Gloucester Road Medical Centre
Tramway House, 1A Church Road, Bristol, Avon, BS7 8SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Philip Day - Posted on 19 December 2023
Very personable experience. Made to feel at ease. Highly professional member of staff, who kept me informed and at every stage.
Visited December 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by Andrew Middleton - Posted on 02 December 2023
Very reassuring and professional. Considerate and personable. I had no problem with a student being present for an intimate examination.
Visited December 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Custom service is non-existent
Rated 3 stars out of 5
by Cpt Tom Harrison - Posted on 26 November 2023
I rang to book a blood test (having just got off the phone to my rheumatology consultant) I was asked by the consultant to add certain attributes to the blood test. I was told in a very rude manner that patients don’t give requests like this. That’s fine, it’s the rude manner that is the problem. Customer service is everything! It’s a real shame, the receptionist let down the GP’s at this medical Centre. It’s like the work ethic is patients are a nuisance and being rude is common place.
Visited November 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Friendly, efficient and professional service. The GP listened to my health issues and responded appropriately taking time to explain.
Visited November 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Was a good surgery but has gone down hill in recent years
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
I registered here many years ago and it was a good surgery. However, in the last 2-3 years it’s gone downhill. Getting an appointment is extremely difficult especially since they removed the ability to book online meaning you have to either attempt to use E-Consult or phone. Both of which are difficult for me. Furthermore, over the past 12-24 months I have often felt more of a burden due to attitudes from a couple of the doctors at the surgery. While I appreciate and understand that staff are under extreme pressure being made to feel like I was wasting time has made me think twice about seeking care in future. Especially as I have often delayed requesting an appointment because I using E-Consult confusing, and struggle to use the phone.
Visited October 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
Just to say thanks for the newsletter and raising awareness for the jabs and reminders for the summer months. Helpful. Also, like others, I have always found you to be a responsive and supportive surgery. Thank you
Visited July 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Superb practice
Rated 5 stars out of 5
by VickyC - Posted on 05 July 2023
First, I've always found receptionists helpful, friendly, professional and reassuring. The phone system works well, is reasonable and I rarely have to wait long to get an answer. The service from medical staff has been prompt and thorough. Recently,my query about a routine test was dealt with quickly and expertly, in more detail than I'd expected. Then a query about a joint problem resulted in an appointement with a practice physio, again thorough, detailed, expert and proactive and follow-ups organised. Members of my local community that also uses the practive give the same glowing reports. When I have friends whingeing about their GPs, they're so surprised when I explain how brilliant this surgery is. Thank you!!!!!!
Visited July 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Extremely good patient care
Rated 5 stars out of 5
by Lynda LOCK - Posted on 13 July 2023
So Impressed with the Doctor who was very thorough. The person I saw was very personable and easy to talk to. Am very impressed by the care given.
Visited July 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
The nurse was very patient with me as she explained how to complete the lung function test. She explained what I had done wrong and helped me complete each task She explained the results and advised me to get a GP appointment
Visited July 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by William Downey - Posted on 15 July 2023
Whilst the appointment booking service could be improved by reinstating the online method, once I got my appointment, the checking in and timely meeting with the doctor was excellent.
Visited July 2023
Gloucester Road Medical Centre has not yet replied.