Higham Ferrers Surgery - Ratings and reviews
Reviews
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Review titled Not impressed
Rated 3 stars out of 5
by Anonymous - Posted on 09 April 2024
Today I received a text message in response to the new Anima system, which in itself is not fit for purpose in my opinion. The text told me that my request had been reviewed and I had been referred to Higham Ferrers Pharmacy. Clearly the request had not been read properly or any of my notes because they would have seen that I had attended Corby Urgent Care and been prescribed antibiotics. My husband had called 111 because on Sunday I have not improved infact had got worse. In the early hours of Monday he called 111 who then said a Dr. would call back which he did, over the phone and from what was said he concluded I needed a reassessment of my condition, his recommendation was to see a Dr. not as the text I received suggested that I see a Pharmacist, who cannot do much except sell over the counter medication. I resolved my own situation by going back to Corby Urgent Care where I was indeed seen by a Dr. and not a Nurse Practioner he prescribed stronger antibiotics and pain killer, he then said if it continues to see my GP. I would if it were possible and things were actually assessed and read by them but on the basis of the text and phone call I have just had it seems like the Admin Staff do it all and the person I just spoke to didn't really have any interest. I am sorry to say that this surgery has taken very much a turn for the worse, but I dare say patients of other surgeries are likely to feel similar about some of their experiences.
Visited April 2024
Higham Ferrers Surgery has not yet replied.
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Review titled Completely Incompetent.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
When ordering my repeat prescription on 16th March I requested that I would need two months supply both together this time as I am going to be out of the country for a month & would otherwise run out of medication before returning home. I wrote this in the comments section of the Patient Access app, concluding that if this request would cause a problem then please contact me before March 22nd. Sure enough when I went to collect meds from the chemist yesterday (March 25th) only one lot had been authorised. I went to the surgery to see if I could get this resolved, but was told "There's nothing we can do" I asked if a doctor, or Nurse Practitioner or Physician Associate could just sign their approval so that I could leave & collect it, but no.. this wasn't possible either. I was told that "they (Reception Staff) weren't allowed to knock on the doctors door to interrupt them, even between patients, and anyway" they only sign repeats at the end of the day, so come back later". I came back later (having cancelled one of my clients to do so, being self employed, therefore I've now lost an afternoons earnings) and was told "There aren't any doctors in the building today" so was I lied to one way or the other? So, now I'm traveling to Australia without enough medication to last until I return. Nobody at Higham Ferrers surgery appeared in the slightest bit concerned that I face a 23 hour long haul flight with the very real worry of Deep Vein Thrombosis. Would I recommend Higham Ferrers surgery? Absolutely 100% Not. Incompetent, unfriendly, unhelpful, uncaring, unprofessional, I stood waiting at the reception counter being ignored for ten minutes without even "I'll be with you in a minute", at the end of the day, they just couldn't wait to get rid of me.
Visited March 2024
Higham Ferrers Surgery has not yet replied.
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Review titled Telephone number? This is a nasty joke.
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
That sympathetic response you (sometimes) get when you respond like this !!. The joke is that the telephone number you are given is the same one as the one you try for appointments. Sure, sure, you are answered eventually .... do try this if you like being told no one is available.
Visited December 2023
Higham Ferrers Surgery has not yet replied.
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Review titled Left wanting
Rated 2 stars out of 5
by Gerry Burnham - Posted on 18 December 2023
I used the new Anima to get an appointment. I got one the next day (Tuesday)at the Hub at Harbour Fields. Excellent service. Was told I need to have an urgent chest Xray. Was told if I hadn't heard from the Higham Ferrers surgery in 2 days, chase them up. After two days I went to the H F Surgery and they found the referral request on my file but nobody had acted on it. I went back the next day only to find that still nobody had taken any action. The receptionist said she would take it up to Admin and I would get a call from a doctor. True to her word, a doctor phoned me within the hour. She told me to provide a sputum sample and that she had contacted the xray department for them to contact me. I provided the sample straight away and waited for the call from Xray department. Now, this was a Friday and I heard nothing so everything(being urgent) will have to wait until Monday. We are now one week in. I contacted the Xray department and they said that they had tried to contact me on Friday but were unable so to do. I didn't have a missed call on my phone. The Xray department then told me that they had sent out a letter giving me an appointment in 19 days. I said that this was urgent to which the reply was that is the normal waiting time for urgent. I was then asked if I would like to have an earlier appointment for which I said yes please. I could go in that day. At what time I enquired. Anytime apart from lunch time. I went straight away and found the only people there were the receptionist and radiographer . This is an absolute joke. If they had tried to contact me, I would have known. It appears there are sections of the N H S are doing the least they can and don't have any thought for the patients
Visited December 2023
Higham Ferrers Surgery has not yet replied.
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Review titled Absolutely Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I have been trying to get treatment for a badly swollen left leg since July 2023. I am still in severe pain, I keep telling these people this, but nobody seems to care. They should be closed and reopened with people who are actually prepared to listen to peoples' problems. Avoid them absolutely hopeless.
Visited October 2023
Higham Ferrers Surgery has not yet replied.
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Review titled Two rings
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Have infected insect bite behind ear ,made an appointment, got call from drs 2 rings and cut off, rang drs straight back got to make another appointment 8am tomorrow start all over again ,or go to corby no car and full time carer for wife not easy ,have not seen a Dr face to face for years ,even though they changed my medication and stopped my anxiety and depression tablets ,question when was the last anybody see a Dr at this surgery,
Visited August 2023
Higham Ferrers Surgery has not yet replied.
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Review titled Mainly Incompident
Rated 1 star out of 5
by Paul Appleby - Posted on 09 August 2023
I know there are a lot of stories about surgery only offering same daya appointments but last time did get an appointment which is almost impossible, ring back tomorrow all appointments taken, did finally get an appointment and seems to be have a blood test, then you have to chase them for the results only to be told no appointments ring back tomorrow when all you want to know is the results they asked you to have tested,they have now closed down the online form to contact them and ring the number which is the same number you can't get through to, my wife often phones and it will be 1-2 hours on hold only to be told no appointments ring back tomorrow, even if you walk into the surgery you get the same, you rarely get to see the same GP and get a different story from each, ask about the previous appointment and seems nobody has put any notes on the system so each time have to start from scratch, and typically if they don't know go for a blood test, I think just to get rid of you, we are in the process of moving GP for my wife and son, even then the receptionist at the new proposed GP asked where moving from and she said oooh I understand not a good experience is it
Visited July 2023
Higham Ferrers Surgery has not yet replied.
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Review titled Credit where it due.
Rated 3 stars out of 5
by John Hopper - Posted on 14 June 2023
Called in surgery Monday morning at 0835, and asked if any appointments still available. Receptionist said yes and what was my problem. I told her and she said would a ten past four appointment be OK, to see an actual doctor at the surgery. Must admit I was a bit taken aback after my previous "excursions". All went well and got referral. This is how surgery should run and let's hope this continues.
Visited June 2023
Higham Ferrers Surgery has not yet replied.
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Review titled no duty of care shown
Rated 3 stars out of 5
by stewart farmer - Posted on 21 April 2023
Due to a knee injury i have had to have an x ray , which was done on 12/4/2023. The hospital said the Doctor would contact me will the results. As i had heard nothing by the 20/04/2023 i rang the surgury and was number one in the queue . I hung on for 35 minutes but did ni get through. So iwent into the surgury on the 21/4/2023 to see if the results had come back . I was advised by yhe receptionist that they had and i had to be referred to a DR. I was advised to ring at 8.00 monday morning which as you aware it is impossible to get through . I would have thought that if i needed refering to a Dr as i assume i may have a problem then you would have contacted me to discuss ,but unfortunalty i was told you dont do this .
Visited April 2023
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Higham Ferrers Surgery has not yet replied.
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Review titled Totally unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Dispite having a fairly serious Blood problem along with a terrible Skin issue, I have only managed to see a doctor once, phone system and trying to book a face to face or even A telephone cll back form a doctor is impossible. I have queued up at 8am with other people outside the surgery trying to get a face to face with a doctor onlt to be told no appointments left today, i even witnessed ayoung frmale being turned away who's Inhaler had run out and was coughing and clealrey in distress only to be told sorry no more appointments left for today. Every single person on these queues say exactly the same, that this surgery seems to have it's own rules which do not seem to include the patients. Should be shutdown and reoened with people that actually care and who are sympathetic and wantto serve the local community. Absolute farce the NHS really need to look into what is going on with this surgery, or close it and stop wasting good money on a totally in humanie and cold place.
Visited April 2023
Higham Ferrers Surgery has not yet replied.