Highbridge Medical Centre - Ratings and reviews
Reviews
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Review titled Cancelled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
My husbands annual medical review was due December 2023, he has now had 6 appointments cancelled, the last being 8th April. Surgery is giving the reason is due to sickness, however I fail to understand how they can determine this the week before the appointment. They have given him another appointment in 5 weeks time. This is causing stress to all of us as we cannot plan our lives around these cancellations and causing undue confusion for him, a person that is in his late 70's.
Visited April 2024
Highbridge Medical Centre has not yet replied.
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Review titled Bad service
Rated 2 stars out of 5
by Henry - Posted on 16 March 2024
My husband was very ill phoned for appointment with chest pains they said they would call with appointment two days no call we ended up in Aand E because doctor would not see him even though was coughing up blood receptionist didnt care very bad experience
Visited March 2024
Highbridge Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jennie Swayne - Posted on 04 December 2023
I wanted to share a review of how great the staff on duty at Highbridge medical centre today. We were supporting a man with complex learning difficulties who unfortunately was incontinent in the waiting room. The reception staff & other practice staff really went out of their way to help us with him. Additionally it was absolutely wonderful to have a GP that was willing to do what was in the individuals best interests and get a full blood test even though it was a bit of a battle to do so. I am ever so grateful to everyone involved it really meant a lot
Visited December 2023
Review titled Highbridge Medical Centre
Replied on 06 December 2023
Dear Jennie, Thank you for taking the time to leave us this lovely feedback with regards to the service that you have recently received here at Highbridge Medical Centre. We hope we can continue to provide this high level of service to you in the future! Many thanks, Highbridge Medical Centre
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Review titled Good Practice
Rated 5 stars out of 5
by Geraldine Hookway - Posted on 09 October 2023
Have received excellent treatment over last 23 years. Also very supportive when my husband was very ill prior to his passing away in 2021. My medical treatment this week was dealt with quickly and efficiently. Thank you.
Visited October 2023
Review titled Highbridge Medical Centre
Replied on 10 October 2023
We are pleased to hear that you have received a good experiencing when using the medical centre and it's services over the past 23 years. I am sorry to hear of the passing of your husband, however thankful that we were able to help you through that difficult time. Many Thanks Highbridge Medical Centre
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Review titled Exceptional Support
Rated 5 stars out of 5
by ELIZABETH ADKINS - Posted on 05 December 2023
The practitioner went out of their way during my routing screening, to make it as comfortable and painless as possible. At the same time they also offered such kindness and support by listening to me during the procedure. It didn't just make an very uncomfortable procedure easy it also made my day so much brighter. Thank you very much
Visited August 2023
Review titled Highbridge Medical Centre
Replied on 06 December 2023
Dear Elizabeth, Thank you for taking the time to leave us this positive feedback. We are glad to hear that you were made to feel so comfortable during your procedure and we will be sure to pass this onto the staff involved and hope we can continue to provide you with a high level of care you in the future. Many thanks, Highbridge Medical Centre.
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Review titled Beyond grateful
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
This is long overdue. Over the past few years I have consistently received excellent care. In the main, I have mostly attended with relatively minor matters and have been well cared for - which I considered pretty good considering the complexities caused by covid. However, more recently, I had a brush with cancer and was stunned by the amazing service. Everyone I came across - receptionists, nurses, medics and doctors - were sensitive, empathatic, efficient and on the ball. After my operation, out of the blue, one of the doctors rang to ask me how I was feeling! They are a wonderful team that provide and excellent service - and I am beyond grateful.
Visited July 2023
Review titled Highbridge Medical Centre
Replied on 25 July 2023
Thank you for the positive review, we are glad to hear that you have received all round positive experience with your recent contacts with the medical centre. We love to hear positive feedback and it was lovely to hear that this was received from all members of the team. We wish you a speedy recovery and please get in contact should you require further support. Many Thanks Highbridge Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I was concerned about my mother in law and phoned the surgery,the following day a nurse came in and checked her health and wellbeing, I can't say enough about the brilliant service from highbridge medical centre, thank you all so much it was really appreciated and keep up the good work.
Visited June 2023
Review titled Highbridge Medical Centre
Replied on 06 June 2023
Thank you for your kind feedback of the service your mother in law received. We are pleased to hear this and strive to continue similar services in the future. Highbridge Medical Centre
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Review titled I genuinely hope someone reads this.
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
I am leaving this review due to the disappointment and frustration regarding the quality of service you provide at Highbridge medical centre. The level of rudeness displayed by your staff is absolutely unacceptable. It is shocking that the very people who are supposed to assist and guide patients in their time of need exhibit such a lack of empathy and professionalism. Their dismissive and condescending attitude has left me feeling demeaned and disheartened. Furthermore, the unhelpfulness of your receptionists and call handlers is beyond belief. I have never encountered individuals so unwilling to provide basic information or assist in any way. It is clear that the concept of patient care is utterly lost on them. Their inability to provide even the simplest guidance has resulted in a waste of my time and energy. Equally problematic is the inconsistency and lack of coordination among your staff. I have received conflicting information from different individuals, leaving me totally confused and uncertain about the proper course of action. In this age of advanced technology and connectivity, it is unacceptable that your clinic cannot manage its communication effectively. Waiting on hold for extended periods, only to be met with a curt response or nothing helpful, is a frustrating experience. It is evident that there is a dire need for retraining, better management, and a renewed commitment to patient care among your staff (Doctors and nurses excluded) It baffles me that on entering the clinic you are openly advertising for new patients when you clearly cannot look after the ones you have. Obviously this must be a financial incentive as otherwise you would have closed your books. I will not hesitate to share my negative experiences with friends, family, and the local community. I advise anyone looking to register to not bother registering here. CS
Visited May 2023
Highbridge Medical Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Greg Kelloway - Posted on 20 February 2023
Today 20/02/2023 at 8.30 , pressed call back and was called after about 30 minutes , so far so good , I explained about my wifes condition and that she really needed to talk to a Doctor . I was told that she would be called back , when I asked if that would be today I was told it could be up to 72 hours . Last week I visited the Centre and was told that things had improved and were now quicker . Previously my wife would have had a call back on the same day , how can that possibly be an improvement , I rate this as a very poor service and explains why A and E departments are flooded with patients , of course they are its not rocket science its because getting to talk to a Doctor is so difficult .
Visited February 2023
Review titled Highbridge Medical Centre
Replied on 21 February 2023
We are sorry to hear that you feel our new appointment system isn't working effectively. All submissions to AskMyGP are clinically triaged in the first instance. The request is then passed back to our reception team whom offer the patient the recommended pathway, this might be an appointment, advice, referral, prescription, signposting to another service etc. Often the turn around time is 24 - 48 hours for patient contact following a submission, however if urgent will be on the same day. Previously we found that most patients were having to call multiple days in a row to try and obtain an appointment, whereas this system prevents the need for that and safety netting is offered as clinically they have been reviewed. For further information on AskMyGP please visit our website or speak to a member of the team. Kind regards - Highbridge Medical Centre
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Review titled Breath of fresh air
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2023
I would like to thank the medical centre and the doctors and staff involved in my care recently. What an absolute difference you have achieved! I could not be more appreciative of the way things have changed. From an early telephone call, immediate assistance and then a superb doctor who listened had a decent intelligent conversation with and did not undermine me in any shape or form. Wonderful! Thank you so much, you have no idea how much I am grateful for the change. Sent from my iPhone
Visited February 2023
Review titled Highbridge Medical Centre
Replied on 21 February 2023
Thank you for your kind words and positive experience with the medical centre. We are pleased that we have been able to offer a high level of service for you when needed. We are continuing to improve our services and hope that this is reflected upon patient contacts. Kind regards - Highbridge Medical Centre