Health Partners at Violet Melchett - Ratings and reviews
Reviews
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Review titled Great experience with the pharmacy prescription team
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
The gentleman i dealt with could not have been more helpful, professional and conscientious. He was very thoughtful and answers all my questions. He made sure I understood perfectly what was required in my various prescriptions for my son. It was a very reassuring experience
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 08 March 2024
Dear Patient, Thank you for your feedback regarding your prescriptions for your son. I have shared your feedback with the pharmacy team. Best wishes, Warwick Young Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Michèle - Posted on 27 March 2024
I contacted the practice via message and got a phone call the same morning. I was able to get a face to face appointment the same afternoon. The Dr I saw was extremely professional and efficient. I am very satisfied with this practice.
Visited March 2024
Review titled Health Partners at Violet Melchett
Replied on 26 April 2024
Dear Michele, Thank you for your feedback regarding your experience getting a face to face appointment on the same day. I will share your feedback with the team. Kind regards, Warwick Young Practice Manager
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Review titled Poor Answering telephone
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
I am now in my 32 minute waiting for the phone to be answered while I writing this review, I have tried to order a prescription via the online system and it looks like it hasn't been ordered so I need to speak to someone at the practice, there always seems to be a problem with contacting this practice, I am sorry to say the service is poor. Now 34 mins waiting.
Visited February 2024
Review titled Health Partners at Violet Melchett
Replied on 12 February 2024
Dear Patient, Thank you for taking the time to feedback on your experience. I am sorry to hear about the about the long wait you had on the phone on the 1st February, and the inconvenience it caused. Monday mornings are one of the busiest times on our phone lines, and that particular day we were experiencing some technical issues with our phones which would have added to the waiting times. I would encourage you to use Patchs to submit your prescription related queries which can be processed safely and efficiently even when our phone lines are busy. Please visit our website for further information on Patchs or contact a member of our reception team. Kind regards, Warwick Young Practice Manager
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Review titled Follow Up
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
The prescription service is now much more efficient and thorough - they have followed up with me about changes, to make sure they had details correct - before I even had the chance. Also making sure to have things on Repeat and with the most updated pharmacy, which used to be an issue for us. Thank you!
Visited January 2024
Review titled Health Partners at Violet Melchett
Replied on 17 January 2024
Thank you for taking the time to leave a review. I will share your feedback with the pharmacy team. Best wishes, Warwick Young Practice Manager
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Review titled Excellent patient care
Rated 5 stars out of 5
by DUNCAN JEFFERY - Posted on 26 October 2023
I have regular blood tests following radiotherapy for prostate cancer (now in remission).Two recent tests showed PSA levels above the undetectable scores I had been returning. Not only did the GP arrange a appointment with the Chelwest oncology team they also consulted the respected oncologist who had supervised my radiotherapy. He responded with a reassuring explanation. Terrific patient care from my GP surgery.
Visited October 2023
Review titled Health Partners at Violet Melchett
Replied on 22 December 2023
Dear Mr Jeffery, Thank you for taking the time to leave the review regarding your care at the practice. I have shared your feedback with the team. Best wishes, Warwick Young Practice Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I only ever receive exceptional service from Redcliffe. If you use their Patches online consultancy service you invariably get a response from a GP within 2-3 hours and the problem is sorted with prescriptions sent to your local chemist. It’s a fantastic level of service.
Visited December 2022
Health Partners at Violet Melchett has not yet replied.
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Review titled Exceptional locum midwife
Rated 4 stars out of 5
by Anna - Posted on 16 December 2022
We had our 6 week vaccinations at Redcliffe Surgery for our daughter Allegra. Up to this point we’d had numerous experiences with the NHS since her birth. These experiences had been a mixed bag (the north itself was fine), but particularly bad around breastfeeding; the expectations forced upon you (however unrealistic), the support (or lack of at every point), the judgement, and the massively conflicting “advice” (sometimes from midwives who haven't even had children). But the locum midwife made me feel so heard, respected and empowered I actually ended up getting quite emotional. We were there for the vaccinations but I ended up breastfeeding and the conversation naturally went to how I’d been experiencing breastfeeding. She offered such amazing support. She asked questions about how I’ve coped. She put me and the baby at the centre of her advice; not societal pressure or the conflicting evidence we’ve been presented with. She was warm, kind and caring. She was the most inclusive and mother-centred midwife I’ve seen throughout the whole process. She was clearly an experienced midwife and a credit to her profession. Redcliffe Surgery would do well to keep hold of her - she could do so much amazing work for post-natal care which is sadly lacking across the NHS unless you or your baby have acute conditions.
Visited November 2022
Health Partners at Violet Melchett has not yet replied.
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Review titled Rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2022
I was on the phone for 60 minutes and still no one answered. This is an appallingly service. And some of reception staff are so rude to you when they do answer the phone.This is the worst ever surgery I have ever come across.
Visited October 2022
Health Partners at Violet Melchett has not yet replied.
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Review titled The most awful service that I have ever experienced
Rated 1 star out of 5
by Susan Danaher - Posted on 25 October 2022
I have been worried about the so called service that I have received from this practice for some while but the last 24 hours have reached an all-time low. I received a text yesterday to tell me that I had to make an appointment for an ECG with the nurse. I held on the 'phone for 1 hour 9 minutes last evening before giving up( I had to cook our dinner) and this morning, I am 23 minutes into waiting again for somebody ( anybody!) to answer the 'phone. There is something seriously wrong here. If I was properly ill rather than waiting to book an appointment for something which isn't urgent, I would have had to go to our seriously over-stretched A&E department. What is going on? I have now been holding for 27 minutes.
Visited October 2022
Health Partners at Violet Melchett has not yet replied.