Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improved responsiveness
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
A detectably improved responsiveness has characterised my interaction with the surgery over Christmas and the New Year, from the surgery desk through to referrals and discussions with doctors. I have been impressed and am grateful for the way things have been dealt with. Keep up the good work, it is making a huge difference. This has applied to appointments, reviews, treatments and future plans over viral breathing problems over weeks.
Visited February 2025
Review titled Groves Medical Centre
Replied on 12 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Nawkiran Reddy - Posted on 13 February 2025
I went for my smear test today and have to admit to always finding it most uncomfortable procedure. However today in the hands of the nurse it was the most efficient of procedures and not uncomfortable at all. She was most kind and also very efficient. Thank you so much.
Visited February 2025
Review titled Groves Medical Centre
Replied on 13 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Huge improvement
Rated 5 stars out of 5
by Sarah Gielding - Posted on 20 February 2025
Using the online triage system I received a call within the hour and offered an appointment the next morning. The senior practise nurse was empathetic, thorough and offered great advise for managing my health. The service offered was so improved from my last few at the Groves. I had resorted to paying for a private GP at the New Victoria Hospital as I was unable to get through to the Groves on several occasions in the last two years.
Visited February 2025
Review titled Groves Medical Centre
Replied on 24 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Grove medical centre
Rated 1 star out of 5
by Murtaza Jan - Posted on 03 February 2025
When evar I call to book in appointment they say go by online when I book online. There’s no day then they say we well call u I’ve been waiting for 4 days no response from the gp
Visited January 2025
Review titled Groves Medical Centre
Replied on 03 February 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Rapid Health www forms
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2025
I filled in long questionnaire most answering none of the above. At the end there was no space for me to leave a comment. If i had been able to say "Hospital suggests I see GP for blood pressure check" I would have been happy to leave it to the automated system.
Visited January 2025
Review titled Groves Medical Centre
Replied on 27 January 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Quick efficient appointment
Rated 5 stars out of 5
by Phil Hogarth - Posted on 17 January 2025
Used the online triage system to report a suspicious mole. Got appointment within 5 working days. the clinical pharmacist was very polite, quick & efficient, confirming a specialist referral was needed. Have been referrred for the 2 week rapid check recommended by NICE. Very satisfied
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
I arrived about 10 minutes early and was called in almost immediately and I was seen by both a GP and a pharmacist, who both concurred as to my problem. I was prescribed medication and I was shortly walking out of the surgery confident that my fears of something more serious had been relieved. Very professional and efficient staff
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Quick appointment
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Used the online booking form and got a call from the practice with an appointment for the same day.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Great Practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
The appointment was brilliant. A kind and empathetic gentleman, which I felt listened to me and understood my fears and worries. I would highly recommend.
Visited January 2025
Review titled Groves Medical Centre
Replied on 27 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Extremely competent
Rated 5 stars out of 5
by Mark Dodson - Posted on 17 January 2025
Dr was very understanding and clear with his prognosis. He arranged for me to have a psa blood test immediately. the nurse was excellent too. She painleßly extracted the blood and informed me as to when and how I would receive the results. I now have a phone consultation on Tuesday to discuss the results.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.