Harvey Group Practice
13-15 Russell Avenue, St. Albans, Hertfordshire, AL3 5HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2025
The doctor was very thorough in finding out about my circumstances and problems which were causing my health issues and showed genuine empathy and understanding. Prescribed a prescription that would aid in my recovery and even went beyond and referred me to a mental worker who could assist in further resolving the issue that was causing my sleep depravation.
Visited May 2025
Review titled Harvey Group Practice
Replied on 20 May 2025
Dear Patient, Thank you so much for your kind words. I'm truly glad to hear that you felt heard and supported during your consultation. Understanding the full picture of what might be affecting your health is important, and I'm pleased we could take steps toward helping you feel better—both physically and mentally. Please don’t hesitate to reach out if you need any further support or have any concerns going forward. Wishing you a steady and restful recovery. Harvey Group Practice
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Review titled Superb doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2025
Like others, I have experienced frustration getting appointments. Having said that, I have been under the care of one particular Dr for the last couple of months and she has been amazing. I’ve found her professional, informative, compassionate and extremely efficient. She’s been absolutely brilliant. I’d also like to give a shout out to one of the receptionists who went beyond the call of duty to help me obtain a prescription that was out of stock in many local pharmacies. She was very empathetic and delayed going home until she had helped me obtain the right product. Gold standard of healthcare. Thank you very much. It’s genuinely appreciated.
Visited May 2025
Review titled Harvey Group Practice
Replied on 22 May 2025
Dear Patient, Thank you so much for your kind and thoughtful review. We're delighted to hear that you've had such a positive experience with our doctor and that her care has made a meaningful difference for you. We’re also incredibly proud of our reception team, and it’s heartening to hear that their dedication and empathy stood out during a challenging time. Your recognition truly means a lot to the whole team. We understand the frustration around appointment availability and continue to work hard to improve access wherever possible. Your appreciation encourages us to keep striving for the highest standard of care. Warm regards, Rochelle Larter Practice Business Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2025
I have been a patient here for my entire life and I have always been happy with the service I have received until the last 18 months, processes are not followed, booking an appointment is the most frustrating, I requested a repeat medication only to go backwards and forwards for over 10 days with messages only to now be told to book a telephone appointment, when you click the link it says no appointments available, medication runs out, no interest in resolving the issue. Booking requests for my children only to be met with ridiculous bureaucracy telling me my under 16 children have to give permission for me to book on their behalf, the ridiculousness of this is, that when they are due for routine checks they message me when supposedly I don't have permission!!!! This is no longer a service and there is no excuse for it, you are just pushed from pillar to post with no ability to have a conversation and resolve your issues, it just adds to frustration and anxiety at a time when you should be supported, this leads to people either just giving up (as in my case) and hoping there isn't anything serious wrong after all or ending up in A&E for issues that should be resolved by a GP and overwhelming the system there because they can't get the support they need from the local GP. Absolutely would not recommend this practice given the service I have received.
Visited May 2025
Review titled Harvey Group Practice
Replied on 13 May 2025
Dear Patient, Thank you for your feedback. We are truly sorry to hear about your recent experiences and the frustration and distress this has caused you. We fully understand how important it is to feel supported by your GP practice, particularly when dealing with medication and care for your children. Firstly, we apologise for the delays you’ve experienced with your repeat medication request and the difficulties encountered when trying to book an appointment. Due to the recent bank holiday, our appointment availability has been significantly reduced, which unfortunately has added to the delays and impacted our ability to respond as quickly as we would like. We sincerely regret any inconvenience this has caused. With regard to access to your children's records and appointments, we appreciate how confusing and frustrating this situation must feel. Unfortunately, NHS guidance now requires that young people aged 11 to 16 provide consent for a parent or guardian to access their medical records and make appointments on their behalf. This is a national policy designed to protect the confidentiality rights of adolescents and is not a change initiated by the practice. We understand this can seem inconsistent, especially when automated messages for routine checks are still directed to parents. We are working to improve communication around these processes to avoid further confusion. We are very sorry that you’ve been left feeling unsupported. Your feedback is extremely valuable to us, and we are actively working to improve our systems and communication to ensure our patients receive the care they need in a timely and compassionate manner. We would really like the opportunity to investigate this further for you and help resolve any outstanding concerns. Please do contact the practice directly at your earliest convenience on 01727 831888. Kind regards, Harvey Group Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
A listening and responsive practice - booking an appointment online was straightforward. The practice has taken on board criticism of the previous online form and made improvements so that the form is much easier to use and gave me the opportunity to explain the problem and the hoped-for treatment.
Visited April 2025
Review titled Harvey Group Practice
Replied on 29 April 2025
Dear Patient, Thank you for your kind feedback. We're really pleased to hear that you found the online appointment system much easier to use. It's great to know that the improvements we've made have helped you feel heard and supported. We’re always looking to enhance the patient experience, and your comments reassure us that we're on the right track. Thank you again for taking the time to share your experience. Harvey Group Practice
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Review titled Non-existent service
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2025
I received an email in December from the surgery, clearly sent to everyone, informing me that I can't book appointments due to them being too busy. Since then, I've had no message about a return to normal service. Normal service, if you can call it that, now involves trying to book appointments online. I tried that yesterday for my son, only to find that I can't book one due to it being too busy. They say on this site that the surgery is open to new registrations, but they cannot cope with current levels. I'm paying for a service that I cannot access.
Visited February 2025
Review titled Harvey Group Practice
Replied on 04 February 2025
Dear Patient, Thank you for reaching out to share your concerns. I appreciate how frustrating it must be to experience difficulties booking an appointment, especially when seeking care for your son. The message you received in December was sent as part of our effort to keep patients informed about temporary pressures on our services. While we strive to provide timely updates, I sincerely apologise if you have not received further communication regarding any changes. These can be found on our website. Like many healthcare providers, we continue to experience exceptionally high demand, which can unfortunately impact appointment availability. We are actively reviewing our appointment system to improve access while ensuring safe and effective care for all patients. In the meantime, We would be happy to assist you in arranging an appointment for your son. Please contact the practice directly, and we will do our best to find a suitable solution for you. Additionally, if your concern is urgent, our team can advise on alternative options, including NHS 111 or local urgent care services. Your feedback is invaluable, and we understand your frustration. Please know that we are committed to making improvements and truly appreciate your patience during this challenging time. Kind regards, Harvey Group Practice
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Review titled Great practice
Rated 5 stars out of 5
by Andrew Knight - Posted on 07 February 2025
On 28 Jan 2025 I asked the receptionist to ask a Dr to send me a blood rest form as my Cardiologist had asked my GP to arrange a cholesterol blood test. The receptionist emailed 1 of the GPs . Later that day I received a text message with a link to access the blood test form.
Visited January 2025
Review titled Harvey Group Practice
Replied on 10 February 2025
Thank you, Andrew, for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and are pleased to hear that you had a smooth and efficient experience with our team. I will ensure this is passed on. Providing prompt and effective care is always our priority, and we’re glad we could assist you with your blood test request. Kind Regards Rochelle Larter Harvey Group Practice
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Review titled knowledgeable staff
Rated 4 stars out of 5
by C Parry - Posted on 14 January 2025
The nurse is very knowledgeable and explained what she was thinking which is very helpful as I am concerned about my ongoing problem
Visited January 2025
Review titled Harvey Group Practice
Replied on 15 January 2025
Dear Patient, Thank you for your kind feedback! We're glad to hear that the nurse's knowledge and clear explanations were helpful to you. I will be sure to pass your feedback over to the nurse. Your concerns are important to us, and we're here to support you every step of the way. Kind Regards Rochelle Larter Practice Business Manager Harvey Group Practice
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Review titled Wonderful service
Rated 5 stars out of 5
by Daniella Penny - Posted on 03 December 2024
In speaking with my nurse regarding my peri-menopausal symptoms, I felt so heard and understood. I wasn’t expecting this level of care; I was so very pleasantly surprised. Thank you for making this process which is not easy in any way a lot more bearable.
Visited November 2024
Review titled Harvey Group Practice
Replied on 04 December 2024
Dear Daniella, It's wonderful to hear about your positive experience! Thank you for taking the time to share such kind feedback. We're thrilled to know you felt heard and supported during your visit. Navigating peri-menopause can be challenging, and it's our goal to provide compassionate and understanding care every step of the way. We'll be sure to pass along your appreciation to the nurse. Yours sincerely Rochelle Larter Practice Business Manager
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Review titled Lack of response
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2024
I returned from a trip to Spain and the following day my ankle was painful and the bottom of my left leg was very swollen and red. I was concerned that this could be connected to a DVT so contacted the surgery for an appointment. To date I have had no response whatsoever. The swelling has reduced but the leg is still discoloured.
Visited October 2024
Review titled Harvey Group Practice
Replied on 18 November 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear about your recent experience. We take your concerns very seriously, especially given the symptoms you described following your trip to Spain. It’s important that we address your situation promptly. Please contact the practice at your earliest convenience on 01727 831888. We apologise for any delay you’ve experienced in receiving a response. We appreciate you bringing this to our attention. We look forward to hearing from you soon. Harvey Group Practice
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Review titled Great Care
Rated 5 stars out of 5
by Diane Springall - Posted on 18 October 2024
I visited my father at home late Friday afternoon and identified he required an emergency prescription. A member of the reception team handled my call and sign posted our request to the duty doctor. We would like to thank you for such great care which potentially prevented hospital admission.
Visited October 2024
Review titled Harvey Group Practice
Replied on 21 October 2024
Dear Diane, Thank you so much for your kind feedback. We're glad we could assist in a timely manner and help your father avoid a hospital admission. Our team always strives to ensure that urgent matters are addressed promptly, and it's wonderful to hear that our efforts made a difference. I will ensure to pass your wonderful review to our reception team. Many Thanks Rochelle Larter Practice Business Manager