Health Partners at Violet Melchett - Ratings and reviews
Reviews
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Review titled NHS Health & Pharmacy prescription
Rated 5 stars out of 5
by Dr Ferruccio De Lorenzo - Posted on 18 April 2024
Today I have attended my appt at Violet GP surgery for an NHS Health Check and have obtained the 3/12 prescription as per the letter of my cardiologist. Good service overall.
Visited April 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Dr Ferruccio De Lorenzo, Thank you for your feedback regarding your NHS Health Check and prescription. I will share it with the Healthcare Assistant and Pharmacy team. Kind regards, Warwick Young Practice Manager
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Review titled Rapid , fast and effective response
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
Easy to contact pharmacist via patchs, no issues, rapid response given , asked if I had any questions or concerns. Very polite pharmacist and up to date with guidance.
Visited April 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Patient, I am glad to hear that the process of contacting the pharmacy team using Patchs was efficient. Thank you for your feedback it will be shared with the team. Best wishes, Warwick Young Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jonathan - Posted on 22 March 2024
Warm, welcoming and efficient practice run and maintained in a very efficient, professional and patient friendly way. My issues were dealt with by a doctor and pharmacist on the day I contracted the surgery and to my complete satisfaction.
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 22 March 2024
Dear Jonathan, Thank you for your feedback. It is great to hear your issues were dealt with on the same day by the team. Best wishes, Warwick Young Practice Manager
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Review titled Atrial fibrillation
Rated 5 stars out of 5
by Christopher Sayer - Posted on 25 March 2024
Went straight in and was seen on time. BP was also taken and was high. Within 10 minutes I had received a call from the doctor who changed my medication.
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Mr Sayer, Thank you for taking the time to leave feedback regarding your appointment, and subsequent follow up call by the GP. Your feedback has been shared with the team. Kind regards, Warwick Young Practice Manager
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Review titled Great pratice
Rated 5 stars out of 5
by Hugh hughes - Posted on 23 March 2024
All of the doctors and helpers are a credit to the NHS, they are friendly polite and responsive, they make you feel that you are in the best place for help and treatment Nothing is too much of a problem for them, when I had to increase my medicine for gout They checked with my previous doctor about my diagnosis for gout in 2014 and increase my prescription and now the gout has gone away
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Mr Hughes, Thank you for the lovely feedback about the whole team. It is great to hear we have helped with your gout. Kind regards, Warwick Young Practice Manager
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Review titled Highly recommend
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Telephone call with Pharmacist as the practice. He was extremely patient and explained all my medications for blood pressure, he then me back when he was concerned about a reading I had submitted. Thank you
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Patient, Thank you for your positive feedback about our pharmacist. I will ensure it is shared with him. Kind regards, Warwick Young Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anjali ANAND - Posted on 25 March 2024
I spoke to the pharmacist who listened to my request and was very professional. The staff are very professional and thorough
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Mr Anand, Thank you for your kind feedback about our pharmacist and staff. I will pass it onto the team. Best wishes, Warwick Young Practice Manager
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Review titled Great experience with the pharmacy prescription team
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
The gentleman i dealt with could not have been more helpful, professional and conscientious. He was very thoughtful and answers all my questions. He made sure I understood perfectly what was required in my various prescriptions for my son. It was a very reassuring experience
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 08 March 2024
Dear Patient, Thank you for your feedback regarding your prescriptions for your son. I have shared your feedback with the pharmacy team. Best wishes, Warwick Young Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Michèle - Posted on 27 March 2024
I contacted the practice via message and got a phone call the same morning. I was able to get a face to face appointment the same afternoon. The Dr I saw was extremely professional and efficient. I am very satisfied with this practice.
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Michele, Thank you for your feedback regarding your experience getting a face to face appointment on the same day. I will share your feedback with the team. Kind regards, Warwick Young Practice Manager
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Review titled Poor Answering telephone
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
I am now in my 32 minute waiting for the phone to be answered while I writing this review, I have tried to order a prescription via the online system and it looks like it hasn't been ordered so I need to speak to someone at the practice, there always seems to be a problem with contacting this practice, I am sorry to say the service is poor. Now 34 mins waiting.
Visited February 2024
Review titled Health Partners at Violet Melchett
Replied on 12 February 2024
Dear Patient, Thank you for taking the time to feedback on your experience. I am sorry to hear about the about the long wait you had on the phone on the 1st February, and the inconvenience it caused. Monday mornings are one of the busiest times on our phone lines, and that particular day we were experiencing some technical issues with our phones which would have added to the waiting times. I would encourage you to use Patchs to submit your prescription related queries which can be processed safely and efficiently even when our phone lines are busy. Please visit our website for further information on Patchs or contact a member of our reception team. Kind regards, Warwick Young Practice Manager