Harden Blakenall
Blakenhall Village Centre, Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The practice was fine it’s the doctor I didn’t like
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2025
He was very dismissive and didn’t help with the concerns I have and just gave me a prescription and told me to come back in 3 weeks if they don’t help. Or go to a&e if Im chocking
Visited May 2025
Harden Blakenall has not yet replied.
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Review titled Fantastic clinicians
Rated 5 stars out of 5
by Laura - Posted on 29 April 2025
Had bloods done by a nurse and saw a Dr for a consultation. Both were absolutely fantastic, really put us at ease, we felt listened to and were given the time we needed without feeling rushed. Reception were friendly and helpful. Thank you so much all.
Visited April 2025
Review titled Harden Blakenall
Replied on 06 May 2025
Dear Laura Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Communication
Rated 3 stars out of 5
by Lynnette - Posted on 15 April 2025
I did a e-consult on behalf of my son regarding a continuous fit note Received a text stating he had a telephone triage 23rd Called the surgery and stated it was a continuous one as previously agreed with GP in February Was told to do another e-consult today which I did straight away With my son's condition his anxiety goes to pot Also wrote a complaint in February f.a.o. of the Practice manager and still no reply
Visited April 2025
Review titled Harden Blakenall
Replied on 06 May 2025
Dear Lynnette We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. You can contact me using the following link if you wish to discuss your concerns further: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by John Moreton - Posted on 25 March 2025
My Dad 87 was suffering from neuralgia for 5 years Dawn paramedic came out diagnosed him and sorted carbamazipine to treat and it worked he is now pain free and can eat great so definitely recommend he is housebound so visit was well appreciated
Visited March 2025
Review titled Harden Blakenall
Replied on 26 March 2025
Dear John Thank you so much for your positive comments, we are glad to hear that the Practice has helped your Dad. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Holly Patient Experience Team
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Review titled Lovely G.P Practice
Rated 5 stars out of 5
by Samantha Powers - Posted on 19 March 2025
Having had 3 appointments with the nurse over the past 4 weeks, I can only praise the surgery and staff. I filled in a Triage, as is required and had a response within 12 hours, I booked the appointment as advised and recieved excellent care from everyone. The reception staff were so lovely, considering the abuse I witnessed other patients direct at them, the surgery is comfortable and clean and the medical staff I saw were all caring, professional and put my needs first. I had to have 3 separate appointments to check on medication doing its job, and my symptoms being resolved, the final appointment confirmed everything was fine and I was good to go. I felt I needed to thank everyone as our wonderful NHS gets so much more criticism than positive feedback. Thank you all so much.
Visited March 2025
Review titled Harden Blakenall
Replied on 26 March 2025
Dear Samantha Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Holly Patient Experience Team
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Review titled Brilliant dr
Rated 4 stars out of 5
by Elizabeth Bagnall - Posted on 25 February 2025
Came to see a dr at harden last Friday.. he was absolutely brilliant.. listened to all the ongoing health issues and worries I’ve had over the past few months.. discussed possible causes and sent me straight for bloods and asked me to arrange an appointment afterwards to discuss the outcome .. it’s the 1st time in a while I’ve felt listened too..the previous dr had no time to hear me out and just diagnosed me with menopause almost instantly.. despite being young and not having all the symptoms I had a feeling it wasn’t the case.. tests shown it wasn’t and now I’m confident this new locum dr will help me get to the bottom of my issues
Visited February 2025
Review titled Harden Blakenall
Replied on 26 March 2025
Dear Elizabeth Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Holly Patient Experience Team
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2025
Text received to book non urgent appointment. Online form not available. Try following day at 4pm still not available. Call surgery please can you book the appointment - no we can’t book it. You have to complete the online form between 8-1pm. Explained will be in surgery for apt tomorrow will book it then. to be told we can’t book it at the desk. Absolute madness having to jump through hoops to book an appointment the dr has requested for results
Visited February 2025
Review titled Harden Blakenall
Replied on 26 March 2025
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Holly Patient Experience Team
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Review titled Professional, Understanding and Knowledgeable Doctor
Rated 5 stars out of 5
by Nigel Howell-Smith - Posted on 06 January 2025
Dr @ Harden I attended Harden Practice to a warm Monday morning welcome off the receptionist. She supported me with my disabilities and directed me to seating. The Practice is a clean, accessible and warm. Doctor called me in bang on time with a warm smile and a understanding ear. Doctor listened to my long list of issues over a long period in history. Doctor has a fountain of knowledge and delivers is over in a understanding and caring way. His advice was so valuable and helps in daily life. I would personally like to thank Doctor for his time and knowledge. Outstanding appointment. Happy New Year all !
Visited January 2025
Review titled Harden Blakenall
Replied on 31 January 2025
Dear Nigel Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Team
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Review titled i had great service of today, thank you !
Rated 3 stars out of 5
by tina - Posted on 27 November 2024
t/c off a male 'D' from surgery asking if i would be interested in a health check, i asked the procedure for booking apts as i havent booked for some time, 'D' explained and booked 2 call backs to be triaged in nxt 48hrs, listened to me and was kind and very helpful. surgeries can get a lot of negative feedback, often out of their hands with changing an NHS process but when good service is given it is often forgotten to reflect and acknowledged with a thank you
Visited November 2024
Review titled Harden Blakenall
Replied on 29 November 2024
Dear Tina Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Team
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Review titled Failed again
Rated 2 stars out of 5
by MR SHEPPARD - Posted on 01 October 2024
After being contacted to book a review an appointment was made to be seen at Blakenall Family Practice! Turned up on day only to be told the appointment was not at the practice where it was booked, I was told to go to Harden Practice until I showed the receptionist at Blakenall Family Practice the reminder appointment text that clearly states 9am Blakenall Family Practice. Helpful receptionist had to rebook appointment for another week as me and my wheelchair where already soaked through to the skin from rain and freezing. Yet again this Modality Practice let me down again with a system that does not work. Meaning patients let down and staff frustrated with bad computer systems.
Visited October 2024
Review titled Harden Blakenall
Replied on 01 November 2024
Dear Mr Sheppard I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer