FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about FAIRBROOK MEDICAL CENTRE.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
Did the form online so easy Great service Fast response The best doctor surgery Excellent reception staff
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for your enthusiastic feedback! We’re so pleased to hear that you found the online form easy to use and the response time quick. Your kind comments about our doctors and reception team are much appreciated. Abbas-Ali Somji Business and Compliance Manager
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Review titled Triage system is brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2025
The new triage system makes appointments so much easier. Logged the form at 8am and carried on with my morning. Had a call at 8.20 offering an appointed that morning (for my young son). Have used the system for myself as well as the response has always been prompt and offered appointments or given advice. Really impressed with how smooth this system is compared to the old phoning for appointments.
Visited May 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2025
Since moving to the triage system you are responded to promptly with appropriate action whether a face to face appointment on the day or something else. Friendly staff and great service.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for your lovely review. We’re pleased to hear that the triage system has been working well for you and that you’ve had a positive experience with our team. Friendly and responsive care is exactly what we aim for. Abbas-Ali Somji Business and Compliance Manager
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Review titled Empathetic dr
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2025
I recently joined the Surgary and had an emergency appointment today. The dr was so nice and understanding and sympathetic and prescribed what I needed
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 May 2025
Dear Patient, Thank you for your kind words and welcome to the practice! We’re so glad to hear that your experience with us was everything you expected. Abbas-Ali Somji Business and Compliance Manager
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2025
I went online and filled in a triage form at 1pm. Although there wasn’t an exact link to what I was enquiring about, I received a call offering me an appointment with the doctor I wanted to speak to at 2.30. The doctor was very helpful and was able to assist me.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for sharing your experience. We’re pleased that you were able to book with the doctor you wanted and that the triage system supported your needs, even without an exact form match. It's great to hear the doctor was helpful and responsive. Abbas-Ali Somji Business and Compliance Manager
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Review titled Very quick response
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2025
I filled out the form at 8am, had a call by 8:20 and a drs appointment at 9:20. They were running behind so I did wait about half an hour but I was seen and dealt with
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 08 May 2025
Dear Patient, Thank you for taking the time to share your experience. We're really glad to hear that you found the process quick and efficient. We appreciate your patience with the short wait, and we're pleased that you were seen and supported. Abbas-Ali Somji Business and Compliance Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Dave - Posted on 27 May 2025
I just wanted to express my thanks and appreciation for the team at fairbrook for helping me out when I needed a prescription issue sorting. I understand that everyone is under lots of pressure but the team did their best to help and it was really appreciated as it made a massive difference to me. The team at fairbrook are always friendly professional and helpful and this was just another example of how they always just want to do the best for their patients
Visited May 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Quick response and appoint
Rated 5 stars out of 5
by Debbie kinsella - Posted on 09 May 2025
Out online request was dealt with in 10 minutes and an appointment given within the hour polite staff and very happy with service given
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Debbie, Thank you for your review. We’re glad to know that your request was handled promptly and that you received an appointment quickly. It’s great to hear you were happy with the service and staff. Abbas-Ali Somji Business and Compliance Manager
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Review titled Good practice
Rated 5 stars out of 5
by Christine - Posted on 02 May 2025
Since this surgery has used the new triage system getting a Dr appointment is so much easier today I had to get a prescription for a medication I am taking but not on a repeat so that I can order it myself within three quarters of an hour I received a text to say my prescription was sent to the pharmacy for me to collect
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 08 May 2025
Dear Christine, Thank you so much for your kind feedback! We’re really pleased to hear that you’ve found it much easier to get the care you need since we introduced the new triage system. It’s great to know your recent prescription request was handled quickly and efficiently,within 45 minutes is exactly the kind of timely service we aim for! We truly appreciate you taking the time to share your experience, and we’re glad the new system is making things smoother for our patients. Abbas-Ali Somji Business and Compliance Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2025
Triage system works so very well - filled online form at 1pm, received a call from surgery within ten minutes and given an appointment same day. Reception staff friendly. Dr very helpful and thorough.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 May 2025
Dear Patient, Thank you for your lovely feedback! We’re so pleased to hear the triage system worked efficiently for you and that you were seen so promptly. It's great to know our reception team and doctor made you feel supported throughout. We'll be sure to share your kind words with the team. Abbas-Ali Somji Business and Compliance Manager