. From the reception staff to the nurses & GP's - the care, support & empathy are amazing. I can't praise this practice enough
Visited August 2023
Hollybrook Medical Centre has not yet replied.
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Review titled New patient- great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
Recently joined the practice and I have been getting confused over my insulin as my previous practice changed it and didn’t explain anything to me. Hollybrook managed to get me straight in with a diabetes nurse. I brought up what medication I had to the appointment and she demonstrated what I need to do and how I need to change the cartridge. She took her time to make sure I understood my doses. Very pleasant, extremely helpful.
Visited August 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Very helpful and kind
Rated 5 stars out of 5
by Camilla Howes - Posted on 19 August 2023
I had a positive experience this morning at Hollybrook when I had an unexpected reaction to a routine procedure. The staff were very kind and professional, they really looked after me and made sure I was completely well when I left. I wish I could leave names to highlight the brilliant staff. Thank you for your excellent care.
Visited August 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Very good service
Rated 4 stars out of 5
by Anonymous - Posted on 30 August 2023
I was running low on my sons medication due to a mix up from boots chemist and sent a message to surgery, a few hours later the doctor rang me and issued it straight away for collection. Very impressive. Kind and understanding. Great service!
Visited August 2023
Hollybrook Medical Centre has not yet replied.