Highcroft Surgery - Ratings and reviews
Reviews
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Review titled How can this establishment be called a GP practice?
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
This establishment is causing more mental health problems than helping patients….. The stress and upset caused by not being able to talk to to or get advice or appointments was bad enough…. But now after 120 attempts alone, just to try to get a ring tone is just beyond acceptable. econsult is never active…. You just get links to 111 and faq ….I’ve been with this surgery for many years…..I’m done!
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments, I am sorry to hear you were dissatisfied with the service you received. I would very much like the opportunity to discuss this matter with you. Please contact the surgery and ask to speak with myself, if I am not available at the time of your call, please leave your contact details and I will call you back. Kind regards Lorraine Smith Operations Manager
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Review titled Positive review
Rated 4 stars out of 5
by William Davies - Posted on 14 February 2023
Had a situation in December which needed help. Called practice and got thru pretty quickly and was offered advice on the e consult thing. Having completed this I was contacted almost immediately with an appointment the same day. Was seen promptly and courtiously. Have also recently had need to contact Highcroft on behalf of ageing mother and have to say service has been exceptional.
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Mr Davies, Thank you for your kind comments. It is good to hear that our online consultation form worked well for you, and this led to a positive experience when you attended at the surgery for a face to face appointment. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled Diabolical service.
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
I contacted the surgery around 15 times to speak a doctor or to be seen as I was having fainting episodes. I couldn’t get through so had to phone 111 and go to an urgent care centre and they ran numerous tests. I then tried to contact the doctors afterwards as I needed book blood tests. The surgery then failed to ring me via a phone call appointment so I had to book another which they then failed to ring back. I then took it upon myself to visit the surgery yesterday to ensure I would get a phone call and they said yes but I did not get a call again. There are no words, speechless.
Visited November 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your comments. I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the surgery so that we can discuss the issues in more detail. Kind regards Lorraine Smith Operations Manager
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Review titled Need to move ASAP
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
This surgery is appalling! You cannot get an appointment however you try, rude receptionists asking personal questions, constantly cut off when I got to one in the cue position then they blame it on the phone system, seriously this practice has let patients down and still using covid as an excuse
Visited November 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your comments. I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the surgery so that we can discuss the issues in more detail. Kind regards Lorraine Smith Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
It's the best surgery I have been to. The staff here go above the beyond to help patients. I understand some staff are new and are in training, as we all are at some stage in our lives. The doctors here are so helpful and call their patients even late in evening, if they are not able to contact during the day time. I can see they are very innovative with qr codes on prescription boxes downstairs and health kiosk next to reception. I regularly check my blood pressure at this kiosk which is automatically saved to my computer notes. If it's outside range a alert is sent to nurses. I love the econsult system and literally sent one while on the bus and within 2 hrs got a phone call back. I even had a video call with a GP. I thought all this is only provided by private GPs. I am very grateful for staff at Highcroft Surgery looking after me and my family.
Visited October 2022
Review titled Highcroft Surgery
Replied on 19 March 2024
Dear Patient, Thank you so much for your review. Highcroft are always grateful for patient feedback and appreciate the time you have taken to write the review. Kind regards Lorraine Smith Operations Manager
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Review titled Good telephone system
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2022
I was previously unhappy with the phone system as the calls get dropping. I reported this to the operation manager who very efficiently contacted their phone provider with me sitting in her room. The phone provider immediately tracked this call and reported that the call was dropped at my end, may be due to poor mobile signal. I tried using my daughter mobile who is on a different network and each time I called, it went through promptly. I was very impressed. The welcome phone message is also very precise and directs to the various menu options to choose from. Keep it up !
Visited October 2022
Review titled Highcroft Surgery
Replied on 19 March 2024
Dear Patient, Thank you so much for your positive review. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled Face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2022
Was not able to make one unless I attempted to call at 8.00am even though I explained it wasn't urgent and would like to book in advance. Was advised that all appointments had to be triaged through econsult. Received a call the next day from someone who did not have access to my medical records so could not discuss context. Was advised I would need some tests and was told I would need to come into surgery to collect information regarding this for one of my concerns and for the other I was told that a pharmacist may be able to help but could not guarantee. I was then advised that once I had collected my information and carried out instructions re tests I would then have to call and find out my results about a week later. I only wanted a face to face appointment. I will be making enquiries about registering with another practice.
Visited May 2022
Review titled Highcroft Surgery
Replied on 19 March 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact 0115 8832341 and we can discuss the issues in more detail. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled Extension of sick note
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2022
Quick phone call to reception at 11am and the sick note was extended. The link will be sent be texted to my phone. Simple.
Visited May 2022
Review titled Highcroft Surgery
Replied on 19 March 2024
Dear Patient, Thank you for your review, we are always grateful for patient feedback and appreciate the time you have taken to post your positive experience. Regards Lorraine Smith Operations Manager