Hardwicke House Group Practice - Ratings and reviews
Reviews
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Review titled Awful treatment
Rated 1 star out of 5
by Rebecca Hyett-Brown - Posted on 25 March 2024
I got pneumonia, and spent a week in hospital very poorly. When I got discharged I was told to ring my doctors about being signed off for a few weeks and any additional support I may need. When I rung and explained the receptionist said “and” the doctor is too busy to talk to you until Tuesday next week. This would be 4 days following my discharge. But they could do me a sick note without even talking to me. I was told I’d receive this but didn’t and ended up having to ring the following week to chase where it was. When this poorly you expect a bit more care from your gp, to see how you are, make sure you have everything you need for recovery and show some diligence. The nhs these days is disgusting and completely lost any care for their patients. I was made out I was asking for to much just to speak to my gp, it’s not like I had a common cold, I spend a week on hospital with pneumonia for Christ sake!!!!
Visited March 2024
Hardwicke House Group Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sylvie Rising - Posted on 06 November 2023
Busy Monday morning, 60th in the telephone Queue. Persevered, and finally spoke to a very polite receptionist. No appts available but suggested a GP would ring back at some point. Within 15minutes a GP rang me back. I asked the GP if my husband could also be seen as well as we both felt unwell. After joking that the surgery policy wasn’t buy one get one free we were told to come to the surgery. Within half hour we were both seen by the GP who requested that we both attend hospital for further assessment. We were diagnosed with viral pneumonia and are now back at home. People complain about waiting times and how difficult it is to see a GP , certainly not our experience today. Thankyou for an excellent service .
Visited November 2023
Hardwicke House Group Practice has not yet replied.
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Review titled Pharmacy
Rated 3 stars out of 5
by Cheryl Tottman - Posted on 22 August 2023
I normally order my repeat prescription items via the NHS app but they suddenly disappeared without warning. I rang the practice pharmacy (yesterday) and was told the last issue had run out (whatever that means) and she would send a request to the doctor for approval which would be done that day. As the items still do not appear on the app this morning I rang again and was told the prescription had been sent to my local pharmacy and would be automatically sent each month for three months, after which I would have to ring the pharmacy and ask all over again for it to be renewed. Apparently I should have received a message informing me of this change. I advised I had not received a message to which the reply was just “Oh” - no apology or concern. I requested be put back on the original system so I could simply order my medication via the NHS app and was told a message would be sent to request that. I asked if I could have confirmation that it had been done and was told that would take two weeks as the pharmacist was on holiday. I asked if anyone was covering this absence and was told, no as both the pharmacists were on holiday. I have no alternative but to be patient. I am not a shadowy, absent patient. I am seen regularly at the practice for diabetes monitoring so I do not see why this reinstatement of my original method of prescription request cannot be a simple administrative change performed promptly by one of the managers, instead of dragging it out and probably necessitating further requests if previous experience is anything to judge by. I have had to call pharmacy a few times on behalf of my partner about changes to his prescription items after recent surgery. The standard initial response is to advise that a message has been sent passing on the request. I have always had to chase this up, on one occasion the pharmacy manager intervened to chase up the request with the doctor and subsequently called my partner to explain that there gad been a mix-up with messages (not the first time this had been offered as an explanation for a delay in processing a prescription). It shouldn’t be a struggle to get necessary medication flowing smoothly. I am not impressed with the pharmacy or the somewhat bland and uncaring attitude of the staff who deal with telephone queries abd simply parrot the phrase that a message has been sent.
Visited August 2023
Hardwicke House Group Practice has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Marilyn Stubbings - Posted on 03 November 2022
My husband has several health conditions and we changed from the surgery we had been with for 52 years. From the receptionists,pharmacists, nurses and the Doctors we have had the best care and found everyone to be helpful and emphatic. Cannot praise them enough. They do sometimes take a while to answer the phone but this is because they are busy and happens in most surgeries nowadays so we accept that but when they do they are helpful, sympathetic and ensure they do everything they can to help you. The doctors are kind and listen to you and never rush you out the door. All round a good experience.
Visited October 2022
Hardwicke House Group Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I tired for 2 days to get an appointment , for an ongoing condition , I felt really unwell . Told to ring at 8 o'clock, tried 15 times to call , got told sorry all receptionists are busy , we can't answer your call , and got cut off 15 times !! When I finally got through , I wa stold sorry no appointments left . This has happened so many times , when I said in a tearful voice , well what am I supposed to do , I need to see a doctor , I got accused of abusing the receptionist , I told her I'm not abusing you I am asking how I am supposed to see a doctor , she told me to get to the surgery at 8 o'clock the next morning , when I said I had to work that day, she said " well you can't be that bad then " and cut me off! It is impossible to see a doctor at this surgery ! I have had to go to Colchester hospital twice because I could not get an appointment at this surgery , both times the doctors at the hospital were absolutely livid when I said I cannot get through to the surgery let alone get an appointment , I am disgusted with my treatment , when my partner and I have been with this surgery for 10 years , and have hardly ever used it , because we try to deal with things rather than bother a doctor !
Visited October 2022
Hardwicke House Group Practice has not yet replied.
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Review titled Treatment
Rated 5 stars out of 5
by Mimi Wheldon - Posted on 29 October 2022
I cannot fault the care and treatment that I received from this practice. My GP was prompt in referring me to WSH - where my treatment was superb. But I would particularly like to thank the practice nurses who dealt with my leg injury. They were unfailingly skilful, caring, and cheerful despite the very obvious pressures they were under. In total the treatment I received could not have been better.
Visited October 2022
Hardwicke House Group Practice has not yet replied.
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Review titled Telephone appointments are still a nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
Appointment system is awfull Ring at 8am just to get told no appointments left today ring tomorrow. The doctors do seem nice when you get to see them . but the reception staff seem to think they are trained medical staff who can decide if you are ill enough to see a doctor and always ask why you want to see the doctor ..patient confidentiality is awfull . Last time I had to speak to doctor via a phone call . my Priscriptions always get lost on the way to the chemists. Blood test appointments take 4 weeks to get from the nearby health centre. Parking is awfull when busy round the back of the surgery. Since covid this surgery has gone down a lot
Visited October 2022
Hardwicke House Group Practice has not yet replied.