Hassengate Medical Centre - Ratings and reviews
Reviews
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Review titled Poor
Rated 2 stars out of 5
by John Haher - Posted on 28 November 2023
Had blood test this November.then got a tex asking me to book a telephone conversation have tried to book .but was told there is 4 week waiting list.
Visited November 2023
Review titled Hassengate Medical Centre
Replied on 05 February 2024
Whilst disappointed the patient selected this media to air their frustration, all resolved once we contacted and booked review appointment
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
My mother in law was looked after with a removal of a lesion from her hand by a lady doctor at this sugery ,who went above and beyond with her care. And showed genuine interest and was proactive in her recovery. Well done and thank you for caring.
Visited November 2022
Review titled Hassengate Medical Centre
Replied on 18 November 2022
Thanks for the feedback, positive feedback helps balance the more usual criticisms we get, we will continue to try and support all our patients.
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Review titled Never get an Appointment
Rated 2 stars out of 5
by Joanne - Posted on 07 November 2022
Appointments are never available I’ve had to use minor injury or A and E which I really don’t like doing. Very disappointed when ringing up with a chest infection where I had been Wheezing only to be told no appointments. This leaves me feeling that patients health no longer matters to them.
Visited November 2022
Review titled Hassengate Medical Centre
Replied on 18 November 2022
We endeavor to support all our patients, it is difficult to answer such posts as we do not have dates / times. We have increased appointment availability since 1st October when Extended Access was launched. If Joanne can contact the practice manager we will investigate further.
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Review titled Amazing Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2022
Just took my elderly disabled Dad for his flu jab! They could see he was struggling to get out of the car and so the nurse came to him and did the injection while he was in the car. Amazing. Thanks.
Visited October 2022
Review titled Hassengate Medical Centre
Replied on 31 October 2022
Feedback is always welcomed, and positive feedback even more so. We are glad we were able to help your dad
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Review titled Amazing service
Rated 5 stars out of 5
by Penny P - Posted on 15 February 2023
My husband has been through six months with a difficult and complex illness. During this time I have always managed to get appointments, sometimes at short notice, sometimes using the app. The Doctor has at all times been helpful, professional, diligent and thorough. Thank you.
Visited September 2022
Review titled Hassengate Medical Centre
Replied on 17 February 2023
Thank you for taking the time to share your positive experience. In these trying times it is great to hear we got it right for you and yours. This feedback has been shared within the team here.
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Review titled Very Good Practice
Rated 5 stars out of 5
by Barbara Horne - Posted on 22 June 2022
I had a health check this morning. The Nursing Assistant was extremely polite, friendly and very knowledgeable. I had been dreading this visit, but she put me so much at ease. All too easy for people to complain, but Hassengate is and always has been a very good practice. Thank you.
Visited June 2022
Review titled Hassengate Medical Centre
Replied on 24 June 2022
We appreciate all feedback, as we endeavour to ever improve our service and overcome challenges of staff turnover and the pandemic. It is always good to positive feedback - thank you
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Review titled Resolved issue
Rated 4 stars out of 5
by Anonymous - Posted on 01 April 2022
Recently joined this surgery, I booked 2 appointments and there was a slight miss communication which lead to me attending on the wrong date/time. I spoke to the practice manager who was very helpful to review the call and understand miss communication and resolve the issue, he was able to book another appointment at a convenient time. The receptionist who I booked the appointments with was very friendly and helpful. My first experience at the surgery started badly, but after help from the practice manager all was resolved very quickly and it improved my experience tremendously. Thank you
Visited April 2022
Review titled Hassengate Medical Centre
Replied on 04 April 2022
Even with these issues and initial poor start, it is pleasing that the end result was a win win and an enhanced experience for this patient.