Hereward Medical Centre - Ratings and reviews
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Christina Lomas - Posted on 18 December 2023
I had my asthma review today with a nurse she was great and she wait through with my inhalers thanks for a good service
Visited December 2023
Review titled Hereward Medical Centre
Replied on 20 December 2023
Dear Ms Lomas Thank you for your kind feedback following your appointment with the asthma nurse. We are very pleased to hear that it was a positive experience and your comments will be shared with the nurse. Happy Christmas! Kind regards
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I am a huge fan of the doctrin platform - it works well for me around children/work commitments. I always receive a prompt response. Today the clinician assessed that I needed to be seen face to face. I was seen by both a nurse practitioner and a GP, I had a thorough assessment and given appropriate advice and treatment. The whole process was streamlined and efficient! I appreciate how much pressure your staff are under but all were kind, polite and understanding! Thank you so much!
Visited August 2023
Review titled Hereward Medical Centre
Replied on 21 August 2023
Dear Patient Thank you for taking the time to post this lovely feedback regarding Doctrin and your recent interaction with the practice. Your comments are much appreciated and will be shared with the whole team. Kind regards.
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Review titled Great service
Rated 5 stars out of 5
by Karen Wood - Posted on 20 June 2023
At about 9.30am on a Monday morning I booked a telephone consultation for 2.30pm that day using the app. I was very pleased to get one knowing how busy Mondays usually are. My phone then rang less than 5 minutes later as the GP concerned had a gap in her timetable. My problem was quickly dealt with and I was able to collect my prescription within an hour. I have always found the service from Hereward Practice to be first class but this time even exceeded expectations. Thank you.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 29 June 2023
Dear Karen Thank you for taking the time to post a review of your recent experience; it is much appreciated and will be shared with the team. Kind regards.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I had a problem requiring an urgent appointment and was treated with kindness and respect by the receptionist. I was given an urgent appointment and received a telephone call within 30 minutes and a subsequent face to face appointment 15 minutes later. I received a thorough assessment and after a telephone consultation to a specialist department at Peterborough City Hospital, was forwarded A & E for further tests and treatment. The service and care I received was timely, professional and all staff involved were very kind. Thanks to everyone at Hereward for providing excellent care with that extra human kindness, especially as the NHS is facing many challenges at the moment.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 29 June 2023
Dear Patient Thank you so much for posting this review of your recent experience at the practice, which will be shared with the whole team. We hope you are recovering well. Kind regards.
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Review titled Incredibly helpful chasing-up
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
I went to the group practice for a “To whom it may concern” letter. Receptionists were great at chasing up the progress of this (even though it was my own fault for leaving it too late!). I managed to collect my letter in time, as another GP kindly signed it, rather than waiting for first GP to come in for their next shift. Very kind. Very dedicated. Very efficient. I’m grateful 😊
Visited June 2023
Review titled Hereward Medical Centre
Replied on 29 June 2023
Dear Patient Thank you for taking the time to leave positive feedback following your recent contact with the practice; it is much appreciated and we will share your comments with the team. Kind regards.
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Review titled A prompt, efficient service
Rated 5 stars out of 5
by Richard Turner - Posted on 23 June 2023
Over the past few months I have had cause to contact the surgery . I have always been treated in a prompt and efficient manner. I have had telephone consultations always on the same day as I telephoned. My most recent experience I had a ten minutes telephone call resulting in a same appointment day consultation with the Doctor. I then treated for my complaint. I have always been treated well by the Hereward Practice. I am sure other less well performing practices could learn form Hereward Practice.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 29 June 2023
Dear Mr Turner Thank you for posting a 5-star review of the practice. We are heartened to hear such positive comments following your recent contact with the team, and trust that you are recovering well. Kind regards.
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Review titled Excellent service
Rated 5 stars out of 5
by Bernard Westwood - Posted on 13 June 2023
Was given appointments at short notice and received help when requested.Communication was first class at all times.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 14 June 2023
Dear Mr Westwood Thank you so much for your 5 star review of the service you recently received from the Hereward Practice. Your comments are much appreciated and will be shared with the whole team. Kind regards.
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Review titled Exvellent
Rated 5 stars out of 5
by Cindy Gough - Posted on 26 May 2023
I contacted the surgery late Monday morning, I was told a doctor would ring back after 2. I received my call at 1.30. The doctor discussed my symptoms with me and thought I should have antibiopics i would also need to have a blood test. I collected my form from the surgery around 3 and headed off to Stamford for my blood test.waiting time was about 20 mins, not bad at all. I collected my prescription from Tesco pharmacy later that afternoon. The following day, Tuesday I received a call from the doctor around 6.45 in the evening to confirm that my blood test showed I had an infection and did need the antibiotics. I find the receptionists and the doctors to be very kind and helpful.
Visited May 2023
Review titled Hereward Medical Centre
Replied on 30 May 2023
Dear Ms Gough Thank you for taking the time to post positive feedback regarding your recent interaction with the Hereward Practice. Your comments are much appreciated and will be shared with the practice team. Kind regards.
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Review titled Good Practice.
Rated 5 stars out of 5
by Miss Finch - Posted on 24 May 2023
I have always found the practice to be supportive, caring and kind. The GP’s and all who work there have always listened to my health issues and I have always been given the time to talk. My medication is revised when needs be and they are all brilliant. I am so pleased to have found such a lovely practice. Thank you.
Visited May 2023
Review titled Hereward Medical Centre
Replied on 30 May 2023
Dear Miss Finch Thank you for your kind words about the Hereward Practice. Your feedback is very much appreciated and will be shared with the whole practice team. Kind regards.
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Review titled Excellent care
Rated 5 stars out of 5
by Su Ellis - Posted on 13 January 2023
I can’t thank the surgery enough for excellent care this evening. Within three quarters of an hour of my phone call to the surgery I had received a call back from a doctor and was sitting in the surgery waiting to be seen. After a thorough examination and discussion about available options I was given a prescription and advice. I feel very lucky to have such a good surgery and service.
Visited January 2023
Review titled Hereward Medical Centre
Replied on 16 January 2023
Dear Mrs Ellis Thank you for your positive review of the treatment that you received following your recent appointment at the Hereward Practice. Your kind comments will be shared with the team. Kind regards Hereward Practice