Gloucester Road Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Jill - Posted on 20 January 2024
I was seen on time. The health care assistant was friendly and professional. After taking my blood she checked if I was alright with tape. I didn't feel anything and don't have any bruising
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
I was seen by my GP on time. The consultation was thorough and I did not feel rushed. I have been able to book a blood test for next week at a time if my choice.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Having just completed form to renew prescription
Rated 3 stars out of 5
by Robin J Marriner - Posted on 28 January 2024
Form would not submit and where i said i was a human kept changing the submission and it was not submitted. (refused submission). But some of the medicines expire this week
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Very Poor Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
I requested a letter from the GP and I received a text saying it weas ready to be collected. I was away with work so drove 45 minutes to collect it, but they couldn't find it, so I was asked to come back. Whilst I know these things happen, it was a significant waste of my time, for nothing but poor administration, so I logged an informal complaint, asking that the fee be waived. After making another 45 minute journey, I collected the letter, but hadn't had a response to my message, so paid, as it needed to be sent off. I asked the receptionist to chase a response for me. Whilst waiting, I had the letter returned by the people who had received it, stating that some information was missing. I then made a formal complaint and, after chasing a response again, I received a letter in the post, denying my request for a refund. Having laid out a very sensible argument why what they were saying was not reasomable and requested a reply via email, I received another letter, but from the GP, which felt very blunt. Whilst it said that they hold themselves accountable, this does not extend to actually making it right with the person it has affected. Whilst I am aware that the fee is both for their expertise and time, it appears that they do not value anyone else's time. It also appears that customer service or care is not high on their list of priorities, as it is clear that they'd rather this was escalated, rather than a compromise reached. Whilst this is representative of what I have experienced since being with them, it is disappointing nonetheless.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Good medical team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
Easily made appointments and had prompt referrals on to consultants in neurology and minor surgery (hernia repair). Follow up nursing care was good as was prescriptions including timely repeats.
Visited December 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Philip Day - Posted on 19 December 2023
Very personable experience. Made to feel at ease. Highly professional member of staff, who kept me informed and at every stage.
Visited December 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by Andrew Middleton - Posted on 02 December 2023
Very reassuring and professional. Considerate and personable. I had no problem with a student being present for an intimate examination.
Visited December 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Custom service is non-existent
Rated 3 stars out of 5
by Cpt Tom Harrison - Posted on 26 November 2023
I rang to book a blood test (having just got off the phone to my rheumatology consultant) I was asked by the consultant to add certain attributes to the blood test. I was told in a very rude manner that patients don’t give requests like this. That’s fine, it’s the rude manner that is the problem. Customer service is everything! It’s a real shame, the receptionist let down the GP’s at this medical Centre. It’s like the work ethic is patients are a nuisance and being rude is common place.
Visited November 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Friendly, efficient and professional service. The GP listened to my health issues and responded appropriately taking time to explain.
Visited November 2023
Gloucester Road Medical Centre has not yet replied.
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Review titled Was a good surgery but has gone down hill in recent years
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
I registered here many years ago and it was a good surgery. However, in the last 2-3 years it’s gone downhill. Getting an appointment is extremely difficult especially since they removed the ability to book online meaning you have to either attempt to use E-Consult or phone. Both of which are difficult for me. Furthermore, over the past 12-24 months I have often felt more of a burden due to attitudes from a couple of the doctors at the surgery. While I appreciate and understand that staff are under extreme pressure being made to feel like I was wasting time has made me think twice about seeking care in future. Especially as I have often delayed requesting an appointment because I using E-Consult confusing, and struggle to use the phone.
Visited October 2023
Gloucester Road Medical Centre has not yet replied.