Hanham Health
33 Whittucks Road, Hanham, Bristol, Avon, BS15 3HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pick up the phone
Rated 1 star out of 5
by Mrs Codd BSC( HONS) - Posted on 17 May 2023
When a person needs health care they should be able to reach a GP via a phone call. Sadly, not in the case of Hanham Health Surgery. Registered patients, including my self have had to use other means. This is simply not acceptable practice. I need to speak to my registered GP, not the 111 or Ambulance Emergency Service. But I'm afraid I haven't been able to get through to my GP on the phone now this is my 10th attempt this morning and still nothing..I get hung up on..as a result my frustration has lead me to write to my MP Chris Skidmore and to the CQC.
Visited May 2023
Hanham Health has not yet replied.
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Review titled Review from a fellow healthcare provider.
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Impossible to contact on the phone throughout the day. Permanently engaged over several days. Not recommended until they resolve their communication/telephone line issues.
Visited May 2023
Hanham Health has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
This practice has gone downhill and does not seem to find a way to improve their service, they just make excuses. Recently it took 15 attempts throughout the day and then 25 mins waiting time to speak to someone, only to find that appointments for the date I needed were not available 2 weeks in advance - this was the second time of trying. The nurse I saw today for that treatment was rude and literally didn't speak to me - this is someone who is supposed to be taking care of patients! The service from the on-site pharmacy is appalling, with huge queues forming as prescriptions aren't made up until a patient calls for them. Patients phoning the pharmacy stand no chance as they don't answer the phone. My elderly mother couldn't find out if her 'urgent' prescription was out for delivery, so I went to the pharmacy and they hadn't even got to the request. This place needs an admin overhaul to organise their facilities in a more efficient manner and stop blaming past problems for the current ones. The service wasn't this bad in 2019. The Doctors see so few patients on-site so surely this should enable them to run a more streamline service. I'm so disappointed in this surgery and would like to move but am nervous that anywhere might not be any better. It's disappointing to see their rating is based on a check from 2019, which isn't really current now.
Visited January 2023
Hanham Health has not yet replied.
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Review titled Impossible to speak to anyone
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
It is impossible to get through on the telephone - have tried over 100 times this week. With econsult turned off there is no way to talk to a doctor about health issues. The service from Hanham Health was never good but it just gets worse by the day.
Visited December 2022
Hanham Health has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Kath Dowse - Posted on 21 October 2022
After challenging times and no doubt increased workload for all healthcare staff I just wanted to extend my gratitude to this practice. The care I received yesterday was exceptional and very thorough. The flu covid clinic are very organised and efficient. As patients we do not always see the full picture as to the pressures you have to work under and sadly negative experience get voiced readily unlike positive comments.
Visited October 2022
Hanham Health has not yet replied.
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Review titled eConsult being turned off
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
eConsult was brilliant to put a message through for people who work full time and need to get a message to the GP. It being turned off was a terrible mistake as now people cannot get help for small issues which do not require a GP appointment and cannot be dealt with via pharmacy.
Visited October 2022
Hanham Health has not yet replied.
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Review titled E-consult always off, phone lines practically nonexistent
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
Trying to get in contact with the practice is near impossible. Most days that I have tried to contact them, the phone lines aren't working. They have also switched off e-consult.
Visited October 2022
Hanham Health has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
In this day and age I can’t even book up for a telephone appointment Tried twice now to be told we have no appointment and need to call back next week!! This covers both Hanham and oldland common I only want to speak to a dr - really really poor
Visited September 2022
Hanham Health has not yet replied.
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Review titled Excellent service in testing times
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
As a family, we have received excellent care from this practice. The reception staff have been helpful and ensured that we have got the appropriate care. This has all be done amid staff shortages - thank you for the support you have given us.
Visited June 2022
Hanham Health has not yet replied.