Fireclay Health - Ratings and reviews
Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anna - Posted on 08 April 2024
All of the staff at these surgeries at Lodgeside and St George have been fantastic - but I am writing today about the receptionist staff I spoke to who made a huge effort to get an appointment for me, thank you! I also found the new booking system really helpful - they call you back, and send you a text with a link to a live countdown of your place in the queue, takes all the stress out of it.
Visited April 2024
Review titled Fireclay Health
Replied on 08 April 2024
Anna Thankyou very much for your positive review, it means a lot to Fireclay staff. Best wishes Kathryn Thompson Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Cant get face to face appointments then if you do the surgery is empty so no idea why you can not get an appointment Told use patchs but everyday it gets shut down So instead of 8am phone drama you need to fight to get on patchs Phone appointments are their first port of call not face to face. Ring after 9am and stock reply “nothing is available” The whole place and the NHS is general is a joke and not fit for purpose
Visited April 2024
Fireclay Health has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Patchs not taking any more referrals Phones not answered Receptionists who are short curt and not helpful Waste of time All drs part time so you can’t get an appointment for weeks Not fit for purpose
Visited January 2024
Fireclay Health has not yet replied.
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Review titled Electronic prescriptions too hit and miss
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
So I want the choice to go back to paper scripts if I want to because a few times I've put in repeat prescriptions with my nominated pharmacy and they haven't been processed. With a paper script I can at least take it to another pharmacy if mine doesn't have it in stock. The trouble I've had getting a prescription for my epilepsy medication since before Christmas is ridiculous! So I've left a message on patches and if I don't get a response I'll be at Lodgeside quicker than you can say Jack
Visited January 2024
Review titled Fireclay Health
Replied on 17 January 2024
We are sorry to hear that you have experienced difficulty obtaining your epilepsy medications; we are aware from pharmacies that they are experiencing supply issues with various epilepsy medications. An EPS prescription can be taken to any pharmacy; you can go to any pharmacy with your NHS number and the pharmacy will be able to locate your prescription. When a pharmacy dispenses part of a prescription and a patient wishes to try alternative pharmacies for missing items, the practice has to raise another prescription; an EPS number for the item on the new prescription can be given to you which you can use at any pharmacy, a paper prescription would not solve this problem. Hopefully this matter has been resolved through your on-line request; please however come back to us if further assistance is required. Best wishes Kathryn Thompson (Practice Manager)
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Review titled Consistently excellent year after year
Rated 5 stars out of 5
by Simon O - Posted on 19 December 2023
Won’t write too much as my previous review was lost when the page had an error , so my rave review was lost In short - year on year, before and after covid, the availability of doctors , nurses , test results , referrals etc have always been top drawer. The service provided by lodgeside and St George has always been excellent . It annoys me how much bad peas doctors surgeries get, you guys are exceptional
Visited December 2023
Review titled Fireclay Health
Replied on 20 December 2023
Thank you Simon for your kind words of support; I have shared your comment with all Fireclay staff who I know will appreciate your feedback. Kind regards Kathryn Thompson Practice Manager
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Review titled Gone down hill since merger and covid
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
Used to be great and could get appointments. Now you cant since merger with st george and covid. Terrible waits on the phone. Joke to have a message on patient access app stating “due to covid we are limiting appointments…” Hullo-Covid as an excuse really? No online appointments to be booked you have to join the 8am call us circus. New Patch system replacing E consult said “taking no more referrals today” Alway have an excuse handy why they cant give you an appointment. Dont get ill after 8am as they wont have an appointment and wont have Econsultation working either but they will have a scripted excuse story to rad out to you Hiding behind phone triage and use EConsultant instead of seeing patients. Don't bother to come here find a better place to go Pathetic
Visited August 2023
Fireclay Health has not yet replied.
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Review titled Poor Poor Poor
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Long wait time on the phone and when they do answer its of little use. Seem to employ numerous drs/nurses but always “no appointments available” If they were paid by the NHS per the patients they actually see as opposed to the patients registered with them then more appointments may suddenly be available Now during your endless wait they constantly tell you to use the online service. Long gone is the desire to provide any kind of service to the their customers - its just rubbish and broken.
Visited August 2023
Review titled Fireclay Health
Replied on 11 September 2023
We are sorry to hear that you have had a bad experience when contacting the surgery and acknowledge your frustration. The demand for appointments has increased significantly and we are conscious that, at peak times, there is pressure on our phone lines; we are constantly reviewing staffing and appointment availability and we are currently reviewing our entire access model. We have installed a callback facility on our phone lines which should help alleviate long waits. In terms of offering on-line consultations, we are required to offer this service by NHSE and for many of our patients they prefer to contact us via this channel; we absolutely intend to continue with telephone access for those patients who want to talk to one of our patient navigators. Best wishes Kathryn Thompson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Completed an e-consultant at 16:00 on a Sunday, received a telephone call on Monday at 8.10 offering an app at 15.30 that same day leading to a much needed prescription. Great service
Visited June 2023
Fireclay Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Helpful staff, friendly and welcoming. Never had a bad experience here. Thanks to all the reception staff for being accommodating
Visited June 2023
Review titled Fireclay Health
Replied on 26 June 2023
Many thanks for your positive feedback; your comment is much appreciated by the Fireclay team. Kind regards Kathryn Thompson Practice Manager
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Review titled Confusion
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Trying to get results of a Echocardiogram from March phoned at least 3 times first you have a record of the others you havent. Plus was told they were back but not read then yesterday no they are not on the screen. This is not the first time we have experience of conflicting messages. I just wish I could record what is said but in future I will write time date and conversation in our diary.
Visited June 2023
Review titled Fireclay Health
Replied on 14 June 2023
We are really sorry to hear that you have experienced difficulties accessing results. If you could contact us at fireclayhealth@nhs.net with your details, a member of the Management team will be able to help you and fully investigate the problem. Kind regards Kathryn Thompson (Practice Manager)