Fisher Medical Centre - Ratings and reviews
Reviews
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Review titled Slow Service
Rated 1 star out of 5
by Shirley Phillip - Posted on 02 April 2024
Last year it took two days to get a phone call regarding my prescription revue. This year it is taking 35. I put the request in 7 days ago and today (1.4.3024) I was given a phone appointment for the 30th. What's changed since last year? This is ridiculous!!
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Shirley I am sorry that you had a wait for your appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available with our Pharmacists. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Rose Patient Experience Team
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Review titled Good Doctor
Rated 4 stars out of 5
by Jean Mcquillan - Posted on 24 April 2024
I would like to thank the doctor whom saw my husband yesterday Tuesday 23 April. The doctor was firm and thorough, she listened to us and we can't thank her enough. I apologise though because I can't remember her name.
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Jean Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Rose Patient Experience Team
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Review titled Lengthy questionnaire and not heard back days later
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Completed the lengthy questionnaire Tuesday morning and still waiting to hear back Saturday. The automated email says not to contact them again if don’t hear anything but how long am I supposed to wait before I have to submit again? Rubbish service and considering moving to a practice where I can speak to someone.
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You will be informed of the outcome by SMS, email or a telephone call from a Patient Service Assistant. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointed
Rated 2 stars out of 5
by David Ward - Posted on 10 March 2024
Telephone app. requested, was under the impression from what I read that I would receive a call within 24 hrs, this never happened!! 6 days later I am still waiting. I am still waiting!!!
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear David, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You will be informed of the outcome by SMS, email or a telephone call from a Patient Service Assistant. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I had a asthma telephone review booked for 2pm (apparently from Howarth) it was changed to 12.55 (apparently from silsden) having waited an hour for the call, and not receiving it, I phoned fisher medical, and waited 40 mins for the call to be answered, only to be told they would pass a message on! Asked if I could wait on the line while she got a reply I was told she had to do it online so wouldn’t be possible. This asthma review is 2 years overdur! I also had a different appointment cancelled yesterday & have to wait for a letter for a new appointment! What on earth has happened to being able to speak to a competent human being? The girl on the phone was very polite but of no use Whatsoever… and probably been paid min wage to eventually take calls
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Contacted by the surgery to have a blood test which they booked for me at a nearer practice, only to find that it had been cancelled, not by me I might add, how can something as simple as this go so wrong. Why can’t we go back to the old way, why change something that worked perfectly well?
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible service
Rated 1 star out of 5
by Pamela - Posted on 10 February 2024
Filled an online form in which was rather difficult as it’s a specific problem that they don’t list, she was off school so needed seeing within a few days as to not miss too much school. It got a message stating I would be contacted…. I waited, and waited…… and waited. A week later still no call from the gp! I rang up instead and was on the ‘call back’ because the phone line was busy, I got a call back but they hung up within 2 seconds of me answering the phone. This ‘new system’ is a disaster and I don’t blame any patients for choosing another health care provider that you can actually speak to.
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Pamela Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Complete waste of time
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
Had bad pain in my side filled online form and was told they would be intouch, over two weeks and still waiting. This gp surgery do not care at all
Visited February 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Modality system not fit for purpose
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
I filled in online Medial Centre appointment request on 19th February 2024. I received a text message to my land line saying I would receive an appointment within 2 to 4 weeks. That was 6 weeks ago and I have heard nothing more. My second complaint is about referral system. Previously if someone was referred to a Consultant or Specialist the report would automatically be returned to the person at Medical centre who has sent the referral with a copy to the patient. Not any more. I was referred to a surgeon based in Leeds. I got my copy but my Dr did not It was addressed to a Dr. in Keighley. I had a query about something in my copy. I contacted the person who had referred me and was told that my Dr had not received the letter. I the had to make two calls to Leeds without success. I then rang the Secretaries (2 were always based at Fisher. ) Not any more. You have to ring Modality at Keighley ! A very nice lady told me all letters now go to Modality and they sort them out and send them to the right Surgery and not to worry Fisher would get it. I asked if they usually take one month to arrive. Oh no she said that is not right and she said she would ring Leeds to get my Drs copy. True to her word I got another copy this time the original addressed to Fisher. This took one e mail and five phone calls. What sort of a system is that such a waste of time. I actually worked at my Drs for ten years leaving 25 years ago when it was a wonderful family concern you could get an appointment same day or next and nearly always with the same Dr. which saved time because now you usually get someone different who has to take time to read previous notes. I cannot complain about the Doctors if you manage to get an appointment. I have found them very considerate and kind. It is just Modality system I feel sorry for the Doctors reading all the complaints. Do they not have any say in the system ? I just hope I do not have to wait much longer for an appointment as things have been mounting up and I will need longer than ten minutes to try and sort me out
Visited February 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Absolutely rubbish none service
Rated 1 star out of 5
by Kevin Griffiths - Posted on 22 February 2024
I've been trying for three weeks to get an appointment at Fisher Med Centre. What a joke. You get put in a never ending queue and the supposed ring back system is totally and utterly, been told I can't say what it is. You go online after half an hour of searching, only to find that the so called service is not working until a date in the future. I needed urgent advice but may aswell whistle in the wind. I'm taking this up with my local MP as Fisher Med centre is not fit for purpose.
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Kevin Griffiths I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team