Higham Ferrers Surgery
Saffron Road, Higham Ferrers, Rushden, Northamptonshire, NN10 8EDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Higham Ferrers Surgery.
Reviews
-
Review titled Telephone number? This is a nasty joke.
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
That sympathetic response you (sometimes) get when you respond like this !!. The joke is that the telephone number you are given is the same one as the one you try for appointments. Sure, sure, you are answered eventually .... do try this if you like being told no one is available.
Visited December 2023
Higham Ferrers Surgery has not yet replied.
-
Review titled Left wanting
Rated 2 stars out of 5
by Gerry Burnham - Posted on 18 December 2023
I used the new Anima to get an appointment. I got one the next day (Tuesday)at the Hub at Harbour Fields. Excellent service. Was told I need to have an urgent chest Xray. Was told if I hadn't heard from the Higham Ferrers surgery in 2 days, chase them up. After two days I went to the H F Surgery and they found the referral request on my file but nobody had acted on it. I went back the next day only to find that still nobody had taken any action. The receptionist said she would take it up to Admin and I would get a call from a doctor. True to her word, a doctor phoned me within the hour. She told me to provide a sputum sample and that she had contacted the xray department for them to contact me. I provided the sample straight away and waited for the call from Xray department. Now, this was a Friday and I heard nothing so everything(being urgent) will have to wait until Monday. We are now one week in. I contacted the Xray department and they said that they had tried to contact me on Friday but were unable so to do. I didn't have a missed call on my phone. The Xray department then told me that they had sent out a letter giving me an appointment in 19 days. I said that this was urgent to which the reply was that is the normal waiting time for urgent. I was then asked if I would like to have an earlier appointment for which I said yes please. I could go in that day. At what time I enquired. Anytime apart from lunch time. I went straight away and found the only people there were the receptionist and radiographer . This is an absolute joke. If they had tried to contact me, I would have known. It appears there are sections of the N H S are doing the least they can and don't have any thought for the patients
Visited December 2023
Higham Ferrers Surgery has not yet replied.
-
Review titled Absolutely Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I have been trying to get treatment for a badly swollen left leg since July 2023. I am still in severe pain, I keep telling these people this, but nobody seems to care. They should be closed and reopened with people who are actually prepared to listen to peoples' problems. Avoid them absolutely hopeless.
Visited October 2023
Higham Ferrers Surgery has not yet replied.
-
Review titled Two rings
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Have infected insect bite behind ear ,made an appointment, got call from drs 2 rings and cut off, rang drs straight back got to make another appointment 8am tomorrow start all over again ,or go to corby no car and full time carer for wife not easy ,have not seen a Dr face to face for years ,even though they changed my medication and stopped my anxiety and depression tablets ,question when was the last anybody see a Dr at this surgery,
Visited August 2023
Higham Ferrers Surgery has not yet replied.
-
Review titled Mainly Incompident
Rated 1 star out of 5
by Paul Appleby - Posted on 09 August 2023
I know there are a lot of stories about surgery only offering same daya appointments but last time did get an appointment which is almost impossible, ring back tomorrow all appointments taken, did finally get an appointment and seems to be have a blood test, then you have to chase them for the results only to be told no appointments ring back tomorrow when all you want to know is the results they asked you to have tested,they have now closed down the online form to contact them and ring the number which is the same number you can't get through to, my wife often phones and it will be 1-2 hours on hold only to be told no appointments ring back tomorrow, even if you walk into the surgery you get the same, you rarely get to see the same GP and get a different story from each, ask about the previous appointment and seems nobody has put any notes on the system so each time have to start from scratch, and typically if they don't know go for a blood test, I think just to get rid of you, we are in the process of moving GP for my wife and son, even then the receptionist at the new proposed GP asked where moving from and she said oooh I understand not a good experience is it
Visited July 2023
Higham Ferrers Surgery has not yet replied.
-
Review titled Credit where it due.
Rated 3 stars out of 5
by John Hopper - Posted on 14 June 2023
Called in surgery Monday morning at 0835, and asked if any appointments still available. Receptionist said yes and what was my problem. I told her and she said would a ten past four appointment be OK, to see an actual doctor at the surgery. Must admit I was a bit taken aback after my previous "excursions". All went well and got referral. This is how surgery should run and let's hope this continues.
Visited June 2023
Higham Ferrers Surgery has not yet replied.