Framfield House Surgery - Ratings and reviews
Reviews
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I have recently moved from London where I frequently found it difficult to get an appointment. Not only was I seen on the same day, but was able to discuss multiple problems in one appointment. All members of staff were friendly and helpful. Though I don’t wish to be in need of a doctor anytime soon, I know that it will be a pleasant experience when I do. I would highly recommend this practice.
Visited January 2023
Review titled Framfield House Surgery
Replied on 03 April 2023
Thank you for taking the time to post this review. It is so valuable for us to receive feedback so we can continue to improve our service. It is sometimes possible to deal with multiple problems in an appointment but this depends on the complexity of the issues but we will always offer a further appointment if this is not so. All our clinicians try to keep to appointment times so not to keep other patients waiting although this is not always achievable due to the nature of our business. I'm pleased to hear that you found the staff friendly and helpful.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Rang up at 8am & received appointment that day for my child. The number of people on phone line ahead of me (40 ish) was daunting, yet surgery clearly had well staffed lines as queue moved quickly. All interactions were empathetic and professional. Thank you!
Visited December 2022
Review titled Framfield House Surgery
Replied on 03 April 2023
Thank you very much for taking the time to post this review. We value all feedback at the surgery to enable us to continue to learn how we can improve our service. I can appreciate to hear it was daunting to be number 40 in the queue but we have around 10 call handlers at 8am and so that is how the queue moved quickly for you. I'm pleased to hear you found the team professional and empathetic.
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Review titled Fantastic Doctors Nurses &Staff
Rated 5 stars out of 5
by Michael - Posted on 04 November 2022
At a previous surgery for 40+ years and seeing a rapid decline I finally transferred to Framfield House Surgery, what a difference, the doctors are great, treating everyone as an individual’s they are understanding empathetic and very professional. The reception staff are very polite and try to accommodate your needs. The Secretaries go to great lengths to chase up hospital departments in order to get results. This is a fantastic surgery. I would highly recommend Framfield House Surgery. Thank you. Michael from Martlesham.
Visited November 2022
Review titled Framfield House Surgery
Replied on 03 April 2023
Thank you for taking the time to write this review. We value all feedback at the practice as this provides us with learning to continue to improve. Our vision is to provide excellent medical care to all our patients in a welcoming environment and as efficiently as possible. It is therefore lovely to hear when we have met this vision.
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Review titled Fabulous practice
Rated 5 stars out of 5
by Roz - Posted on 19 October 2022
In light of all the negativity surrounding GP’s and practices I feel compelled to write and highly commend the fabulous service I have received at Framfield. I have always been able to book a telephone appointment when I’ve needed one, had timely responses via E-consult and been able to book face to face appointments on the day. The reception staff have always been kind and helpful and my GP has been outstanding. In view of the enormous challenges the team must face I cannot speak more highly of the practice and would have no hesitation in recommending them. Well done to the team.
Visited October 2022
Review titled Framfield House Surgery
Replied on 03 April 2023
Thank you for taking the time to post this review of the practice. We value all feedback at the practice as this enables us to strive to improve. We always try our best to provide a timely and efficient service and it is a pleasure to hear when we have succeeded in doing this in a kind and helpful way too.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
I rang the surgery for an appointment and received a telephone appointment on the same day. Blood test booked, results back in a couple of days and saw my GP the day after. Highly recommend this surgery. We always receive prompt treatment.
Visited September 2022
Review titled Framfield House Surgery
Replied on 03 April 2023
Thank you for taking the time to write this review. We always appreciate patient feedback as this helps us continue to improve. We try very hard to meet the needs of our patients and I'm pleased to hear that you were happy with the service that you received.