Heathcote Medical Centre
Heathcote, Tadworth, Surrey, KT20 5THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heathcote Medical Centre.
Reviews
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Review titled Great receptionist
Rated 5 stars out of 5
by Carol miles - Posted on 06 June 2025
I spoke to Linda on reception this morning to explain that the medication I had requested still hadn't been approved. As it was urgent she assured me that she would deal with it. Within 15mins she took the trouble to call me to say that it had been approved and sent to my pharmacy so that I had the medication for the weekend. She is a great asset to your team. Thank you Linda.
Visited June 2025
Review titled Heathcote Medical Centre
Replied on 09 June 2025
Thank you for sharing your experience with us. I have passed your comments onto Linda and to the whole team at Heathcote who are very grateful to you for taking the time to leave a review. Thank you again!
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Review titled Kind care
Rated 5 stars out of 5
by Mary Tilbrook - Posted on 28 May 2025
I got through to the practice yesterday very quickly. The receptionist was kind and understanding. I felt at ease. There was a follow up call this morning explaining clearly the situation. A kind attitude goes a long way.
Visited May 2025
Review titled Heathcote Medical Centre
Replied on 09 June 2025
The staff at Heathcote sincerely appreciate you taking the time to share your feedback following your recent experience at our practice. Your support means a great deal to us. Thank you again!
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Review titled Best GP Practice
Rated 5 stars out of 5
by AdilaTirmizi - Posted on 16 April 2025
Thank you to the receptionist who took my call today. You're a great asset to the surgery. We need more of you.
Visited April 2025
Review titled Heathcote Medical Centre
Replied on 15 May 2025
Thank you for taking the time to leave your feedback. I have passed your comments onto the reception team and the practice team as a whole. Your review is much appreciated. Thank you again!
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Review titled Excellent work by a doctor
Rated 5 stars out of 5
by Michael - Posted on 17 April 2025
Was given an appointment with my doctor within 2 hours, she is very professional and has exceptional empathy. Diagnosed the problem and tablets were available within 10 minutes. After two days I asked for another appointment and had the same excellent service and we modified the tablets. It was a really busy day but I had all the time and empathy that I needed and we booked a follow up appointment . It really was perfect performance.
Visited April 2025
Review titled Heathcote Medical Centre
Replied on 15 May 2025
Thank you for taking the time to leave a review. I have passed your comments onto the whole of the team at Heathcote and we all much appreciate your feedback.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2025
Went to the doctor's to see about pain medication and the receptionist was lovely got me a telephone app that evening, I then had to get physio app sorted out and blood tests this was all done very quickly. The staff are lovely, friendly and very helpful, never have a problem!
Visited February 2025
Review titled Heathcote Medical Centre
Replied on 09 June 2025
Thank you for taking the time to leave a review and for your very positive comments about the team at Heathcote. Your feedback has been passed onto all of the staff who are very grateful for your comments. Thank you!
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Review titled Very Nearly Brilliant Practice!
Rated 5 stars out of 5
by G Nicoll - Posted on 11 October 2024
I'll get the negatives out of the way first: Parking remains a problem. Now for the good stuff: Just before 9am today i received a call from Heathcote reception reminding me of an appointment with the COPD nurse at 09:40am. An appointment that i had completely forgotten about. On arrival the super polite reception lady booked me in quickly then invited me to take a seat in the waiting room. Within a few minutes my name appeared on the tv screen so i headed off to see the nurse. The nurse greeted me then proceeded to do the 'blow into this contraption thingy'. Once that was out of the way she then determined that i hadn't had a flu jab which she quickly rectified with a completely painless jab. Some small talk followed then it was time for me to depart. Overall a really good experience. I was so impressed with the nurse i thought about mentioning something to reception on my way out however the two reception ladies were busy dealing with other patients so i just headed on home. I've now been with Heathcote Medical Practice for nearly 5yrs and in all of that time the care that i've received from all staff has always been exemplary.
Visited October 2024
Review titled Heathcote Medical Centre
Replied on 18 October 2024
Thank you for taking the time to leave a review. I am very pleased to hear your very positive comments following your recent experience with the practice. Your feedback is much appreciated and will be passed onto all practice staff.
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Review titled Brilliant GP Practice
Rated 5 stars out of 5
by Graeme Nicoll - Posted on 05 June 2024
Today 6th June 2024 i had the great pleasure meeting two Receptionists, one nurse, and the Pharmacist. Bad news first: Due to ongoing building works the car park can become full very quickly. Today i had to park some distance away from the surgery which was a problem for me due to poor mobility. Sometimes it can take a while to get through to the practice on the telephone however in my experience this is an exception not the norm. Now the good news: In my 4yrs as a patient at Heathcote i have been treated wonderfully by all staff members that i have encountered. Kind, caring and most importantly super professional every visit. Today was no exception. On arrival both receptionists were welcoming and booked me in very quickly. Only 5 mins later i was called in to see the nurse who was also very welcoming plus she had a beaming smile. And finally i went in to see the Pharmacist. Words cannot express how good this lady is. Not only did she sort out all my meds she even sent me back out to my car to retrieve my smartphone then proceeded to set daily alarms and reminders for me to take my meds. In Summary: Parking issues sometimes but absolutely wonderful staff! If you need a brilliant GP Surgery Heathcote ticks all of the boxes.
Visited June 2024
Review titled Heathcote Medical Centre
Replied on 13 August 2024
Thank you for taking the time to leave a review following your visit to the practice in June 2024. I am sorry to hear that on this visit parking was difficult for you but I am pleased to say the building work is now complete and the car park is fully operational. I have passed on your very positive feedback to all staff at the practice who do their very best for all of our patients at the practice. Your feedback is much appreciated by everyone! Thank you again!
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Review titled Horrible Appointment Process, Good Doctors
Rated 1 star out of 5
by Tess Peck - Posted on 30 May 2024
This is the same experience I've had consistently for six months. Today, I just reached my limit. I tried to make an appointment for my husband. I tried to use the online website and fill out the form. No matter what time on or after 8:30 a.m. I try, I get a "Temporarily Unavailable" message that instructs me if I need to make an appointment, to phone the surgery. Yet when you phone the surgery, you're told they don't make phone appointments, only through the website. When I explained that I'm not able to make appointments through the website, and that the website instructed me to phone the surgery, the receptionist told me I probably used the wrong website or was trying through the nhs app. I patiently explained that no, this is a problem that is not mine. For reference, I do programming for a living; I'm not unintelligent. The website says to phone the surgery and the receptionist says they don't take phone appointments. This is not a "me" problem. This is a "them" problem. My next step is to take my screenshot of their website into the office and demand they explain how exactly I'm supposed to make an appointment. I would obviously rather not do that. Thank you in advance for your attention. p.s. This message got kicked back for using capital letters of the word "phone" and "nhs" and "p.s.". I was merely copying, verbatim, what it says on the Heathcote website, including the capitalisation, and using correct grammar. I think your focus is in the wrong place here.
Visited May 2024
Review titled Heathcote Medical Centre
Replied on 13 August 2024
Thank you for taking the time to leave your feedback and I am sorry to hear of your experience when making contact with the practice in May 2024. I understand that one of our Reception Team Leaders telephoned you after receiving your feedback and talked through our processes at the the practice and the need to change these according to demand. Thank you again for leaving a review. We are always looking to improve our service and we welcome all feedback.
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Review titled Brilliant Practice!
Rated 5 stars out of 5
by G Nicoll - Posted on 14 December 2023
Brilliant GP (he called me yesterday and he called me again today) Brilliant District Nurse (she visited me yesterday) Brilliant reception ladies (always super kind and super caring) In my opinion Heathcote is without doubt the finest GP practice that i have ever encountered. Thank you Heathcote Medical Centre
Visited December 2023
Review titled Heathcote Medical Centre
Replied on 03 January 2024
Thank you for taking the time to leave your very positive feedback about the care and service you have received. Your comments have been passed onto the whole team at Heathcote. Thank you again!
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Review titled Great care and service
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2023
The diabetic care I receive from both Drs and nurses has been excellent. The receptionists are professional, friendly and extremely helpful.
Visited August 2023
Review titled Heathcote Medical Centre
Replied on 15 August 2023
Thank you for taking the time to leave your review and for recognizing the work of various staff across the practice. I have shared your comments with everyone at Heathcote who all work very hard to provide a good service to our patients and will all very much appreciate your feedback. Thank you again!