High Street Surgery - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Mr Clifford Smith - Posted on 24 August 2023
Was called in for review of medication pharmacist very polite and helpful can't fault them always get in touch to suggest health checks for me. Good and caring people
Visited August 2023
High Street Surgery has not yet replied.
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Review titled Treated like a criminal by some Drs
Rated 2 stars out of 5
by Pamela Williamson - Posted on 15 May 2023
I filled in an econsult form for painful varicose veins- based on advice from the NHS website, I was given the following response, I felt like this was written in a way that made me sound like I was trying to hustle the NHS out of some free treatment, when in reality I just want to speak to a medical professional about a medical problem, and bearing in mind that I'm also under cardiology, I found this response to be absolutely unacceptable: "Thank you for your recent eConsult request. Unfortunately, it was not clear from the consult what help or advice you were hoping for with regards to the varicose veins in your leg. You may wihs to book a routine appointment with one of the Drs to discuss this further? Please note though, there is extreme limitations on free NHS treatment for varicose veins, and most proceedures are required to be done privately."
Visited May 2023
High Street Surgery has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
I came to the surgery on a mon with a urine infection and took a sample in, on wed I rang up for the results Still suffering but they said my sample was still in the lab under going tests, come fri I rung up again still suffering was told to take another sample in It was bank holiday weekend & I thought no way I am going to hear anything till Tues Over a week later. I felt so poorly on sat I rang primary care and a doctor rang me back and was given a 3 day course of antibiotics, I suffer from this problem alot & antibiotics are the only thing that sort it out which surely should be on my records. Very disappointed with the practice
Visited April 2023
High Street Surgery has not yet replied.
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Review titled Great care received
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2023
Recently had appt with new nurse I've not met before. Fantastic care,nothing too much trouble.Thank you, you're a great asset to the practice
Visited January 2023
High Street Surgery has not yet replied.
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Review titled Sent around the town thanks to the expert receptionist!!
Rated 1 star out of 5
by Dave - Posted on 18 January 2023
Phoned for an appointment for my 10 year old son.. was told that may have to ring back as they’ve got “nothing”.. do they not use diaries?? Anyway she asked what the problem was and when we said she told us pharmacy deals with the issue.. I went to 4 different pharmacies for treatment and none could help me and referred me back to the doctors… Absolutely shocking service and I would advise anyone to just keep pressing to see a doctor because the receptionists should not be giving medical advice!!! Seriously considering going private because the NHS is falling apart
Visited January 2023
High Street Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2022
I had reason to need to see a doctor quickly. I telephoned the surgery and was told no telephone appointments until following day. I explained the problem. I had a call back from the doctor within 10 mins and was then given a face to face appointment . I was seen within an hour. You can’t ask for more than that. Thank you
Visited June 2022
High Street Surgery has not yet replied.