Fireclay Health - Ratings and reviews
Reviews
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Review titled Confusion
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Trying to get results of a Echocardiogram from March phoned at least 3 times first you have a record of the others you havent. Plus was told they were back but not read then yesterday no they are not on the screen. This is not the first time we have experience of conflicting messages. I just wish I could record what is said but in future I will write time date and conversation in our diary.
Visited June 2023
Review titled Fireclay Health
Replied on 14 June 2023
We are really sorry to hear that you have experienced difficulties accessing results. If you could contact us at fireclayhealth@nhs.net with your details, a member of the Management team will be able to help you and fully investigate the problem. Kind regards Kathryn Thompson (Practice Manager)
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Review titled Booking an appointment
Rated 5 stars out of 5
by Louise - Posted on 01 February 2023
I called to book and appointment today and the staff member was so helpful and went to great lengths to help me. They put my mind at ease and left me feeling more positive about my situation and that I had made the right call. Thank you and keep up the good work.
Visited January 2023
Review titled Fireclay Health
Replied on 06 February 2023
It is great to hear that our reception team supported you and put you at ease. I have passed your comment on to the reception team who were delighted with your feedback. Kind regards Kathryn Thompson (Practice Manager)
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Review titled Really efficient communication
Rated 5 stars out of 5
by K Macnamara - Posted on 05 January 2023
I recently contacted the surgery about my medication which needed adjusting as it was out of synch. I sent a message via the nhs app and within an hour had received a message from a doctor saying it was all sorted. I really appreciated the communication so that I knew all was OK and was so impressed by how quickly the issue was sorted out. All the doctors and nurses I have spoken to have been great. Thanks so much for everything you do I know how hard things are at the moment.
Visited January 2023
Review titled Fireclay Health
Replied on 09 January 2023
Many thanks for your positive feedback which has been shared with and appreciated by staff. Best wishes Kathryn Thompson (Practice Manager)
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Review titled Speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
Rang surgery as my 7 year old has fever. This was 09:30 am. Number 18 on queue. Within 15 minutes I was on phone with a pleasant receptionist. She listened to my request and booked same day appointment for my son with duty doc. Doc rang me about 11:48 am. We discussed my concerns. Treatment given. I am aware this surgery is very busy, but they do attend to all patients according to urgency of illness. My son got a same day appointment despite time I rang the surgery because his illness needed same day assessment. GP who rang was very polite and has a good listening ear. Sorry I have not named the receptionist and GP.
Visited December 2022
Fireclay Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
A patient of over 10 years with special needs. This surgery (am registered St George) goes out of its way to help. Organised, efficient, staff are brilliant. Kind too. They understand my needs and treat me accordingly. Thank you for all that you do. It truly is appreciated.
Visited November 2022
Fireclay Health has not yet replied.
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Review titled Efficient Vaccinations
Rated 4 stars out of 5
by Anonymous - Posted on 24 November 2022
I just wanted to say a big thank you to the Fireclay Health team for their excellent organisation and efficient service on 19/11 when I got my Covid and Flu Booster vaccinations. The whole experience was well organised and ran smoothly from booking and then rescheduling appointments due to catching Covid, to car park and queue management on the day. All the staff were friendly, helpful and efficient. Thank you Fireclay for making it all such a positive and easy experience
Visited November 2022
Fireclay Health has not yet replied.
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Review titled Appointments Lodgeside surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
Why is it so hard to get an appointment with doctors if your own choice. Also why are only a few appointments released each day. It is very frustrating after waiting 30-60minutes to get through to the surgery then to be told there are no appointments.
Visited October 2022
Review titled Fireclay Health
Replied on 18 October 2022
We are really sorry to hear that you are experiencing problems booking a GP appointment. Demand for GP appointments is extremely high; we release a substantial number of appointments daily for booking via telephone or on-line, these appointments are however reduced when we have unplanned GP absence which we have experienced in recent weeks. We continue to monitor and evaluate patient demand and appointment availability. Kind regards Kathryn Thompson, Practice Manager
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Review titled Super Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
I have needed to visit Lodgeside Surgery several times of recent months. I have found all of the staff, from those on the front desk to the Nurses and Doctors to be really welcoming, helpful and supportive. Thank you.
Visited September 2022
Review titled Fireclay Health
Replied on 08 November 2022
Many thanks for your kind words of support; much appreciated by all our staff. Kathryn Thompson Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I've had a really horrible couple of days and have been in a lot of pain and just wanted to say the staff (both receptionists and doctor) were amazing. I spoke to 2 receptionists are they were so caring and really listened to what I had to say and really felt like they cared. The doctor saw me straight away and was so kind and really thorough. I don't visit the doctor often but have to say you couldn't have been any better and I really really appreciate it. I wish I'd taken the receptionists names but hope you can pass on my gratitude if you know who it was (this was 15th and 16th September am)
Visited September 2022
Fireclay Health has not yet replied.
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Review titled face to face appointment
Rated 4 stars out of 5
by Anonymous - Posted on 27 September 2022
felt very anxious when i made an appointment but left feeling that 'things' were going to be put into place. I understand the pressure staff and the NHS are under and will be patient with regards to referral appointments which can take longer than two weeks even if asked for 'as urgent 2 week turn around' by the GP
Visited August 2022
Fireclay Health has not yet replied.