Falmouth Road Group Practice
78 Falmouth Road, London, Greater London, SE1 4JWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Falmouth Road Group Practice.
Reviews
-
Review titled Excellent Service
Rated 5 stars out of 5
by Peter Johnson - Posted on 11 November 2022
Great service provided by all staff today. I required an urgent referral letter and all staff involved at all stages worked extremely efficiently to help make this process a success. Wonderful communications throughout, starting the day before with advice on successful morning appointment etiquette for patients from the desk, followed by my phone appointment today, then email and confirmation of receipt etc, with everything carried out professionally. Congratulations and thanks to all staff for their work at every level. Thank you.
Visited November 2022
Review titled Falmouth Road Group Practice
Replied on 23 November 2022
Dear Peter Thank you for taking the time to leave such lovely review of our service and team. We are so pleased that you had a positive experience when being referred for further care. Please do continue to let us know how we are doing. Your kind words have been passed on to our team. Best wishes Danielle Caswell Regional Manager
-
Review titled Quick helpful response
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
Receptionist was efficient and helpful. Doctor called me within half an hour. Very polite and respectful and interested. Prescribed what I needed immediately
Visited October 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Patient Thank you for taking the time to leave feedback. We are so pleased you have had a positive experience, your comment has been passed on to our team. Best wishes Danielle Caswell Regional Manager
-
Review titled Dreadful
Rated 1 star out of 5
by Charmaine - Posted on 19 October 2022
Went to collect prescription pharmacy was closed. Went into the surgery to be told to call back in the morning it should be ready in the morning. Called back 8:30am listened to an automated message saying to call back at 10:00am if your call is about prescription. This is not on, many of us "need" to take medication not "want"to. You need to fix up this is unexceptable.
Visited October 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Charmaine, Thank you for taking the time to leave us feedback, we are sorry you have had a negative experience. We are sorry that the pharmacy was closed when you went to collect your prescription, unfortunately we have no control over the pharmacy opening hours or unexplained / early closures, however we do report these to commissioners of their services when we are made aware. Regarding the issue of calling in the morning about your prescription, as I am sure you can image between 8am and 10am we have a high volume of calls regarding appointments. Therefore we do ask that any other queries are raised after 10am to avoid additional calls in the queue during peak times. We are sorry if this was inconvenient. We completely understand that patients may need to ask questions about their prescriptions, appointments and general healthcare at all hours which is why the Online Consultation - Reception Query pathway is open on our surgery app Dr iQ at all times. Additionally you are welcome to email us at the practice at falmouthroad@nhs.net if you are unable to reach us by phone. I hope that response has been informative and that you have a much more positive experience in the future. Best wishes Danielle Caswell Regional Manager
-
Review titled Professionally Efficient
Rated 4 stars out of 5
by Hugh Wedderburn - Posted on 13 October 2022
I found the Practice professionally efficient. Having tried to book an appointment via email, I received an automatic reply informing me I had to book by phone from 8:00 am or via an app. My 8:00 am phone call was politely answered within 10 minutes and I was given an appointment to see a Dr later in the day. Arriving early I was called to the consultation room at once where my concerns were addressed and explained with empathy. Many thanks.
Visited October 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Hugh Thank you for taking the time to leave us feedback. We are so pleased you have had a positive experience, your comment has been passed on to our team. Best wishes Danielle Caswell Regional Manager
-
Review titled Shocking. Disgrace.
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
Unable to book an appointment again. Appointment booking system is a disgrace. No sense of public service. Act as though patients are an inconvenience. Do not chose this practice.
Visited August 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Patient Thank you for taking the time to leave us feedback. We are so sorry you have had a negative experience and would not recommend our surgery. I wanted to let you know that we have recently made changes to our appointment system to allow patients the option of booking either face to face or telephone consultations based on the most recent GP Patient Survey. We hope that this has improved patient experience. In addition we also have 2 new GPs joining us this month Dr Ana-Maria Gafita and Dr Sam Rogers, this will improve our offer of GP appointments and continuity of care for our patients. I am appalled to hear that you have been treated as an inconvenience by a member of our team, we would like to look into your concerns further. If you are happy for us to do so please contact us via email at falmouthroad@nhs.net or alternatively call us at the practice on 0207 407 4101 and ask to speak with either Justyna Lisiecka (Practice Manager) or Michaela O'Reilly (Assistant Practice Manager). We hope that you have a more positive experience in the future and welcome you to continue to give us your feedback. Best wishes Danielle Caswell Regional Manager
-
Review titled Impossible to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2022
I’ve had so much trouble getting an appointment over the last month. It is practically impossible to see a doctor here - which I thought was the whole point of a GP surgery. Initially I was offered an appointment three weeks after booking, which is not good enough when I needed to discuss medication and symptoms. I’ve since had phone appointments which were useless as I need to see a doctor in person. I called again today and was told it’s not possible to book an appointment for any day other than today. The only way to see a doctor is to call at 8am and wait on hold until you are told whether or not you managed to secure an appointment. The reception staff, while polite, have not been at all reassuring when, since I need to see a doctor, I am currently not feeling well. I wouldn’t recommend this surgery to anyone. When I have previously seen nurses here they have all been lovely and efficient so the actual appointments (in person) are good but since it’s almost impossible to get one, I’d recommend people to go anywhere else.
Visited July 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Patient Thank you for taking the time to leave us feedback. We are so sorry you have had a negative experience and would not recommend our surgery. We are so pleased that you have found our reception team to be polite, however we are so sorry that you have had difficulties getting an appointment more recently. I wanted to let you know that we have recently made changes to our appointment system to allow patients the option of booking either face to face or telephone consultations based on the most recent GP Patient Survey. We hope that this has improved patient experience. In addition we also have 2 new GPs joining us this month Dr Ana-Maria Gafita and Dr Sam Rogers, this will improve our offer of GP appointments and continuity of care for our patients. We hope that you have a more positive experience in the future and welcome you to continue to give us your feedback. Best wishes Danielle Caswell Regional Manager
-
Review titled Booking an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2022
I have been with this GP practice for more than 15 years. I had no problems. However the services stats going from bad to worse, specially booking appointments. I kept calling the surgery for three days . I have kept keeping me on hold. After 20 tp 25 minutes waiting on phone the receptionists say that it’s fully booked and they can’t do anything about. Don’t tell it’s protocol as your copy and paste answers . Find a way to accommodate your patients. It’s ridiculous an acceptable. I pay tax so I have to get a good services.
Visited June 2022
Review titled Falmouth Road Group Practice
Replied on 08 November 2022
Dear Patient Thank you for taking the time to leave us feedback. We are so sorry you have had a negative experience. We are always listening to patients feedback and reviewing our systems and processes to ensure we are doing that we can. We have recently made changes to our appointment system to allow patients the option of booking either face to face or telephone consultations based on the most recent GP Patient Survey. We hope that this has improved patient experience. In addition we also have 2 new GPs joining us this month Dr Ana-Maria Gafita and Dr Sam Rogers, this will improve our offer of GP appointments and continuity of care for our patients. We hope that you have a more positive experience in the future and welcome you to continue to give us your feedback. Best wishes Danielle Caswell Regional Manager
-
Review titled Excellent medical staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2022
I've been with Falmouth Road Surgery for about a year and have visited about five or six times. Although booking via Dr IQ can sometimes be a little clunky (e.g. when none of your reasons for needing a GP appointment align with the categories provided), I have always been able to get an appointment quickly. The appointments have always been on time and the waiting rooms have always been spotless. I have also found the medical staff incredibly caring and compassionate. In particular, I have seen the same GP a couple of times who is incredibly thorough and very understanding. Having had some poor experiences in the past in previous surgeries with GPs who do not listen, they were a breath of fresh air. I am very impressed by the professionalism of this surgery, especially considering that for the whole time I have been with them, they have also been dealing with the ongoing COVID-19 outbreak. I have moved a fair bit so have had my fair share of GPs and Falmouth Road is one of the best I've experienced.
Visited May 2022
Review titled Falmouth Road Group Practice
Replied on 17 June 2022
Dear Patient, Thank you for leaving the time to leave such a fabulous review! Kind Regards, Justyna Lisiecka Practice Manager
-
Review titled Fantastic practice with lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2022
I have recently joined this practice and I am so glad that I did! All of the staff here are lovely and very helpful, both in-person and over the phone. I also received a response to my online consultation via the Dr IQ app extremely quickly, and couldn't be happier with the service I have received so far! Very caring practice, would highly recommend
Visited May 2022
Review titled Falmouth Road Group Practice
Replied on 17 June 2022
Dear Patient, Thank you for leaving such a lovely review, we really appreciate you taking the time to do so. It's always so nice hearing how patients feel about our team! Kind Regards, Justyna Lisiecka Practice Manager