Hanham Health - Ratings and reviews
Reviews
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Review titled Poor administration
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2023
My review will reflect a lot of other reviews. I am a carer for my 91 year old Mother in law. I needed to make an appointment at the surgery for her to be seen by a gp. I tried calling the practice over a period of 4 days. I understand they can be busy but I called at all times of the day for 4 days the number just rings and rings or just doesn't ring at all. If you are elderly or infirm this must be very stressful. I decided to go to the practice on a working day. I was greeted by 2 receptionist who gave me a piece of paper with a qr code on it telling me to book using this code. Believe me I tried to use the code but its that that simple as you have to register to the NHS app. I use the app for my own health care needs linked to my email address. What I was told was I can't use the app for 2 gp practices. But if she was at my practice if i was at hanham health I could. Well i definitely don't want to swop to hanham health! Be warned if you need an appointment you may need to go to the practice in person to book one in as I had to. In my opinion the whole administration system at hanham health needs updating now as it has definitely got worse over the last year.
Visited September 2023
Hanham Health has not yet replied.
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Review titled False information given
Rated 1 star out of 5
by Chris Durant - Posted on 26 September 2023
I went into the surgery on 17th September and asked if a doctor would be able to complete and sign a medical screening document for me, and to my surprise was told yes. I said it was urgent and they said no bother, just mark it as such. Today 26/9 I was contacted for the first time to say that the doctors won't sign a medical screening form. So they have delayed something that is urgent by 7 days and I am no further forward. Terrible communication
Visited September 2023
Hanham Health has not yet replied.
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Review titled Uncontactable Practice that fails to deliver even basic care
Rated 1 star out of 5
by Debbie Ann Scott - Posted on 19 September 2023
My important meds were stopped without notice. I got a private prescription to keep me going until I could sort this out with the surgery. A pharmacy review was booked for today but no one has called. Patients can't contact you! My meds are about to run out again. This should not be this complicated.
Visited September 2023
Hanham Health has not yet replied.
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Review titled Anima
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Please tell me how is a patient who is unable to read, write with poor speech meant to use your new Anima system? I made an enquiry at the desk regarding this and receptionist told me to write to the practice. I was told unable to make appointments from now on at front desk due to patient confidentiality. Then how come 3 patients are ushered into a room together for flu/covid jabs, there they are asked (in front of other patients) to confirm their name, date of birth and whether they have allergies…. Confidentiality bunkum!
Visited August 2023
Hanham Health has not yet replied.
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
Patient care coordinator very rude and abbressive. When complaint escalated very condescending approach. I think possible training issue. The drs have been very good but being let down by poor support team.
Visited June 2023
Hanham Health has not yet replied.
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Review titled GP Service excellent pharmacy very poor
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Hi I am having problems with my prescriptions again this time 10 days since ordered and still not delivered tried calling 3 times today on emergency option 2 and waited over 20 minutes each time and no one answers so gave up hence my review . I have no issues with the GP service but this poorly run Pharmacy is bound to reflect badly on the surgery something needs to be done.
Visited June 2023
Hanham Health has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Having had to visit the practice more in the past 6 months ,my concerns and needs have been always been dealt with promptly and in a very caring way. Although seeing different Doctors I have always been made to feel important and not just another patient. All this much appreciated when everyone is very busy .
Visited June 2023
Hanham Health has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
I feel at last after the pandemic things are beginning to get back to some sort of normality. My husband has a lot of health issues and at last things are being done and Drs are listening one Dr in particular has been amazing.
Visited June 2023
Hanham Health has not yet replied.
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Review titled unable to book any appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
For over a months (and I'm not even exaggerating), I've been trying to book an appointment for my 2 year old son. Calling is pointless since they don't answer the phone and I have been in more than 3 times, but every time got the answer that they don't have appointments for the next two weeks. This is exactly the reason people end up at A and E.
Visited May 2023
Hanham Health has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I regularly struggle to get appointments when needed. The phone lines are engaged and simply disconnect you and the e-consult is unavailable leaving no way of contacting your GP Practice. I have been trying at various times for the past 4 weeks and cannot get through. I will have to resort to going in to the reception desk though I don't know if that will help me get an appointment. This is very poor service as I am left with the anxiety of something I need to see a GP about as it is classed as non-urgent, yet worrying for me, and I am absolutely unable to access the support I need. I've never experienced this in previous GP practices in other areas, so this is the worst experience I've ever had of a practice.
Visited May 2023
Hanham Health has not yet replied.