First 4 Health Group - E7 Health - Ratings and reviews
Reviews
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Review titled A very good practice
Rated 5 stars out of 5
by Tony Amable - Posted on 26 March 2024
I'm always made to feel comfortable, I'm listend to and all my questions are answered. Everything is taken into account regarding my Health and safety. Everyone show care and attention and provide a very professional attitude towards your problems. I always live with the confidence that I'm very well looked after. You will be seen as often as is needed to make sure everything is going to plan. The surgery offers a very professional service.
Visited March 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Tony, Thank you very much for your outstanding 5-star review! We're thrilled to hear that you consistently feel comfortable and well-cared for during your visits to our surgery. It's important that all our patients feel heard, understood, and safe and we're delighted that you've experienced this on your visits to our surgery. Your confidence in our team and our commitment to your health and safety mean a great deal to us. We're dedicated to providing professional and attentive care to all our patients, and we're grateful for the opportunity to support you. If you have any questions or need assistance, please don't hesitate to reach out to our team. Thank you for your kind words and for choosing our surgery. We look forward to continuing to provide you with excellent service in the future! E7 Health
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
I had great experience in my surgery and the doctor listen to health concerns and looked over my previous medical history and gave me her best advice and referred me for a second opinion
Visited March 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Patient, Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great experience during your visit to our surgery. Listening to our patients' health concerns and thoroughly reviewing their medical history are integral parts of our approach to care, and we're glad to hear that you felt heard and supported by our doctor. Referring you for a second opinion shows our commitment to ensuring you receive the best possible care and treatment options. We are glad that the service you received in your appointment met your expectations. If you have any further questions or need additional support throughout your healthcare journey, please don't hesitate to reach out to us. We're here to assist you every step of the way. Thank you for choosing our surgery; we look forward to continuing to provide you with excellent care in the future! E7 Health
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Review titled A well organised Gp Practice
Rated 5 stars out of 5
by Paul purcell - Posted on 13 March 2024
My visit to see Dr yesterday was conductive . He reassured me and went through my medical issue with me and explained everything I needed to know . He answered all my concerns. I left the surgery with peace of mind . I highly recommend this practice.
Visited March 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Paul, Thank you for your outstanding 5-star review! We are delighted to hear that your visit with the doctor was positive and reassuring. Providing thorough explanations, addressing concerns, and ensuring our patients leave with peace of mind are priorities for us and we're glad that the doctor you saw could meet your needs during your appointment. Your recommendation means a lot to us and we're really grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice;we look forward to continuing to provide you with excellent care! E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Paresh Gandesha - Posted on 08 March 2024
I was seen well before appointment time, The GP who greeted me with great dignity and the GP carried out through examination related to my symptoms
Visited March 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Paresh, Thank you for your 4-star review! We are delighted to hear that you were seen promptly and that you had a positive experience with our GP and the examination related to your symptoms. Providing timely and thorough care while treating our patients with dignity is always our goal, and we're pleased that we could meet your expectations. If there are any areas where you feel we could improve to earn that extra star from you, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide the best possible care to all our patients. Thank you again for taking the time to share this review with us. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
The nurses is very professional in all aspects of their job. Asked questions how I’m feeling, any problems. Very gentle when taking off my bandage and putting gloves on often at each stage. The treatment room is very clean. The receptionist are very polite
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Patient, Thank you so much for your glowing 5-star review! We're delighted to hear about your positive experience with our nurses and receptionists. We are committed to providing excellent care to all our patients and are pleased to hear that your professionalism, gentleness, and cleanliness of our team and surgery stood out to you on your recent visits. We're pleased that our nurses were attentive to your needs and provided gentle care during your visit and your kind words about our receptionists' politeness are greatly appreciated. We strive to create a welcoming and courteous atmosphere from the moment you walk in. Thank you for choosing our practice and for taking the time to share your feedback with us. If you have any questions or require assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future! E7 Health
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Review titled Long waiting time for appointment
Rated 4 stars out of 5
by Gabriella Rosenfeld - Posted on 03 February 2024
I was very happy with my GP as he listens, he cares, he is interested-, and invested in to figure out what could be the health issue and the root cause of it. And he is acting accordingly, he refers the patient for further investigations, tests, etc.... My only issue with the practice is the long waiting time to be able to get an appointment. I rarely visit the practice but when I do it's almost completely empty! So I don't understand why I can't be seen by a doctor on the same day in this practice if I need a medical help for a health issue? Why do I need to go to an A&E in a hospital and put an extra pressure to an already extremely busy medical team when I'm not in life threatening condition but my health issue still needs inspection and can't wait for a week to seen by s medical professional?????
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Gabriella, Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with your GP and felt listened to and cared for during your visit. We understand your concerns regarding the waiting time for appointments, and we apologise for any inconvenience this may have caused. While our waiting room may appear empty at times, it doesn't necessarily reflect the availability of our clinicians, as they may be attending to patients via telephone clinics, handling administrative tasks, or specific appointment types that require longer durations. Regarding your concern about being seen on the same day, we want to assure you that your health and well-being are our top priorities. While we strive to offer same-day appointments where possible, there are occasions when it may not be feasible due to existing commitments or the nature of the health concern. In such cases, our team may refer patients to the A&E department if the health issue requires urgent attention or specialised treatment that we cannot provide, or if we do not have an available appointment within a suitable time frame for the specific health concern mentioned. We apologise for any inconvenience or confusion this may cause and assure you that we are constantly working to improve our appointment scheduling processes to better meet the needs of our patients. Thank you for your understanding and for trusting us with your healthcare needs. If you have any further concerns or questions, please don't hesitate to reach out to us directly to speak with our Patient Care team or a site manager. We appreciate your feedback and are committed to addressing your concerns to ensure your continued satisfaction with our services. E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Levi Richardson - Posted on 03 February 2024
Great service good advice on on the procedure and what else I need to do very happy with my experience.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Levi, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service you received. We are committed to providing excellent care and ensuring our patients feel informed and supported throughout, so we're thrilled to know that you found our advice helpful and that you left feeling happy with your overall experience on your recent visit. If you have any further questions or need additional support, please don't hesitate to reach out to us. We are here to help and look forward to serving you again in the future. Thank you again for your review. E7 Health
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Review titled Excellent treatment
Rated 1 star out of 5
by Nassib Grizi - Posted on 16 February 2024
My appointment was fixed within a week of my request to see my GP. The reception was courteous and helpful. The GP was thorough and he explained very clearly what I need to do to stay healthy.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Nassib, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding your recent visit, particularly regarding our courteous and helpful reception staff and the thoroughness of our GP. We're delighted to hear that you found your appointment process efficient and that you received clear guidance on maintaining your health. However, we noticed that despite your positive experience, you awarded us a one-star rating. We understand that everyone's expectations vary and we strive to consistently exceed them. If the one star was awarded in error, we would be delighted if it could be updated to reflect your positive comments. Alternatively, if there's anything specific that you believe we could improve upon to warrant a higher rating, please feel free to let us know. Your satisfaction is important to us and we're committed to making any necessary adjustments to ensure that your future experiences with us are nothing short of excellent. Once again, thank you for your feedback; we hope to have the opportunity to meet your expectations in future. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Christopher thomson - Posted on 16 February 2024
Phoned the Doctors about a chest complaint receptionist was pleasant and very efficient got a face to face to see a Doctor same day As always the Doctor listened to what I had to say and explained everything to me he was extremely professional and again very pleasant Can’t praise this practice enough Thank you for looking after me
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Christopher, Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience during your recent visit to our practice. Ensuring our patients receive prompt and efficient care is a top priority for us, so we're delighted that our receptionist was able to assist you promptly and pleasantly. We're also pleased to hear that you were able to see a doctor the same day for your chest complaint. It's wonderful to know that our doctor listened to your concerns attentively and provided clear explanations, maintaining a high level of professionalism throughout your visit. Your comfort and understanding are important to us and we're thrilled that we could meet your expectations. Thank you for your kind words and for trusting us with your care. We truly appreciate your kind feedback and look forward to continuing to provide you with excellent service in the future. E7 Health
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Review titled Good practice
Rated 5 stars out of 5
by Rona Lotan - Posted on 20 February 2024
I was seen quickly by a lovely well mannered nurse that was kind, professional and quick. The experience was stressful free.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 20 February 2024
Dear Rona, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a stress-free visit and received prompt and courteous care from our nurse. Providing exceptional service and ensuring our patients feel comfortable and well-cared for is always our top priority. We appreciate your kind words and look forward to continuing to serve you with the highest standards of care. If you ever need anything in the future, please don't hesitate to reach out to our Patient Care team. Thank you again for your kind review. E7 Health