GOODCARE PRACTICE
Grand Union Village Health Centre, Taywood Road, Northolt, Middlesex, UB5 6WLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about GOODCARE PRACTICE.
Reviews
-
Review titled Professional staff
Rated 5 stars out of 5
by Gurpreet Singh - Posted on 28 May 2024
I recently visited the GP Surgery and had a fantastic experience. The staff were exceptionally friendly and professional, making me feel at ease from the moment I arrived. Highly recommend!
Visited May 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Prescribing Practitioner
Rated 4 stars out of 5
by Christine - Posted on 11 May 2024
Consultation with the younger female practitioner and it was great, she’s kind, helpful and empathetic. Such a breath of fresh air!
Visited May 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Friendly Quick Efficient
Rated 5 stars out of 5
by Nancy Man - Posted on 20 May 2024
My asthma doctor was helpful and friendly My ECG nurse and BP nurse were both kind and very efficient
Visited May 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
GP surgery is a team of professional and friendly staff. I never had any problem. My only concern is the booking the urgent appointment. Usually, it take around 30 to 40 minutes of hold before any staff member answer. This telephone appointment booking need to improve.
Visited May 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Rita eid - Posted on 23 May 2024
I like when they call me to remind me with any text I have to do for a better health,And also following my situation taking my medication in a proper way,With as making appointments to check my health setuation .
Visited May 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Great doctor
Rated 3 stars out of 5
by Zayn Mohamed - Posted on 24 April 2024
The doctor who saw my son was absolutely lovely, she took her time, made eye contact and actually checked my son thoroughly. I was very satisfied as she seemed to care which was nice for a change.
Visited April 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled The Dr that I saw today
Rated 4 stars out of 5
by Rhiannon - Posted on 16 April 2024
I saw a lovely Dr today for myself and last week for my daughter and she is lovely. She is a breath of fresh air to the surgery that, in my opinion, has gone downhill rapidly for quite some time now. They need more like her. She cares about what you say and listens intently and does not fob you off. She seems knowledgeable and if she didn’t know or was unsure on something she went and asked another doctor. Nothing felt too big for her today and I actually felt like a patient and that my Dr had genuine concern for my health (and my daughters previously) - I cannot say that for the rest of the practice as my previous experiences apart from my most recent two with this Dr have been appalling (drs and reception staff are quite frankly a joke and haven’t been giving their best for a while). Most time you’re left talking to Drs who don’t care and are quite rude. Goodcare practice needs more workers like this Dr who genuinely seem passionate about their job and are patient led. Thank you. I hope this gets back to you as the NHS needs tons more of you for our GP surgeries to improve.
Visited April 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled I Cannot Book appointment with gp
Rated 1 star out of 5
by Dean - Posted on 30 April 2024
I called at 8:32am 4 times , U called Mon waited on hold 54min They could not give me appointment it was fully booked. I Called on Tue, the same story this time i Waited to speak to Receptionist 1hrs and 15min, Receptionist Kept say Call the Next Day, I called on Wed Waited 1 ang half hrs. From 8:35am Till 10:02am. The same Receptionist told me to call the next day Again. I hardly go to the Gp I work 60hrs oer Week Pay alot of Texes and this is What I get from nhs I can't even get an Appointment to see my gp.
Visited April 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Poor service and lack of compassion.
Rated 1 star out of 5
by Sad customer - Posted on 25 March 2024
Not the first time and is the normal practise. Waited in phone line queue for 35 minutes, only to be told by receptionist fully booked by and hangs up the phone. Extremely rude and frustrating an appointment with the GP.
Visited March 2024
GOODCARE PRACTICE has not yet replied.
-
Review titled Ridiculous Phone System
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I have been trying to call the surgery since 8:34, waiting approximately 45/50 minutes to get through each time. Finally, I got to number one in the queue and then cut off!! This happened four times!!!! Each time, I get to number one, and then I get an alarm sounding bleep, and then I get cut off. I finally managed to speak to someone at 11:15 (the fifth time around), and all appointments were gone. I was told to call back again tomorrow morning or come down to the surgery at 8:30 and make an appointment. The receptionist just apologised in a very dismissive manner and said to call back, as there were no appointments; she skimmed over the fact that there were issues with the phone line and went on to say that if there is a cancellation, she'll get in touch; how is this a resolution? This is not the first time I have experienced this, and I'm sure it won't be the last! I spent over 2.5 hours trying to get through...and now I must start again tomorrow morning. Furious!!
Visited February 2024
GOODCARE PRACTICE has not yet replied.