Glebedale Medical Practice
Fenton Health Centre, Glebedale Road, Stoke on Trent, Staffordshire, ST4 3AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Booking an appointment, so easy.
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
I don't normally leave reviews but i wanted to let the Practice know how easy i find the new appointment system to work. As a working mum it can be difficult to have the time to sit in a queue on the telephone waiting to speak to someone. Today i filled out a form via the website and within 1 hours i recieved a link asking me to book an appointment which i was able to make after my working day. Fabulous!
Visited September 2024
Glebedale Medical Practice has not yet replied.
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Review titled Awful practice avoid
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
I had to leave this practice due to how absolutely awful the service is. I am now at Longton Hall Surgery and it is amazing, they go above and beyond which cannot be said for Glebedale medical practice. The triage system is an absolute joke. The receptionists and practice manager are the rudest people I have ever spoken to. They clearly all absolutely hate their jobs and think it’s ok to speak to you like something on the bottom of their shoe. The receptionists and manager both told me I wasn’t entitled to a doctors appointment for a condition I have diagnosed. They think they know it all despite having no medical training, hence why you want to see a doctor which is apparently not allowed. I didn’t even want an urgent appointment and was happy to have one the following week but they refused to give me one. My mum went to the surgery multiple times and was fobbed off every single time, turned out she had stage 3 cancer. I don’t know how this surgery is still able to operate, you’ve only got to look at their Google reviews to see how negligent and incompetent the staff are. This surgery needs looking in to asap.
Visited May 2024
Glebedale Medical Practice has not yet replied.
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Review titled Poor system
Rated 1 star out of 5
by Karen Hawley - Posted on 11 March 2024
I used the new triage system for the first time today. When I had no response by 2 o'clock I rang the surgery to ask why. I was told that doctor would look at my request and if it was urgent he would have contacted me,otherwise someone would ring me before 6 o'clock. Needless to say this never happened. I think I will definitely have to change my gp surgery. Don't know if they will be any better but can't be any worse
Visited March 2024
Glebedale Medical Practice has not yet replied.
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Review titled Great dr
Rated 5 stars out of 5
by Lisa - Posted on 27 March 2024
I saw the Dr yesterday at the Merton street practice , and by far the best consultation I have had , he listened and explained all things to me
Visited March 2024
Glebedale Medical Practice has not yet replied.
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Review titled Good Service As Always
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
I emailed for an appointment for my elderly mother stating her problems. I has a reply and a date for an appointment within a couple of hours. Admin as always we're courteous and helpful.
Visited June 2023
Glebedale Medical Practice has not yet replied.
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Review titled Thanks Merton Street Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I would like to thank the Nurse Practitioner for a very helpful appointment today. Your patient and professional approach was very welcome and I feel your advice will help me towards my recovery.
Visited May 2023
Glebedale Medical Practice has not yet replied.