Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unthinking response
Rated 1 star out of 5
by Clive Mence - Posted on 03 June 2025
After some years of not taking a prostrate drug, my Consultant at Kingston Hosptal has put me back on it. My request to the practice to reinstate the drug received the following unhelpful answer: 'If you require this medication, please complete a medical request form via our website to book an appointment with a GP to discuss your request.'
Visited June 2025
Groves Medical Centre has not yet replied.
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Review titled Very unhelpful person on reception
Rated 2 stars out of 5
by Michael Ziton - Posted on 27 May 2025
The receptionist was unhelpful and rude. They were unwilling to help even when I explained my wife was ill with cancer. On a second occasion the same person refused to listen until I insisted what I had to say first. On the third occasion I was sitting in the waiting room when they swung the door open like a maniac and ran out to a person outside on the corner.
Visited May 2025
Groves Medical Centre has not yet replied.
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Review titled Great practice, great nurse
Rated 5 stars out of 5
by Yoojin - Posted on 02 April 2025
I had an appointment and the experience was very pleasant. Staff/nurse were very welcoming, friendly, helpful and professional. The appointment went very well. I was guided thoroughly, provided with information related to the procedure I was going to have, not only that but she also answered my questions very thoroughly. The nurse was very cautious, caring and of course professional. I had a very pleasant experience at my GP today.
Visited April 2025
Review titled Groves Medical Centre
Replied on 07 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Excellent Well Woman Appointment
Rated 5 stars out of 5
by Sally - Posted on 14 April 2025
I have been seeing Karolina with issues concerning the Menapause. I feel so lucky to have a well woman nurse and facility avaliable to me at The Groves. Karolina is friendly,very understanding,compationate and knowledgeable with all the concerns I have had.She has helped me so much and I have finally found an HRT suitable for me.She is an asset to The Groves.Thankyou for everything Karolina.
Visited April 2025
Groves Medical Centre has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Janette Reed - Posted on 09 April 2025
When the on line procedure has been navigated successfully, staff are helpful. The call back facility has removed some of the stress associated with me getting an appointment booked on Monday 7 April.
Visited April 2025
Review titled Groves Medical Centre
Replied on 09 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Prompt and Comprehensive Attention
Rated 5 stars out of 5
by Joseph Farrugia - Posted on 27 March 2025
Concern was raised about my medications. An appointment with the in-house pharmacist was arranged immediately and I received good advice about the medications prescribed.
Visited March 2025
Review titled Groves Medical Centre
Replied on 27 March 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Very good practice
Rated 5 stars out of 5
by Graham Barker - Posted on 05 April 2025
Send within one day but wait for minor surgery 2 months. If there are three GPs with an interest in minor surgery why only 5 operations each week performed?
Visited March 2025
Review titled Groves Medical Centre
Replied on 09 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. Therefore I will share your feedback regarding minor surgery availability with the management team to review.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
This morning my husband and I both had our Diabetes Review. The doctor was clear and informative in a friendly and professional way; answering our questions and concerns thoroughly. Our whole experience was very positive. This Practice is always organised and efficient. The staff are friendly and helpful and operate in a professional manner; answering questions and concerns thoughtfully giving their utmost in a clean and welcoming environment.
Visited March 2025
Review titled Groves Medical Centre
Replied on 07 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Wonderful doctor
Rated 5 stars out of 5
by Anisa Ghauri - Posted on 06 March 2025
My doctor is a very kind and good person.She takes her time to make you comfortable.My Diabetes has improved a lot since I am seeing her.I would recommend her to all.
Visited March 2025
Review titled Groves Medical Centre
Replied on 07 March 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled A practice that listens and doctors that care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I have an ongoing issue, I can email in and request to see the same GP which is important and can organise an appointment in a sensible fashion and lead time. The GP shows real interest and care, listens, offers advice and is proactive as much as possible. I consider myself very lucky to have the groves as my GP surgery.
Visited February 2025
Review titled Groves Medical Centre
Replied on 04 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had