Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Emergency appointment
Rated 5 stars out of 5
by Good Service - Posted on 17 August 2023
Had an appointment with a paramedic; first class examination and explanation. Sent follow up text next day with results and told I could get another appointment if I still felt not well. Husband was there 8am this morning for another slot as I am still unwell, but so far I am happy with the service - thank you
Visited August 2023
Review titled Gps Healthcare
Replied on 25 October 2023
Dear Patient, thank you for your feedback and I am glad to hear you are happy with the care you have recieved. I have let the Site Manager know so that they can pass your comments on to the team. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The reception staff are always welcoming and helpful and it is always easy to check in on the machine. We were seen very promptly. The Clinical Practitioner we saw was very friendly, helpful and calming. He was very thorough in asking questions and in checking my child.
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear Patient, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am happy to hear that you have received the experience you expect from the team. It is with regret that we are faced with unprecedented demand and we are working hard to ensure we work efficiently to improve capacity across our practice, and introducing teams like the acute care team to help us increase capacity. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Impressive Practice
Rated 5 stars out of 5
by Roderick Cragg - Posted on 10 July 2023
Due to the kind and efficient reception staff, I was seen same-day by polite and receptive Paramedic for right side bruise-like back pain present daily and for several months. She ruled out kidney problem by manual feel (and urine sample) and suggested arthritic damage to a rib. She prescribed Diclofenac because Ibuprofen is not best for over 65s. She tested blood pressure and asked me to phone in with repeat home measurements when I was calmer. She kindly agreed to chase up Orthopaedic consultant for delayed in communication, result and consultation for my arthritic elbow MRI 6 months ago. You can read how conscientious and competent and respectful was this excellent Health Professional. I am very satisfied with this hard-working Service. Many thanks.
Visited July 2023
Review titled Gps Healthcare
Replied on 11 July 2023
Dear Roderick, thank you for your kind feedback, I will let the Site Manager know and share with the colleagues. I am glad you are happy with the service and were seen and your concerns were eased with the Paramedic. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled making an appointment
Rated 2 stars out of 5
by Rachel Murthi - Posted on 14 July 2023
Tried to make an appointment for my father today-non urgent. I can only make appointments on the day that appointments are released. Totally impossible to do this as I am en route to work at 8am on a morning and my father is unable to make an appointment himself. The system is ludicrous.
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear Rachel Murthi, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am sorry that you have not received the experience you expect. I can see that you have since seen a GP. It is with regret that we are faced with unprecedented demand and we are working hard to ensure we work efficiently to improve capacity across our practice. We are currently operating on an on the day service as our predominantly main way to book in, I am sorry this is not working for you I will forward your concern and share the feedback. We do have a call back system so that you do not have to wait on the phone. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
The staff and medical team was very helpful and polite and pleasant also clear with what was going on. Everything was explained in full what was happening and what needed to be do to try and sort out my problem.
Visited July 2023
Review titled Gps Healthcare
Replied on 11 July 2023
Dear Patient, thank you for your feedback, I am glad to hear you are happy with the service and also the colleagues you spoke to, I will share this with the colleagues. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Firstly I called up at 8 am and despite being in a queue over 30 someone called me back within the hour and booked me an appointment. I then saw a paramedic with the acute review team due to a worsening arm injury. The paramedic was knowledgeable, competent and most of all empathetic. The service from all members of staff was excellent, they were respectful and kind throughout. I’ve always been able to get an appointment with the GPS healthcare group and the reception staff as the first people I encounter have always been so so helpful.
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear Patient, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am happy to hear that you have received the experience you expect from the acute care team. It is with regret that we are faced with unprecedented demand and we are working hard to ensure we work efficiently to improve capacity across our practice, and introducing teams like the acute care team helps us increase capacity. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
Phoned twice this month for appointment, your booked. Then no call from a doctor. When I called later oh well doctors are going home now. Terrible service, no care
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear Patient, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am sorry that you have not received the experience you expect. It is with regret that we are faced with unprecedented demand and we are working hard to ensure we work efficiently to improve capacity across our practice. If an appointment is booked a Clinician will usually call at least twice. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Great reception staff doctors not listening
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Had a telephone appointment with a male doctor and I have expressed my concerns over my health but not willing to refer me to the appropriate hospital. This is serious what I’m experiencing but wouldn’t listen and told I’ve already been seen by another hospital. Don’t think this is right because surely the doctor has a duty of care towards myself.
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear patient, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am sorry that you have not received the experience you expect. If you could provide your identifiable details I can then look into this further for you. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Quick and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
We are registered at a different GPS surgery, but I was given an urgent appointment for my little girl at the village surgery. We saw a paramedic and a GP who were both lovely and looked after my daughter and got us really quick treatment. It was a really good experience. Thank you for your hard work.
Visited July 2023
Review titled Gps Healthcare
Replied on 28 July 2023
Dear Patient, thank you for your feedback, my name is Balvinder Devi, I am the Compliance and Governance Manager, I am happy to hear that you have received the experience you expect from the acute care team. It is with regret that we are faced with unprecedented demand and we are working hard to ensure we work efficiently to improve capacity across our practice, and introducing teams like the acute care team helps us increase capacity. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Superb care service
Rated 5 stars out of 5
by Claire Bennetts - Posted on 05 July 2023
I took my son to village surgery for an emergency appointment yesterday afternoon. Both reception and the paramedic we saw were so welcoming, and we were seen so quickly. The paramedic was thorough, extremely friendly, attentive to what we said and extremely helpful. You were fantastic. Well done Village surgery.
Visited July 2023
Review titled Gps Healthcare
Replied on 05 July 2023
Dear Claire Bennetts, thank you for your feedback, I will pass this on to the team and let the colleagues know. I am glad you were seen and you are happy with the service. Many Thanks Balvinder Devi Compliance and Governance Manager