Harvey Group Practice - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Carol Butcher - Posted on 09 January 2024
I have been with Harvey Group Practice for over 40 years and just felt I had to write a review. I cannot praise them high enough as the service they provide during such challenging times is excellent. Everyone is so kind from the really helpful, caring Receptionists and Nurses who after triaging the call always arrange a phone call back from the Doctor or a face to face appointment very quickly. Also to the amazing Doctors who are so professional, caring and treat you with respect. Excellent service when you really need it. Thank you.
Visited November 2023
Review titled Harvey Group Practice
Replied on 11 January 2024
Hello Carol. It is very kind of you to give us this feedback. I’ll make sure all staff are aware of it and thank you for your consideration about letting us know how you feel about things. We continue to strive always to do our best for wonderful patients and I’m glad you’re happy with the service we aspire to provide.
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Review titled Fantastic responsive care and follow up
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Many thanks for such a positive experience -the doctor involved went over and above to make what could have been a hassle both smooth and easy-it was much appreciated
Visited April 2023
Review titled Harvey Group Practice
Replied on 04 July 2023
Dear patient. Thank you for taking your time to leave this review in May (my apologies I had not seen your kind words before today). Glad we have been able to help you satisfactorily Dr Mike Walton, GP Partner
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
Just had a call from Harvey group pharmacist, the information I was given was very helpful and beneficial. Thank you
Visited February 2023
Review titled Harvey Group Practice
Replied on 01 February 2023
Dear Patient. Many thanks for taking the time to give this review. We are pleased you have had a positive experience with one of our dedicated Clinical Pharmacy Team. I shall pass on your feedback to Louisa, Victoria and Nada - our PCN (Primary Care Network) Clinical Pharmacists who work out of Harvey Group Practice. Regards. Dr Mike Walton (GP Partner and Clinical Director, HaLo PCN)
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Review titled Superb Surgery
Rated 5 stars out of 5
by Jim Pinkham - Posted on 17 February 2023
I do not have a single negative comment to say about the Jersey Farm/ Harvey House Surgery - in fact the complete opposite. Everyone is so kind & empathetic from the really helpful Receptionists, to the wonderful Nurses to the amazing Doctors. I have had recent experience with a number of them & they are all as brilliant & as understanding as each other. I have never been made to feel that I was a burden to them & the medical expertise, help & guidance they give is way beyond their call of duty in my opinion. With regards to the empathy they have all shown me in my times of need, it is an absolute credit to them all, their Surgery & the NHS as a whole. Thank you from the bottom of my heart & keep up the fantastic work. I for one am extremely grateful for the brilliant service you have given me over the years.
Visited February 2023
Review titled Harvey Group Practice
Replied on 17 February 2023
Dear Mr Pinkham. Thank you so much for placing this uplifting review. I shall ensure that our whole team - clinical and administrative are aware of your thoughtful feedback. I am very glad that you are happy with our service now and over the years. We all know that navigating through heath services can be difficult and we do not always meet every one of our patient's expectations. But it is heartening for us all to know you find the service from us at Harvey Group Practice, and from your NHS as a whole, positive and helpful. Thank you (Dr Mike Walton, GP Partner)
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Review titled Practice Support
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
This morning I had a call from our local pharmacy on Jersey Farm. This was to tell me about the changes that are taking place within the clinical structure of the local Practice. I was heartened to hear about the new treatment initiatives that are being introduced. I spoke to an extremely nice person and will be following the initial guidance that she has given me. It seems to me that things are moving in the right direction now. Thank You.
Visited December 2022
Review titled Harvey Group Practice
Replied on 21 December 2022
Dear patient. Thank you for this useful feedback. I am pleased that our colleagues in the local community pharmacy have discussed this with you. We work closely with our local community pharmacy colleagues as part of the wider NHS system and it is good to see that this joined up approach is serving our patients well. Kind regards Dr Mike Walton, GP Partner, Harvey Group Practice
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Review titled The best practice.
Rated 5 stars out of 5
by Martin Evans - Posted on 11 December 2022
No matter who you deal with, from the practice manager, all the doctors, nurses and support staff everyone is so nice, caring and truly supportive! I couldn’t rate the entire practice ethos more highly.
Visited December 2022
Review titled Harvey Group Practice
Replied on 11 December 2022
Hello Martin. Thank you so much for this positive review. We are so glad to have made you feel this way. We do our best to support all our patients, families and carers. We value your feedback. Many thanks Dr Mike Walton, GP Partner and Clinical Director
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Review titled Great help
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
Rang today in pain, receptionist did all they could to get me a phone call that evening. Doctor I spoke to was super helpful and got me into the practice within 30 minutes to see a doctor in person and once in the surgery another doctor spend over 30 minutes helping me, explaining what was happening and helping set up tests and working to get my prescription that evening.
Visited November 2022
Review titled Harvey Group Practice
Replied on 10 November 2022
Dear Patient. We always appreciate feedback - as we can learn from this and ensure we always strive across our teams to do everything we can to support our patients. Thank you for taking your time to let us know about your positive experiences. Dr Mike Walton (GP Partner)
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Review titled Clinical Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Thank you to the Clinical Pharmacist with whom I spoke today; she was friendly, kind, patient and very thorough. Above all I did not feel rushed. Fantastic part of the service from Harvey House Surgery and much appreciated.
Visited November 2022
Review titled Harvey Group Practice
Replied on 06 December 2022
Dear Anonymous. Thank you for this positive review. We are very happy you have found our clinical pharmacy support helpful. I’ll ensure our CP team (Louisa, Vics and Nada) are made aware and I’ll pass on your comments to our wider practice team. Regards Dr Mike Walton GP Partner, Harvey Group Practice Clinical Director, HaLo PCN
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Review titled wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
Simply cannot fault the wonderful care and advice I have received from the GP's, front of house staff and pharmacist. If I were paying a fortune I couldn't get better care and advice
Visited November 2022
Review titled Harvey Group Practice
Replied on 15 November 2022
Dear Patient. Many thanks for your feedback; I am very pleased you are happy with our service. We aim to provide the best care and support we can to patients. This positive feedback means a lot to all of us - I shall ensure the whole team is made aware. Thank you for your positive comments about our Clinical Pharmacist. We are pleased to have three Clin Pharms based at Harvey Group Practice - Louisa, Victoria and Nada. They support us and our patients, working alongside three colleagues (Elizabeth, Erum and Alison) in the Clinical Pharmacy Team. This team is part of our PCN (Primary Care Network), in which we share a number of services and staff with our colleagues in The Lodge Health Partnership (the other Practice in our PCN: HaLo PCN). I shall pass on your comments to Louisa, Victoria and Nada too. Dr Mike Walton, GP Partner, Harvey Group Practice
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Review titled Great services of the clinical pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I had a good experience with the in house pharmacist for reviewing my medication. It’s seem that I have full supports from the GP during my treatments. Thanks
Visited November 2022
Review titled Harvey Group Practice
Replied on 24 November 2022
Dear Patient. Thank you for your feedback. We are very lucky to have Louisa, Victoria and Nada (Clinical Pharmacists) working with us out of Harvey Group Practice. I’ll make sure your comments are shared across our team. Dr Mike Walton; GP Partner