First 4 Health Group - E7 Health - Ratings and reviews
Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
Is the second time that i have to wait over than 30 minutes with a newborn. Yesterday we had an appointment for 12.20 for our 6 week old baby and we were only seen at 12:50. Appointments timings are not respexted at all and there is not even a system to prioritise vulnerable people in case of delays.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Patient, We apologise for the inconvenience you experienced during your recent visit. We understand how challenging it can be to wait, especially with a newborn, and we're very sorry for any frustration caused. While we strive to maintain punctuality, there are occasions when clinics may run late due to unforeseen emergencies or appointments that require more time than anticipated, however, it's essential that our patients are kept informed in such situations. We are very sorry if you were not kept updated by our team on these occasions, as per our standard protocol. Your feedback is important, and we'll use it to improve our internal communication processes to ensure that patients are promptly informed of any delays and provided with the necessary support and information. We appreciate your understanding and patience, and are committed to making improvements based on your feedback; thank you for bringing this to our attention. If there's anything further we can do to address your concerns or if you need assistance in any way, please don't hesitate to reach out to us directly. Your comfort and satisfaction are important to us, and we hope for the opportunity to serve you better in the future. E7 Health
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Review titled Care at e7 health
Rated 4 stars out of 5
by RONA LOTAN - Posted on 24 April 2024
Me and my family have been seen by your staff for a few years now and appreciate the time and effort invested in us. We have been always treated with care and respect. At my son's last appointment the Dr was very kind and caring and provided all the information we needed.
Visited April 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Amazing job well appreciated.
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I was seen within 15 minutes or so and was welcomed with a smile and courtesy was asked if I wanted to have a chaperone for support. Went well beyond to address my needs post treatment ensuring that I am well looked after.
Visited April 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Recent appointment
Rated 5 stars out of 5
by Ifnaz bibi - Posted on 05 April 2024
My Doctor was very helpful, listened to everything I had to say and explained things simply to me. I was also more grateful because once they did the telephone consultation they felt a face to face appt was needed and as such booked me in the very next day.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Ifnaz, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your doctor provided helpful guidance, listened attentively to your concerns, and took the time to explain things clearly. Your comfort and understanding are so important to us, and we're thrilled that you felt well taken care of during your appointment. We're also glad that our team swiftly arranged a face-to-face appointment for you when needed, demonstrating our commitment to providing timely and personalised care to our patients. Your feedback means a lot to us, and it motivates us to continue delivering high-quality service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our team. We really appreciate your trust in our surgery and look forward to serving you again in the future! E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Good with there patients caring and very supportive should of joined them a longtime ago very impressed
Visited April 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by T J - Posted on 01 April 2024
I saw the HCA for my diabetic review a day ago. She was patient, gentle a good listener and made me feel comfortable and relaxed as she examined my feet and do my blood pressure test. She asked me questions about my health and gave me time to explain it to her. I've always had good experiences with everyone at the surgery. Admin staff are very well trained and friendly, and I appreciate the care I get from the doctors. Thank you everyone
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 04 April 2024
Dear Patient, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your recent diabetic review with our Healthcare Assistant was positive and that you felt comfortable and relaxed throughout the process. Providing compassionate and attentive care to our patients is so important to us, and we are delighted that our HCA was patient, gentle and attentive during your appointment. Your feedback about the quality of care you received from our administrative staff and doctors is truly appreciated. We are fortunate to have such a dedicated team who are committed to providing excellent service to our patients. Our team works hard to create a welcoming and supportive environment for all our patients, and we are glad that we were able to meet your expectations on this occasion. Thank you once again for your kind words and for choosing our practice. We look forward to continuing to provide you with exceptional care in the future. E7 Health
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Review titled Good Practice
Rated 5 stars out of 5
by T AHMED - Posted on 25 April 2024
I was seen both by the care assistant and the doctor, both were very professional and caring towards my needs
Visited April 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Amazing General Practioner
Rated 5 stars out of 5
by Kute - Posted on 25 April 2024
The General Practitioner demonstrates amazing patient care. Her professionalism and dedication for patient wellbeing is second to none. This is further highlighted with patient aftercare where she left no stone unturned in delivering the best possible service from a National Health Service Doctor. Will definitely be going back and recommending her to family & friends. Well done with her appointment at the Practice. A further small mention for the Practice Manager, who demonstrated outstanding senior leadership in following up patient concerns around waiting times, polite and professional and the go to person for all non-clinical matters.
Visited April 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Katarzyna - Posted on 14 April 2024
I recently had a vaccine appointment in this practice and it went really smoothly. The nurse patiently answered all my questions and the appointment involved no extra queuing.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Katarzyna, Thank you for sharing your experience with us! We're pleased to hear that your vaccine appointment went smoothly and that you found our nurse to be patient and helpful in addressing your questions. Ensuring a seamless and efficient experience for our patients is always our goal. We really appreciate your feedback; it inspires us to maintain the high standard of service that we strive for. Thank you for taking the time to share it with us. If you ever have more questions or need further assistance, please feel free to reach out to our Patient Care Team. We value your trust in our surgery and look forward to continuing to meet your healthcare needs. E7 Health
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Review titled A very good practice
Rated 5 stars out of 5
by Tony Amable - Posted on 26 March 2024
I'm always made to feel comfortable, I'm listend to and all my questions are answered. Everything is taken into account regarding my Health and safety. Everyone show care and attention and provide a very professional attitude towards your problems. I always live with the confidence that I'm very well looked after. You will be seen as often as is needed to make sure everything is going to plan. The surgery offers a very professional service.
Visited March 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Tony, Thank you very much for your outstanding 5-star review! We're thrilled to hear that you consistently feel comfortable and well-cared for during your visits to our surgery. It's important that all our patients feel heard, understood, and safe and we're delighted that you've experienced this on your visits to our surgery. Your confidence in our team and our commitment to your health and safety mean a great deal to us. We're dedicated to providing professional and attentive care to all our patients, and we're grateful for the opportunity to support you. If you have any questions or need assistance, please don't hesitate to reach out to our team. Thank you for your kind words and for choosing our surgery. We look forward to continuing to provide you with excellent service in the future! E7 Health