Framfield House Surgery - Ratings and reviews
Reviews
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Review titled Exceptional from a patient perspective
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
As a patient I have always found Framfield House to provide a very good service. When I last contacted reception I did not have to wait very long to speak to someone, which is usually the case and the reception staff member I spoke to was polite, professional and efficient. Previous interactions have been the same. The various doctors who have been involved in my care have mostly been very sympathetic and I cannot thank the practice enough for the care it has provided not only to myself but to wider family members over the years. Keep up the great work!
Visited April 2024
Framfield House Surgery has not yet replied.
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Review titled Great Surgery
Rated 5 stars out of 5
by Mrs M Griffiths - Posted on 11 March 2024
We have been registered with Framfield for around 18 months now and the care is always exceptional! I needed an appointment for my son this week and it was the first time he has attended this surgery. Arranging the appointment was swift and very professional from the receptionist and the Nurse was just exceptional. Seen 5 minutes early, straight away she put him at ease, so friendly and down to earth, swiftly diagnosed his problem and sorted the medication! Upon chatting realised he was also struggling with very sore lips and sorted him something for that too! Above and beyond patient care! A recent appointment for myself with Dr G was another perfect example of how to treat your patients. She was reassuring, so friendly and just completely put me at ease. I am so pleased we made the move to Framfield!
Visited March 2024
Framfield House Surgery has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Claire - Posted on 11 March 2024
Had a bad head injury from falling on uneven paving,went to Surgery asking to see/speak to a Doctor, the receptionist asked for me and reported back I had to go to A&E as it was a 'head injury'.At no point did any member of medical staff come to see me,check on how I was or what state I was in.I was in pain, alone and had sustained an obvious injury to my face/head there was total lack of concern or care from the Surgery.
Visited February 2024
Framfield House Surgery has not yet replied.
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Review titled So kind and thoughtful
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
What a a great surgery. All the staff I’ve seen over the past few years have been great. Recently I saw a female doctor who absolutely brilliant, really happy, bubbly, and friendly too. I arrived feeling pretty low and I left feeling much happier and reassured. She also sent me to see a nurse straight away who was also so friendly and reassuring. Thank you :-)
Visited February 2024
Framfield House Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
Really good experience at Framfield- all staff have been patient, efficient and caring/understanding of personal circumstance.
Visited December 2023
Framfield House Surgery has not yet replied.
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Review titled Excellent attention
Rated 4 stars out of 5
by Mrs P Roach - Posted on 29 November 2023
My daughter rang the surgery on Monday morning as both my husband and I were feeling unwell. Within 2 hours the nurse practitioner called at the house and calmly did all checks and blood test She was very reassuring and gave clear instructions on dealing with my husband.s chest infection. Another visit to check on my husband’s progress and a check on my cough too which resulted in my chest infection diagnosis. Both of us were given antibiotics and asked if there was someone able to get them. Since then we have had 2 phone calls to discuss progress . The attention has been very reassuring and thanks to Framfield Surgery for the excellent care.
Visited November 2023
Framfield House Surgery has not yet replied.
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Review titled Disappointing visit
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
I came in with my Grandma, a 92 year old who struggles to walk so was holding onto my arm. And the staff had 0 pleasant customer service towards her, speaking to me instead of her. Treating her as if she was a child, when asked if they could come closer so she could hear them it was just a no. The allied health physio team were also the same. There needs to be more care for the elderly, I was in the queue and overheard a conversation between an old man and the receptionist and that also left me feeling frustrated. The man clearly just wanted help and the receptionist was acting much like a robot. Having been a receptionist myself I know it can be a demanding job but good customer service goes a long way. Especially for the elderly, more respect and good manners would not go a miss.
Visited November 2023
Framfield House Surgery has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by katiegamble@btinternet.com - Posted on 15 September 2023
The previous evening my husband had a worrying condition which prompted me to phone our doctor’s practice the following morning. I phoned at 8:00am the time recommended and explained my concern to a very sympathetic receptionist . She listened attentively and offered a 9:10am appointment that day . At the appointment a GP at the Practice dealt with the problem and suggested he’d contact an NHS specialist for confirmation and advice and sought our approval which we gave. After a worrying 12 hours my husband and I left the surgery reassured that we’d seem a GP promptly , had excellent medical care and reassurance and he had advised us to contact him if needed. We thoroughly recommend our Practice.
Visited September 2023
Framfield House Surgery has not yet replied.
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Review titled Supportive Helpful appointment
Rated 5 stars out of 5
by Cathie Taylor - Posted on 04 September 2023
After waiting a while to reach Reception they could only offer me an appointment with a paramedic. I accepted it as I was really suffering but was apprehensive as felt I needed a GP. In fact she was very patient, understanding and thorough. Her knowledge of my condition and medications was good but she called a GP in to check and prescribe for me. Very helpful and much better than a long wait to speak to my GP.
Visited September 2023
Framfield House Surgery has not yet replied.
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Review titled Great and a very Professional Practice
Rated 5 stars out of 5
by Vanessa Kimberley - Posted on 12 July 2023
Both me and my Husband have received exemplary service with receiving on the day appointments, follow up telephone calls, and nothing but kindness and helpfulness from all the members of staff. We feel we are very lucky to belong to this practice.
Visited June 2023
Framfield House Surgery has not yet replied.