Foxhill Medical Centre - Ratings and reviews
Reviews
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Review titled Kind, helpful and professional
Rated 5 stars out of 5
by Helen - Posted on 14 November 2023
I attended for routine blood tests on 13th November. As has always been my experience with all the staff there, the nurse was kind, patient and professional. She went out of her way to discuss my concerns with a GP and arranged further tests and an appointment. I’ve always found all the staff there - GPs, nursing staff and reception staff - to be genuinely caring and trying to their best under what have been very difficult circumstances for both patients and staff over recent years. I’m very grateful for the care they all provide. Thank you
Visited November 2023
Review titled Foxhill Medical Centre
Replied on 15 November 2023
Hello Helen Thank you for your kind comments which I will share with all of our team. It's great to read such wonderful feedback about our team, (they truly are brilliant) and to hear that what we do is valued. Best wishes Marie Wragg Business Manager
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Review titled Praise and admiration
Rated 4 stars out of 5
by Linda Humphries - Posted on 13 October 2023
I would like to take this opportunity to give praise to all reception staff at Foxhill . All the girls greet you with a smile and try there best to fit you in with an appointment. Iv never known such pleasant receptionists . All the doctors are lovely, use first name terms to reassure you . Not forgetting the nurses , warm and friendly and so very gentle with the needle . I have vaccination last wk and never felt a thing . … Be weary of a particular member of clerical staff , have a witness to any conversations in the office .
Visited September 2023
Review titled Foxhill Medical Centre
Replied on 18 October 2023
Dear Mrs Humphries Thank you very much for taking the time to leave such a positive review. Your kind comments will be shared with the team here at Foxhill Medical Centre. I note your closing comment regarding a member of the clerical team and should you wish to discuss your concern further or raise an issue, please contact me on the practice number. Kind Regards Natalie Wilkinson Assistant Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Paul Goodall - Posted on 08 August 2023
Difficult to make an appointment, much better when there was a drop in system. But if the symptoms appear to be serious there are out of hours appointments at nearby surgeries.
Visited August 2023
Review titled Foxhill Medical Centre
Replied on 11 August 2023
Good morning and thank you for taking the time to leave us a five star review. We appreciate your comments and also recognising that we care navigate effectively. Unfortunately, the demands on our service are at an unprecedented level and we are constantly looking at ways to adjust to these demands. Thank you for positive review. Natalie Wilkinson Assistant Practice Manager
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Tom Gott - Posted on 20 June 2023
Everyone from receptionist to Drs couldn’t ask for any more help from Foxhill Medical Centre helping me to recover from cancer and other issues everything confidential and dealt with a feeling of real concern Keep up the fantastic work everyone from Mr Tom Gott & Mrs Ann Gott
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 21 June 2023
Thank you very much for taking the time to leave such positive feedback. As a practice we strive to provide the best patient care possible and your comments are greatly valued. I will share your feedback with the rest of the team here at Foxhill Medical Centre. Kind regards Natalie Wilkinson Assistant Practice Manager
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Review titled Very understanding
Rated 4 stars out of 5
by Grant Padley - Posted on 14 June 2023
I was terrified to have my blood test but the lady who took it was extremely caring and understanding and made the experience very comfortable for me.
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 21 June 2023
Thank you very much for taking the time to leave such a lovely review. We greatly value your feedback and your comments have been passed to the staff member who carried out your blood test. Kind Regards Natalie Wilkinson Assistant Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Beth Simmons - Posted on 27 June 2023
Everyone is so kind, you can see how busy they are but they always go out of their way to try to help.
Visited June 2023
Review titled Foxhill Medical Centre
Replied on 28 June 2023
Thank you so much for taking the time out to leave such a positive review. As a practice we strive to give the best patient care possible and your comments are greatly valued. Your Kind word will be shared with the whole team. Kind Regards, Carla Rose Assistant Practice Manager
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Review titled Worst paractice ever
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
This surgery is still working in pandemic timetrying to get an appontment is impossible. Receptionists talk down to patients. Surgeries are supposed to be back to normal now. Patients should be able to get an appointment now when we ring. Someone needs to tell Foxhill that. Why are we still having to speak to a Dr first before we can get an appointment. I have just been told by a Dr to go to the walk in in town! At 70years old!! I thought the surgery had bettered itself by getting all new Drs. It seems that they have morphed into the surgeries way of working. Foxhill, take note. Appointments are back to being made when a patients tries to book one
Visited March 2023
Foxhill Medical Centre has not yet replied.
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Review titled Receptionists vile
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
The receptionists speak to you horrendously. I rung to ask about a phone appointment I hadn't recieved and was told to ring at 8.30 to book one because she can't find this one. When I told her she isn't understanding as these are regularly 2 week appointments with my specific doctor for a specific issue, I was told she was hanging up because the conversation is not going anywhere. She refused to email the doctor to check why the appointment hadn't happened and when I asked if I could explain it to someone else I was told No.
Visited November 2022
Foxhill Medical Centre has not yet replied.
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Review titled Practice good/ seeing a doctor very poor
Rated 5 stars out of 5
by Brian Gaines - Posted on 05 October 2022
For my flu and COVID injections the organisation was brilliant. Trying to see a doctor is very very very poor
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Hello Brian Thank you for your feedback. I'm sorry to hear that you've had difficulty getting an appointment. We know that it can be difficult to get an appointment at times when all of our appointments have been booked already by other patients. I'd like to assure you that we are doing everything we can with the funding available to us. We would love nothing more than to have more appointments available but unfortunately there is no extra funding from NHS England/the Government to provide these. Our data does show that we have provided 20,000 more appointments in the past year compared to 3 years ago (67% more appointments) but this is still not enough to meet the huge increase in patient demand. Best wishes Marie Wragg Business Practice Manager
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Review titled Flu jab in and out in a minute!
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Went for flu jab in and out in minutes. Can't comment on general service as you can never get through on phone and when you do appointments have gone. Should bring back the morning drop in for working people
Visited October 2022
Review titled Foxhill Medical Centre
Replied on 06 October 2022
Good Morning Thank you for taking the time to leave such positive feedback. It's great to hear you had a good experience during your visit for the flu vaccine. We are always happy to receive patient feedback and also suggestions. Best Wishes Natalie Wilkinson Assistant Practice Manager