Gps Healthcare - Ratings and reviews
Reviews
-
Review titled Disgusting
Rated 1 star out of 5
by Teresa Farr - Posted on 18 April 2024
Have been asked to speak with a doctor on more then five occasions about my medication which needs to be checked for me to gain the right dosage, for the past four months I have had to keep going back for blood test and each time been asked to get in touch with a doctor and each time I can not get a phone call back due to no appointments? What am I supposed to do when I need my medication checked and each time amount of dosage is upped. This is a life time medication so the amount needs to be correct which it clearly isn’t. All I ask is how do I get to speak with a doctor, this is the doctor asking me to contact them. Please can I have a doctors appoint phone call back. Thank you.
Visited April 2024
Gps Healthcare has not yet replied.
-
Review titled Gps Yew tree get my star rating to 0
Rated 1 star out of 5
by Asif Sohail - Posted on 14 March 2024
I have been trying to book appointment and calling from last two days. I am diabetic and need to see my GP however after 1 hour each on hold, practice disconnects the phone. Awful service by GPS
Visited March 2024
Gps Healthcare has not yet replied.
-
Review titled Telephone appointment system
Rated 3 stars out of 5
by Mrs C A Shovell - Posted on 27 March 2024
1 was told 2 months ago, that I would be receiving a hospital letter regarding a Dexa scan, that had been recommended by a physio appt in November 2023. I phoned surgery just before Christmas and was told nothing had been done, but she would follow it up. I received a message on 24 January, to make a GP telephone appt. I phoned, spoke to a lady after 37 mins, she asked me to hold 3 times. I explained that I had been asked to make an appt, she replied, none left try again tomorrow at 8.00am. I said, no sorry, I am not going through this again, to be told no appts. She said a nurse? would phone after 4.00pm. A very nice lady Dr did phone to explain, I would be getting a hospital letter, regarding the scan. I phoned on Fri 22 March, at 5.00pm. I said to the receptionist, I have to be quick as I've been on hold for 57 mins, she replied, I can see you've been on hold for 30 mins. I said that is not correct, my phone is saying 57 mins. I asked which hospital I should be getting a letter from, she replied you will have to phone yourself, gave me the appts no. or try a general 424 no. I need an appt for another health problem, but my heart sinks at the thought of phoning at 8.00am, being told I am number 30 in the queue, only to be told, no appts. I had an allergic reaction to the flu jab in October 2023. I ended up driving to the surgery, leaving home at 7.30am, facing very heavy traffic, arrived at Tanworth Lane, I was third in the queue, I was offered a paramedic appt at Cheswick Green. I said,I prefer to see a Dr. My fear was, the paramedic wouldn't recognise the spots on my hands and feet and would send me to A & E. I was granted a Dr appt, she confirmed what I thought and advised me accordingly. I just don't understand how the telephone system is being organised, it seems to be going from bad to worse.
Visited March 2024
Gps Healthcare has not yet replied.
-
Review titled Poor system
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I never leave bad reviews I usually just accept that sometimes things don’t work or go to plan but the more we just accept these things and don’t complain, bad services are just going to continue. what’s going on with GPS Healthcare? To ring on the dot at 8am to be told you are no 8 in the queue, to sit in a queue for an hour to be told there are no more appointments left. When I questioned the process I was told that you ring up and your call gets bounced around the gps surgery’s in the hope that the call gets picked up, I would have thought that all the calls go into a pool and are selected in turn? Which can’t be happening if you start at no 8 - it can’t take an hour for surely several practices to answer? I’m sure this comment will sit here with no one looking at it or any action taken! I can see I’m not the only one complaining about this. It a rubbish system especially when you have poorly children that need to be seen.
Visited March 2024
Review titled Gps Healthcare
Replied on 08 March 2024
I am very sorry to hear of the issues that prompted you to complain to the Site Manger in respect to access to appointments. I thank you for your time taken in raising these concerns, so we may learn and continue to improve services for all patients. I have addressed your concerns in my response below. Access to appointments We are continuously monitoring our phone lines and data and have recently amended our phone options to streamline and direct your call to the correct service, Although you no longer select the option for your preferred site you are still the same number in the queue and this will continue to count down in numerical order although you do not hear your position. The Triage system is in place to ensure you are signposted to the correct clinician in a timely manner. Once you have entered the queue there is no way to announce that triage is at capacity, however we do advise patients of this who call after we have reached capacity via a pre recorded message. We are also trialing a new scheme called Patchs, which can be found on our website, to enable patients to register with Patchs and submit requests via an online form as detailed below. In our continuous efforts to improve the patient journey and the way we provide healthcare services, GPS Healthcare are delighted to announce that we now utilise Patchs for online consultations. At this initial stage we are reviewing the system and processes to make continual improvements to the experience. The service will be available between Monday to Friday for a limited number of consultations. Online consultations allow a patient to submit their request via an online form. There is no need to wait in a phone queue or travel to the practice. The request will be sent to the practice, with questions and answers that specifically relate to the request placed. The information provided allows us to book the most appropriate appointment in the most appropriate time-frame. Patchs is an NHS-approved digital triage tool designed to enhance patient access, not sure what ‘Patchs’ is? Don’t worry, they are an NHS-approved software provider. GPS Healthcare use our communication software to contact their patients via SMS, email and the NHS App and for online consultations – all to give you better access to care. We want to make sure patients are getting the advice they need at the right time from the right person the first time they contact us about that medical issue. All forms are reviewed by our Acute Care Team, which includes Advanced Clinical Practitioners once they are received. This will then lead to an assessment of next steps needed in patient care. We will deliver a response by 6.30pm the next day and may be sooner, especially where an urgent assessment has been required.
-
Review titled Avoid.
Rated 1 star out of 5
by Patient - Posted on 27 March 2024
Getting an appointment in advance in pretty much impossible, it comes down to the fastest finger at 8am to dial in and try to get in touch with automatic reject calls once capacity is reached with no prioritisation, no human contact and not able to get seen unless you go private. I was rejected at 8:10 showing that they simply do not have the capacity. I am sure that it is a failing on a GP Practice when they are not giving the patient the ability to book an appointment in advance. When complaint to the local CCG, they manage to find me a future appointment miraculously, why is this not possible to all customers, when challenged they have said that they have rolled out in the past week an online triage system, but there’s no point having it if your patients are not aware of it, no message when phoning of alternative options for care, no letter in the post, text or email, they have out details to do this, it is just so poorly managed that this was clearly not possible. To top it off, I arrived at the practice just before closing time (but before closing nonetheless!) to find the doors locked and nobody able to help, or receive my slip. A 30 second job, which was unable to be accommodated again. I will be requesting a change in practice as I have simply ran out of patience with Yew Tree GPS.
Visited March 2024
Gps Healthcare has not yet replied.
-
Review titled Refuse to provide services
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Yew tree surgery.. Rang as advised 8:00 sharp 2 days in a row regarding a child urgent health issue, 2nd day was regarding 2 children aged 11 and 6.. waited for hours, came down to the surgery to check if their phones are working, to be told yes, hang up you missed the urgent appointments go away call 111 or go to A&E.. my family rarely uses the GP, perhaps 3 times over the past 4 years, because we know it is useless and a waste of time.. NHS contract must be reviewed.. not to mention a specific doctor there he is super extra rude to patients as if they are his slaves.
Visited February 2024
Gps Healthcare has not yet replied.
-
Review titled Helpful GP
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2024
Had an appointment with a GP the next day after being triaged using the practice's online service. The GP was very attentive and thorough in listening to the issue and explaining the next steps. It was greatly appreciated.
Visited January 2024
Gps Healthcare has not yet replied.
-
Review titled What service????
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Ring bang on 8am, either "user busy" or "sorry we cant take your call". This was between 2 different phones used. Finally 8.06am on call attempt number 326 (I'm not joking) I manage to get onto the phone queue. Do I get an appointment? Of course not, I wasn't "quick enough" apparently.
Visited January 2024
Gps Healthcare has not yet replied.
-
Review titled Very helpful within the current constraints on GPS.
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
V pleasant and helpful receptionist. Had to go to surgery as 30th in phone queue at 8am. Was offered face to face with paramedic within 2hours of request.
Visited December 2023
Gps Healthcare has not yet replied.
-
Review titled Review of phone callback needed
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
I have used the callback method twice now to save being sat waiting in a queue The first was for an appointment for my daughter struggling with her asthma, it was the afternoon and I never had a call back. We called 111 and took her to hospital instead. The other was for myself called at 8am, got the callback at 9:45ish and was told if I waned an appointment I should call at 8am - erm! I did! This was the callback from that queue! Clearly doesn’t work!!!
Visited November 2023
Gps Healthcare has not yet replied.