Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fit to fly signature from a GP
by meggymoo - Posted on 17 August 2023
I am 27 weeks pregnant, diabetic and due to fly to France in 3 weeks time. I contacted my midwife to obtain a signature for a fit to fly certificate (insurance purposes). They advised me to contact my GP. I contacted the surgery. After 27 attempts the receptionist answered and I explained what I needed. I was told I would need to see the GP. They made me a non urgent appointment. I took unpaid time off work to attend the GP appointment. On arrival at the the receptionist told me that the GP would not sign the document, nor would they see me. I asked if had not felt that a simple phone call to relay this information would have been appropriate. They shrugged and said contact my obstetrician. I said I don't even know who that is. They shrugged again!
Visited August 2023
Provided by Care opinion
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments. I would like to discuss this matter further with you if possible. Please could I ask you to call the surgery and request to speak with myself, if I am not available I would ask that you leave your contact details and I will return your call. Kind regards Lorraine Smith Operations Manager
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Review titled Great Improvement
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I had an appointment yesterday for a persistent ear infection, and I was extremely pleased to get an appointment the same day. The Lady on the phone was really understanding and handled it very professionally. The telephone system has much improved and with shorter waiting times.
Visited June 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Thank you for your kind comments, these have been shared with the practice team. We are always grateful for patient feedback and appreciate the time you have taken to write your review. Kind regards Lorraine Smith Operations Manager