Highbridge Medical Centre
Pepperall Road, Highbridge, Somerset, TA9 3YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Jo Cooper - Posted on 29 April 2025
The two medical professionals I came into contact with both last Friday and again yesterday (Monday) gave me prompt and thorough treatment. Their determination to be ‘better safe than sorry’ and their insistence on me getting an ultrasound yesterday meant that I was quickly diagnosed (with what could have been a very serious issue) and immediately started on appropriate treatment. I was also strongly advised not to wait if I encountered anything that concerned me whilst I was waiting for my appointment and to immediately either call the practice or the hospital - something I probably would have been reluctant to do had I not been encouraged to. Thanks to these two professionals, I received a very rapid appointment at the hospital Please pass on my sincere appreciation and gratitude
Visited April 2025
Review titled Highbridge Medical Centre
Replied on 29 April 2025
Dear Jo Thank you for leaving this lovely feedback regards the interaction with two of our clinicians you have received within the last week. Patient care and treatment is at the forfront of what we do and I'm pleased to hear that you received just that. Your comments have been passed along to the individuals involved in your care. Wishing you a speedy recovery. Kind regards Tara Bateman - Operations Manager
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Review titled Best appointment ever!
Rated 5 stars out of 5
by Richard Gardner - Posted on 25 April 2025
I have a number of symptoms which have turned out to be a serious heart problem. From the doctors opening remarks, faced with a patient and symptoms she did not know, she was concise, precise and helpful. As well as her professionalism she has a kind and helpful manner.
Visited April 2025
Review titled Highbridge Medical Centre
Replied on 28 April 2025
Dear Richard Thank you for leaving this feedback. We are pleased to hear that when contacting the service, you have been treated with professionalism, care and kindness. We wish you all the best with your health in the future and hope that you are on the road to recovery. Kind regards Highbridge Medical Centre
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Review titled Carols medical Centre
Rated 5 stars out of 5
by Rich Hook - Posted on 01 April 2025
I’m not feeling great at the moment , probably the lowest I’ve ever felt in my life! Highbridge Medical Centre could not have been nicer and shown more empathy than they have recently ! Promises made by other people and organisations mean nothing if you’re let down! What is important is your health , treatment and care , and, life itself! HMCentre have saved my life which no words can repay ! It’s not always easy to see a doctor but the phone calls I’ve had , have been enough for me to know that some people really care! You can’t train people to show kindness and empathy and show they really care! It’s a natural quality that people have and I’ve found that with Highbridge Medical Centre. I was in big trouble and they’ve been wonderful to me! Especially the lovely person (A) who called me , probably not expecting the outburst of emotion I showed ! I’m sorry for that but she was so lovely to me and said the right words and showed empathy when others haven’t and didn’t make me feel bad for being upset! Thankyou!! Nhs has it critics but I Thankyou all and will be eternally grateful for everything you’ve done and continue to do for me! From Hmc with first diagnosis , through Musgrove park hospital to Highbridge medical centre after care , Thankyou so much ! The person on the phone is the first point of contact and is very very important for patients mental health! We need you!! Keep up the good work!! Very kind regards and forever grateful , Rich
Visited March 2025
Review titled Highbridge Medical Centre
Replied on 01 April 2025
Dear Rich, Thank you for taking the time to write this feedback regards your recent experiences with Highbridge Medical Centre. I am pleased to hear that you have received positive and supportive assistance when in contact with the staff at the practice. Especially at a time when you needed it most. We will continue to support you through this difficult time. Kind regards Tara Bateman - Operations Manager
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Review titled Excellent Service Practice
Rated 5 stars out of 5
by Elizabeth Adkins - Posted on 23 October 2024
I cannot recommend this practice enough. Visited the nurse today and she went out of her way to make my visit pleasant without any stress. Had a call from the practice, who has also been very helpful and reassuring. I walk away with a smile on my face after each contact with the wonderful people from Highbridge Medical Center. Very grateful for their fantastic service.
Visited October 2024
Review titled Highbridge Medical Centre
Replied on 20 November 2024
Thank you for your comments. We love to hear when a patient has had a positive experience when contacting/visiting the practice and we hope to continue providing this level of service.
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Review titled Excellent service
Rated 5 stars out of 5
by Sandy - Posted on 12 May 2025
I have been with the surgery for several years, and have received an excellent service, from my GP, he never rushes you and takes time to understand your needs, and help that you require… explaining your conditions in detail that can be easily understood. Battling through with different medications and tests to try and get to the root cause, my GP has been a great support, for my physical and mental health. Seeking help from supporting departments, including referral's.
Visited July 2024
Review titled Highbridge Medical Centre
Replied on 14 May 2025
Dear Sandy Thank you for your feedback. I am pleased to hear that you have been experincing a positive experience when using the medical centre's services, including that of your GP. I will pass your feedback back to the team and we hope to be able to continue to offer you this good level of service. Kind regards Tara Bateman - Operations Manager
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Review titled Exceptional Service
Rated 5 stars out of 5
by Liz Adkins - Posted on 28 May 2024
Expected a Doctor’s call back but was in a low reception area so missed call. Receptionist was very helpful getting a message to doctor explaining what happened. In the meantime the doctor went out of their way and contacted my spouse to explain they will phone again. What service and a huge relief knowing they will phone again. Hugely appreciated. doctor was very helpful sorted out issue and offered additional advice. 5 star service to the receptionist and Dr m. It’s a great relief to know the surgery has my back in need. Keep up the great work.
Visited May 2024
Review titled Highbridge Medical Centre
Replied on 20 November 2024
Thank you for your kind words. As a surgery we try our best to provide a positive experience for our patients and I am pleased that you have been in receipt of this. We will continue to work hard to provide our patients with the best care.
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Review titled Cancelled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
My husbands annual medical review was due December 2023, he has now had 6 appointments cancelled, the last being 8th April. Surgery is giving the reason is due to sickness, however I fail to understand how they can determine this the week before the appointment. They have given him another appointment in 5 weeks time. This is causing stress to all of us as we cannot plan our lives around these cancellations and causing undue confusion for him, a person that is in his late 70's.
Visited April 2024
Review titled Highbridge Medical Centre
Replied on 20 November 2024
We are sorry to hear that you had this experience when contacting the surgery. I understand that some time has passed however should you wish to discuss this matter further please contact the surgery to speak to a manager. Unfortunately on occassions we have to alter or cancel patients appointments, especially when around staff sickness. There are occassions when we have multiple members of staff off at a time or consecuativly that causes these unexpected and frustrating cancellations. Some times this can mean moving a patient that has already been reschedualled. We would like to apologise for the inconvenience caused at the time by these cancellations.
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Review titled Bad service
Rated 2 stars out of 5
by Henry - Posted on 16 March 2024
My husband was very ill phoned for appointment with chest pains they said they would call with appointment two days no call we ended up in Aand E because doctor would not see him even though was coughing up blood receptionist didnt care very bad experience
Visited March 2024
Review titled Highbridge Medical Centre
Replied on 20 November 2024
We are sorry to hear that you had this experience when contacting the surgery. I understand that some time has passed however should you wish to discuss this matter further please contact the surgery to speak to a manager. We endevour to see patients within a safe and timely mannor and on some occassions patients may be directed to other NHS services more appropriate to manage their illness/condition.
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Review titled Great practice
Rated 5 stars out of 5
by Jennie Swayne - Posted on 04 December 2023
I wanted to share a review of how great the staff on duty at Highbridge medical centre today. We were supporting a man with complex learning difficulties who unfortunately was incontinent in the waiting room. The reception staff & other practice staff really went out of their way to help us with him. Additionally it was absolutely wonderful to have a GP that was willing to do what was in the individuals best interests and get a full blood test even though it was a bit of a battle to do so. I am ever so grateful to everyone involved it really meant a lot
Visited December 2023
Review titled Highbridge Medical Centre
Replied on 06 December 2023
Dear Jennie, Thank you for taking the time to leave us this lovely feedback with regards to the service that you have recently received here at Highbridge Medical Centre. We hope we can continue to provide this high level of service to you in the future! Many thanks, Highbridge Medical Centre
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Review titled Good Practice
Rated 5 stars out of 5
by Geraldine Hookway - Posted on 09 October 2023
Have received excellent treatment over last 23 years. Also very supportive when my husband was very ill prior to his passing away in 2021. My medical treatment this week was dealt with quickly and efficiently. Thank you.
Visited October 2023
Review titled Highbridge Medical Centre
Replied on 10 October 2023
We are pleased to hear that you have received a good experiencing when using the medical centre and it's services over the past 23 years. I am sorry to hear of the passing of your husband, however thankful that we were able to help you through that difficult time. Many Thanks Highbridge Medical Centre