Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Malpractice
Rated 1 star out of 5
by I do not want to be anonymous - Posted on 20 June 2023
14th June 2023 I called the practice to make an appointment to see a doctor. I had been experiencing pain in my chest, nurse at Lymphodema clinic at Airedale had sent a message to you to ask for a doctor to see me. It is now 20th June and no doctor has called me. In the meantime I have had a heart attack, spent 5 nights in hospital and have had a stent fitted!
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No contact
Rated 1 star out of 5
by Michael Whitaker - Posted on 21 June 2023
Discussed with phone consultation - they did not ring me when they said first time , second time they rang me I said hello and doctor hung up.then sent text to say I couldn't be contacted- load of rubbish - doc logs call and gets paid - I don't get consultation over high blood pressure
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Michael Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Alan Wilson - Posted on 08 June 2023
I had a problem with my prescription. I submitted a request on 2nd June then again on 6th via their portal. I did not receive any notification that my request had been actioned. I went into the Farfield Group Practice and spoke with a lovely lady who addressed my concerns and gave advice. I also had a very positive experience with the same problem that was sorted by a lovely gent. The reception staff often kop for a lot stick but my experience with the reception team has been too notch. They are human too so let's be kinder to them and appreciate the enormity of the task they have with ever increasing workloads.
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Alan Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Online system
Rated 1 star out of 5
by Sophie Payne - Posted on 24 May 2023
Submitted a request to get an appointment I. Regards to my inhaler. I got a text message to book an appointment. However you cannot book future appoints and you have to ring at 8am. At this time I am driving to work and there is always a queue and it is not feesable to stay on hold for hours on end when I’m at work. And when I’m at work I cannot answer my phone. So there is no point on the online system if it cannot help….
Visited May 2023
Review titled Farfield Group Practice
Replied on 31 May 2023
Dear Sophie Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Unhelpful and very hard to get appointment
Rated 2 stars out of 5
by Megan Wheatley - Posted on 31 May 2023
My collegue is legally blind. He has called for an appointment and was 30+ in the queue so he asked for a call back. They did not call back but sent him a message with a link to book an appointment online. I then helped him book his appointment as it he is not able to see to book it due to the online system not being a large enough text. This was bad enough as he had the embarrasment of me knowing his personal information. Then once complete he got another text asking him to fill it out again as there was not enough information. This was for a follow up appointment so if they checked his history they would know he needed to see a dr in person. I am now sat on hold for him to get through to speak to a receptionist, it has been 45 minutes and apparently i am still 30+ in the queue. How can that be correct? Im having to sit on hold as we cant be sure they will call me back and he is in a workshop so can not have his phone with him. Since modality took over the practice he has had numerous experience of not being able to book an appointment and once had to go to a&e.
Visited May 2023
Review titled Farfield Group Practice
Replied on 02 June 2023
Dear Megan Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgruntled with Modality
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
If I could opt out of the NHS I would but I would want to stop paying national insurance contributions and go private instead. I waited over 45 minutes on the phone to speak about a medication review and I was told I had to wait over 24 hours for a call back this is because of work commitments. Modality is a joke
Visited May 2023
Review titled Farfield Group Practice
Replied on 05 May 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
I requested an online appt/request for very high blood pressure which I had tested at a pharmacy over the weekend. The phamacist told me to see GP immediately. I’ve heard absolutely nothing back and it’s been over 48 hours now. I have no faith in this practise you can never get through on the phone so tried online and the service is just as bad. I just want to see a doctor please!!
Visited May 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer